Customer ReviewsforPulte Group

My house is flooded from a known water pump issue across all neighbors and my kitchen floor is sinking in. Pulte is ignoring me and forcing me to pay for it.

I havent been in my home quite 3 years yet. They offer not help or try to even act as they care. Submitted a ticket as requested after calling the after hours number. They call back and leave no message or try to call back. Had to call for a second time to get someone to call me back. Once talking to them they say that because its the sprinkler system that its not cover by the warranty just like the deck. The pipe under the ground was glued together properly and that is why it broke. I have to own that cost and the water bill. If they have quality then they should own what they sub contract out to other companies.

After months of trying to get Pulte to answer our emails about our leaking shower, we finally brought in a company to take care of the issue. When we asked Pulte to reimburse us, as the home is only 5 years old, they told us they wouldn't be reimbursing us. We sent them email after email asking for them to send someone out to fix the issue and they told us, A: It was our problem or B: Ignored our emails and phone calls all together. The fact that they won't reimburse us is ridiculous. We've spoken to one attorney who thinks we've got a pretty strong case, given all the email and phone call records we've kept. We will never buy a Pulte home again. We've had nothing but issue after issue with this house and can't wait to put it in the rear view. If you're in the market for a new home, stay away from this builder at all costs.

Just bought a Pulte house in ******, all the houses on my street back up to a new townhouse neighborhood. We were all told that there would be a hill, trees and bushes between us and the townhouses. I just purchased my house two months ago and was told this and the townhouses were already being built. Now that they are finished this isn't being done. Evidently it wasnt even in their plans it was the other neighborhood and they changed plans. Now Pulte (even though all the houses aren't sold) they are refusing to help with anything and are washing their hands of it. This is only one of the several issues that weren't I would told. Don't believe them, get everything in writing and their idea of a condo community is hiring glorified lawn company that does a terrible Job

Although I love my new house, there are things that have really frustrated me about the warrantee process. During construction, the different trades thought it would be a good idea to use my bathtub as a place to clean out their buckets and scratched the tub. My construction manager was aware of it, and had it cleaned. After moving in, it was obvious that the scratches were still present, which made the side of the tub difficult to keep clean. When I brought it to the attention of the man in charge of determining the warrantee repair schedule, he encouraged us to wait until the one-year **** to address the majority of the issues, which were fairly extensive. When I showed them the bathtub, they brought a company out to give an estimate on refinishing the tub. A week later they said that they would not be covering it because I could not prove the damage occurred prior to moving in. Our construction manager had left the company, so there was no one to verify our claim. This was just one example of the difficulty we had getting Pulte to honor their warrantee. (Note: The ladies that staff the warrantee department are fantastic and have done everything in their power to be helpful. It is the company that is the issue.)

We have noticed several issues inside and outside of our home over the past two years. One of the biggest complaints is our yard. My husband puts a lot of work into our yard and his efforts seem futile. Our yard is full of rocks, boulders and trash left behind by builders. Our sod was placed in winter before moving in in Dec of 2022. We have had problems ever since. Also disappointed in the lay of the land. When we purchased the lot it was wooded. They cleared a portion of the land and placed our house. We were left with trees that had been damaged during the clearing process and a crazy amount of underbrush. We had trees cut down ( because one fell inches from our kitchen) and we've had underbrush cleaned. Needles to say we are disappointed in our yard and the huge slope in our backyard.In addition we had to replace our dishwasher within the 1st 2 years and we barely run it. Perhaps once every 4 months. When we called to get it serviced the technician said it was an old model. Parts would almost be the cost of a new dishwasher. Why was a new home furnished with an old appliance.

Here is my Pulte Story. I was scheduled to close on my Pulte home (**************) in ********************************** on December 22, 2023. A Christmas home for my daughter and I. Unfortunately, a couple of weeks prior to receiving my keys, from what I gather, there was some plumbing issues that had yet to be resolved and apparently one of Pultes plumbing contractors utilized the guest bathroom in the evening on or about the 7th of December, which caused water to run throughout the home for approximately 48 hours. Super excited for our new home my daughter and I made frequent visits to our soon to be home, checking on the progress. My daughter and I actually discovered the flooding water and immediately reported it to the ************* who initially balked at having any keys to the home until I identified that the house was flooding and miraculously the keys jumped out of the desk. At that point the Construction Superintendent was called and the restoration process began. At this point, because of my recent divorce, I was staying at a local hotel and Pulte did pay for my extended stay, which was only offered after a long and dentist office conversation, where I stood my ground. Fast forward to January 18th or 19th, the day I received my keys. To be honest, I was totally relieved to be out of a hotel and finally in our new home. That day turned out to be another Pulte disappointment. The home was completely filthy. I mean filthy. I had to wait at least five hours for the home to be cleaned which was horribly completed. It was clear that I was super irritated with this level of service and was promised that the following day the house would be cleaned properly. That never happened. Trying to be patient, I waited for this to be remedied the following Monday the 22nd and Tuesday the 23rd. No one bothered to call and definitely did not arrive. The 22nd and 23rd were vacation days for me which is now time I will never get back.

Pulte is an absolute joke. They do not stand by their work. My new home is now almost two years old and the refuse to come back to complete our punch list. Our driveway started crumbling in under 3 months and ************* was not properly leveled and floods with every rain. No matter how many times we complain, they just ignore us. I would definitely choose another builder

Skip this builder DO NOT BUY. They have so much hidden in their contract and always refer to it rather than do the right thing. I have had so many issues within the first ear and they say its fixed but then the cracks come back and sheet rock pops out but now it's because of the weather. The garage ceiling was done so poorly they tried to fix it 3 times and still looks awful. The supervisors only care about their survey and want all the stars which they will tell you to do! Try to work with them and they will not. Realy on poor customer service. Never had these issues with ******.

I am writing to express my extreme dissatisfaction with our recent home-buying experience. While ***** provided excellent assistance initially, our journey took a nosedive once we entered the contract and lending phase. The lack of effective communication within your company was glaring. We ultimately decided not to proceed with closing on the house and forfeited the $5,000 ******* money. The issue we encountered left me feeling extremely uneasy. We felt like pawns, shuffled between different individuals, often unaware of their roles or responsibilities during our closing process. What seemed like an inconvenience to them had a significant impact on us. Specifically, the mistake that resulted in an additional $175 per month may not seem substantial, but over 30 years, it amounts to a staggering $63,000 extra paid. As seasoned buyers (this being our third purchase), we were shocked by the multitude of issues we encountered. Mistakes happen, but the absence of a call from ******* regarding the interest rate resolution was inexcusable. Frankly, this entire experience has been a complete disaster. Its disheartening to witness such a lack of professionalism.