Business ProfileforLifeWorks

I was informed today, June 10, 2024 by a call rep for Lifeworks/Telus ("Lifeworks") (manages AstraZeneca Retirement and Employee Health Benefits) that my Retirement COBRA health benefits coverage through AstraZeneca was terminated on 12/31/23. I was also told on a call today by a call rep from **************** Agency (MMA) (billing and invoicing agent of Lifeworks/Telus- AstraZeneca) that a direct bill audit closed my account due to a late payment. However, I was getting direct withdrawals for my monthly health premiums through my checking account and my checking account was always open with plenty of money to cover the agreed upon monthly direct withdrawal premium. I was not informed that my coverage was terminated. I received a voicemail this morning that Lifeworks/Telus *********************************** was waiting to hear from me to resolve this issue and WOULD NOT terminate my health coverage. I was on a 2 hour call with these AstraZeneca subcontractors, **************************** without resolution. I was told a supervisor from Lifeworks would call me back before 5pm EST today, June 10, 2024, as I need health insurance today! I did not receive a call back from a supervisor to reinstate my health coverage. Call reps names: *****/Lifeworks, ****/MMA; Call rep supervisor: ******* MMA- ******* said he is investigating the matter and I would receive a call back within 48 hours from MMA. *****/Lifeworks said I could be reinstated today however needed to pay $2661.10 before health coverage could resume. I asked for a supervisor and was told *******************/Lifeworks would call me back today before 5pm EST. I did not hear from ******************* or any MMA or Lifeworks supervisor. I do not have health insurance due to an error either by MMA or Lifeworks. Please intervene ASAP to help me get my retirement benefits/COBRA healthcare coverage. I also received 2 premium refund checks from MMA in the amount of $452.22, ******* is investigating why I would receive these refunds.