ComplaintsforRamada Plaza Atlanta Airport N

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We scheduled and paid for shuffle arrangement to and from the Atlanta airport for air flight to *******. We had plans for a Caribbean cruise 6/9-6/19/24. Upon arrival back, I called the hotel to find out when the shuttle would arrive. Was told the vans were down and in need of repair. I was ater told we should contact the parking company for a refund (Global). We have been getting the run around for $90 refund. We ended up paying another company $15 to take us to the hotel. Please assist with refund so we are made whole!I am filing for my sister and I; she has the receipts.

  Business response

  06/24/2024

  
  BBB Case #: 21877915
  Hotel Site #: 36267
  Customer Care Case #, No case as there is not enough information

  Dear Contact:

  Thank you for notifying our office of the concern filed by {GUEST}. Please send the following information back to me.  When I receive the requested information from you, I will be in a better position to determine the next steps.
  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:
  If for some reason this concern is not resolved,please contact me directly at ************************************ and I will personally help address the guest's needs.

  *****
  Liaison,Customer Care
  ********************************************* & ********************** us why here...

• Initial Complaint

  10/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My parking reservation for parking at Ramada Inn, **************** in ************, ** was made on Oct 2 for parking on Oct 5 @1930 through Way.com. When we arrived at the hotel I was told the shuttle van was not working, and the hotel and Way.com had emailed everyone who had a reservation for that day alerting them about the lack of transportation to the airport. I had not received any emails about this from the hotel or Way.com. Another person came just after me and he had not received any emails either. The desk clerk said we could park for half price, but had to find a way to the airport. There was nothing else we could do, with the flight leaving from *********************************** in a couple of hours, except sign a sheet of paper for the hotel/Way.com to refund half the price of parking and call Uber for a ride to the airport. Today the shuttle van was working when we got back to the airport. I asked the front desk clerk about how the refund was going to be made to me and she said either the manager would handle it or Way.com would take care of it. Several days later I called the hotel again and the front desk clerk stated that Way.com was responsible for the refund. Way.com has stated the hotel is responsible because they provide shuttle service to the airport in exchange for parking there. I am getting no satisfaction.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On March 22, 2022 I reserved a parking space via way.com at.the Ramade Atlanta Airport hotel, reservation OGI22706680 from March *****. On the 2th I could not get a flight back to Atlanta because I was on standby so I purchased another reservation via way.com OGI122729021 totalling $48.30.Around 8 pm the hotel called to inform me that they were not accepting my new reservation because it was against their policy to extend through way.com although my original reservation was through way.com. i explained to her that it was not an extension, I purchased a new reservation.. She said the only way to have the car stay there was to pay $10 per night. So that would have been $70 more dollars to have the car there until April 1. So I asked if I could have my son pick up the car and repark under the new reservation. She said, no if you dont pay the $10 by 11 pm you will be towed. So I said, so I will lose the money I laid for the reservation. She said you call call way.com and explain it to them. So I did and they said the reservation could not be refunded after check in time.So I called Ramada back and told her what way.com said. So she said if ots not paid by 11 we will tow you. So I said ok I will pay daily until I can have it picked up. So she sent an email with the form to fill out. I paid $10 Friday and Saturday. On Sunday I sent the email around 12 am. She just an email back stating it was not filled out correctly. She had all the information she needed from the previous 2 days. I sent it back around 1 am. She sent an email back stating it was not sent in on time on my car had been towed to S&W towing.I didnot get the email because she sent it 1 am and I start work 5 am. So I was clearly not up that time of the morning. So I sent my son to pick up the car. He could not find the car there so he went inside to ask where it was. They told him they had it towed. When he picked it up the bumper had been caraxked and it was severly scratched.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