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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 1/13/23 I meet and signed a contract with ****** ****** (WBN), in accordance with AAA ********************* to repair my home from hurricane winds. All of the repairs have been completed, however he has not been paid in full because my ***************** is reviewing the Certificate Of Completion, regarding higher costs submitted by him.My issue is a letter sent to me from Attorney ********************************** , representing ******************* for a loan of $16,349.62, that *************************, is responsible for.I did not sign or give him permission to use my name as Account Debtor ,on his loan.This is a fraud.
Business response
06/15/2023
Hello,yes we did have a signed contract with ******************** and completed all of the work that was on the scope from the insurance company.. Yes I did put in for a small loan from ****************** for the loan.
They started to take more money out of my account as agreed and I stopped the payment until we got our payments corrected and then they started sending mail to my family and some clients as they sent to my client as a way to humiliate me which was pretty cold and should be illegal for them to do that.I would never put a client or anyone on a loan of mines without their consent and to do that they wouldve requested her proof of id and much more.
I do apologize for this mishaps and value my place on the BBB as rated A+ and wouldnt jeopardize it nor my livelihood for any foolishness.
I hope that myself and client can rectify this situation because we had a great relationship before this. At this moment myself and debtor has came to a common grounds on agreed payments so we can put this to rest.Thank you for providing a professional platform that if its any problem or misunderstanding between homeowners and business owners we have a mediator to help resolve the issue.
Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.