ComplaintsforGeorgia Department of Community Affairs
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DCA assist low income families to find safe and affordable homes but yet most of the homes that they try to put tenants in are not up to par but try to get inspections done. Its like putting teeth through a comb and most of the housing companies are doing a 21 day move-in process and the housing process takes more than 60 days to process which it shouldnt take 60 days, some tenants are being left out in the cold or not getting response or the help that they need to have a smooth transition to a new home. We have tenants here with children and under that are being put out because they cant get into a home because of the tedious process and being very stressful , a move should not be stressful for a parent and childrenInitial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The department has been going back and forth corresponding for over 2 1/2 years, just to be denied by the government for housing assistance in Georgia. They dragged the issue out for over two years, making me think I was going to get their help, and was dropped after complaining to the ****** of ******* ******* had me sign a letter of release of information sheet, then dropped correspondence! I want the department to be investigated for misuse of state funds, and whatever else they can be in *** of.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
, these people are getting government money and not doing nothing with it they didn't move me in this mole infested house with bugs the water in the plumbing is not working right my utilities is highly because the stuff and hair is old the furnace the water tank everything's old they didn't inspection and passed this house with mold in it and bugsInitial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello! I am person who apply for assistance for months so I was able get funding for next three months. On Friday, the processor explain she was going send out the payment on Friday Sept 8, 2023 in which I send all documents in bank information to landlord information and late payments. I waited for payment and nothing. At the same time processor name ************************* who process my information was very mean telling me the landlord will never take the payments. And you need to call me on Monday I you get funds then. So I call on Monday and text in portal and nothing same thing on Monday. Then in reach out on Tuesday today and something she will process the funds out on Wednesday. Then she explain dont have control of the phone and then hang up when I keep explaining what is next time all get the phone hanging up on me. If last week and this week keep telling me you going proceed the payment in should have in my account. My bank told me nothing is process no they dont have any payments name or anything process if this company suppose helped me why I keep getting phone hang up in my face and why nothing is showing in my account. Is going on week now no payment? Then tell me check the portal no one email only on 8th of September same thing still there. In the portal only say the payment saying pending no dates no times nothing. ***** explain I am going get three payments. So far I have not received no payments from here. They keep telling me that you send out the payment from 8th to 12 now she saying again I am sending out payment tomorrow morning which is 13th. At this time I trying get the funds so I can pay my rent.Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I lost my job due to the pandemic and I applied for rental assistance in 9/28/2022.10/28/2022 *********************** responded to the email portal and acknowledged receipt of my application and informed me of a processing time of 3-4 weeks.12/02/2022 Processor *********************** requested additional documents. I submitted ALL documents on the same day.12/05/2022 *************************** called me at ************ and told me he had everything to approve my application. 12/15/2022 I received a denial letter stating I did not submit all documents. While I was extremely devastated, I continued to call the customer service line. I also emailed the client portal and from my personal email trying to get a resolution. I have reached out via email and phone call each month with no reply back, no phone call or email for 2 years now. I want the assistance that was promised to me on 12/05/2022 from *******************************.Initial Complaint
06/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On May 22nd, 2023. My sisters and I were wrongfully and fraudulently convicted of a matter we had nothing to do with. ************************, ********************* Director, for the Georgia Commission on equal opportunity, charged ** with discrimination. Her dishonesty, corruption, and incompetence has brought so much distress to my sisters and I. I will be seeking compensation and a counter suit for the lack of justice and being falsely charged! She needs to be FIRED and help accountable. I am seeking JUSTICE for my sister and I. And for the BBB to help ** enforce government employees to do their job correctly and accurately.Initial Complaint
