ComplaintsforWall Canvas Mall
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Complaint Details
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Initial Complaint
07/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order WCM33816 I order a painting on June 21, 2024, through the website. On July 03, 2024 I received an email asking that I reorder through Etsy. My response was NO please refund my money. I didn't get a response so I emailed again the next day and still nothing. They shouldn't offer placing order on the website if they don't have the shipping option. Now that I'm requesting my money back I haven't received any updates. The telephone number on file is not valid, so no means of speaking with anyone just a email address that no one is responding too. I just want my full refund.Initial Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/9/24 I purchased a piece of art from Wall Canvas Mall for $106.15. I received confirmation number ORDER WCM33730 upon order. My amex was charged the full amount. It has been a month since the order and I've sent communications with them multiple times with no response. At this point I want a refund and have no method of receiving one. I have attached a copy of the confirmation email as well as a grab of the charge on my Amex.Initial Complaint
06/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered my canvas print from Wall Canvas Mall on May 26. I received a discount because I selected NORUSH20. The product was supposed to be delivered no less than 21 days. I have sent several emails with no response. They took the money from my bank account the day that I ordered it. I should have checked with BBB before dealing with this company.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/2/2024 I purchased a canvas kitchen piece in the amount of *****. I never received the product. After unsuccessfully tracking, I left two emails and one voicemail with no response.I would like my money returned and I would like this company reported for fraudulent business practices.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a print on 4/2/24 for $149.96, Order WCM28455 . I actually forgot about it and saw the print again in late May and thought maybe I never completed the purchase. I purchased the print again on 5/31/24 for $149.96,Order WCM33640. I never heard anything and searched my purchases to find that I did indeed pay the print on 4/2/24 and on 5/31/24. The business has been nonresponsive in my attempts to recoup my money. I am requesting a refund of both purchases.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered product from Wall Canvas Mall on 4/21/24 and opted for 3 week delivery. I have sent two emails to the company asking when the canvas would be sent. So far not a peep out of WCM. This is an apparent scam as several people on the BBB site have had my same problem. At this point I want a refund and promise to let everyone know what a bunch of crooks run WCM. Buyer beware!!Initial Complaint
06/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed my order with them on May 4, *********************************************** any status updates regarding the order. I have emailed the email address listed for inquiries twice and received no response. I have ********* their Instagram account with the same message to no reply. I called the customer service number listed on their website, which is just a voicemail and no one has called me back.Ordered: 5/4/24 First email inquiry: 6/8/24 Follow-up email: 6/12/24 Instagram message: 6/11/24 Phone call: 6/17/24Initial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number WCM32511 On May 8, 2024 I ordered one canvas print online. I never received a shipping notice so called on 6/11/24 and had to leave a message saying that I wanted to get an update on my order. I called again on 6/14/24, left another message, no response. I emailed them on 6/14/24 and today 6/18/24, demanding a refund but again, have received no response.Initial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Wall Canvas Mall Non-delivery of online purchase on 5/2/2024 in the amount of $81.85 for the purchase and delivery of wall art. After over 6 weeks since purchase date, I have not received my order nor has the company responded to my 3 inquiries on the order status. *** sent two emails and made left a voice message in the past ten days, without a response. Order # WCM31852 **** REF #****Initial Complaint
06/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I made a purchase on May 11th and was guaranteed delivery within ***** days. I haven't recieved a confirmation email stating my order has been shipped. When calling the number provided or email to inquire about my order no one has attempted to reach out. I have left multiple voice messages and emails with no response. I've asked for my order to be delivered or monies refunded. No one at the company responded to any email or voice mail in which I left my contact information.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
46 total complaints in the last 3 years.
45 complaints closed in the last 12 months.