05/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I applied for rental assistance on August 2, 2022. I was contacted by processor ********************* for more information on August 25,2023. I submitted the required information on August 26,2022. ********************* contacted me again on September 9, 2022 requesting more documents which I submitted on September 12, 2022. I received a message from ***** on September 29, 2022, stating that ***** had unsuccessfully attempted to contact my landlord. After that, I informed my landlord that my processor was trying to contact them. My landlord then attempted to reach out to ***** through the *** landlord portal. Neither my landlord nor I have received any response from ********************* or *** as of September 29, 2022. I submitted all required documents within the requested timeframe. My utility payment was paid on September 29,2022. As a result of the miscommunication, I was evicted from my apartment and have desperately been trying to contact someone from G*** on a daily basis since September 2022 via portal, email and phone. On April 24, 2023, I sent an email with copies of my eviction notice, application, approval letter, screenshots of messages between my processor, *********************, and I, as well as an ACH authorization. ********************* responded by saying the program had ended. In my response, I stated that my application had been submitted months before the deadline. I received a message from ********************* on April 25, 2023. Despite trying for months to get in touch with *****, ***** repeatedly stated the same. The program has ended. I have receipts of all communication with G*** and an attached email from my landlord to ********************* that was unanswered. Because of the non-communication of ********************* I was evicted from my apartment owing a balance that could have been avoided if ***** would have replied to me or my landlord. We clearly thought the rental payment would be paid after the utility bill was paid. There was no denial letter or anything after September 29, 2022.Initial Complaint
03/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I filed a complaint against The Department of Community Affair, *********************************, *******************************, *****************************, ************************* Director has prohibited and placed a denial restriction on the remaining of my mortgage payment assistance program due to an error ********************************* made. ********* negligence is putting my property at risk of foreclosure. DCA will be responsible for the foreclosure due to the negligence of a coworker and DCA is refusing to correct. I am denied to receive the remaining of my mortgage assistance is unfair deceptive practice, it does not comply with the *** guidelines. ********************************* lied and furnished inaccurate false information guaranteeing I could receive the remaining of my mortgage assistance before I signed the *** agreement. When I called ********* later to receive the remaining of my *** assistance she denied me. I told ********* she promised I could use the remaining of my assistance. I would have applied for mortgage assistance at the end of my forbearance if I knew ********* was going to deny me. I only signed the *** agreement because I was promised I could receive the remaining of my assistance later by *********************************. DCA are placing a limitation on my mortgage assistance which is declared unlawful. ****** is offering to pay only (2) forbearance payments but I am entitled to receive assistance for all (8) forbearance payments.I am requesting DCA to pay the (8) Forbearance payments I was promised by *********************************. I was unemployed for (15) months, incurred debt and a large reduction in income which financially impact me due to the pandemic. I am trying to regain my financial stability. According to mortgage relief provision I'm entitled to receive the full forbearance payment assistance to help regain my financial stability. DCA is hindering me from regaining my financial stability by denying me from a program I qualify for. The purpose of this program is to prevent mortgage defaults for homeowners.Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello my complaint is about The Georgia Department Of Community Affairs. These people approved me for funds to help with my rent back in August and to pay for 3 months forward plus utilities. The problem is my landlord never received the funds. I received a approval letter as well for proof. Also they had me recertify in November all the paperwork they already had, which I didn't understand. Once the paperwork was submitted again I never heard from them again. My husband emailed them through his personal email and through the portal with no response. We are in danger of being evicted and could possibly go homeless because of the careless and thoughtless acts of this government agency. I was stricken with covid twice at the time so I was not working and my husband is a double amputee and is on disability so we were not able to pay our bills either on time or not at all. Reaching out to them was useless and they completely ignored us. We tried calling as well and you can only leave a voicemail but we still have not heard anything back. This is just ridiculous. We just don't understand how we get approved and still no funds have been released. I pray that something is done and they are made to do the right thing and help us out as we have done everything on our end and everything they asked us to do. It's not fair.Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family is being threatened to be evicted because we filed for rental assistance back in February of 2022 and have been approved for the funds but they have not been sent to the rental company which is causing stress and health issues as well due to stress. I'm disabled and receive SSI and SS disability but my wife actually just started back working in December of 2022 due to long COVID issues. I see a lot of people are having trouble with the Department of community affairs and it's very heartbreaking. I pray for a response and a resolution to people not receiving the help that is oh so needed. I'm praying as well to not soon be homeless with my entire family.
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Customer Complaints Summary
26 total complaints in the last 3 years.
3 complaints closed in the last 12 months.