ComplaintsforLifeWorks
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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was informed today, June 10, 2024 by a call rep for Lifeworks/Telus ("Lifeworks") (manages AstraZeneca Retirement and Employee Health Benefits) that my Retirement COBRA health benefits coverage through AstraZeneca was terminated on 12/31/23. I was also told on a call today by a call rep from **************** Agency (MMA) (billing and invoicing agent of Lifeworks/Telus- AstraZeneca) that a direct bill audit closed my account due to a late payment. However, I was getting direct withdrawals for my monthly health premiums through my checking account and my checking account was always open with plenty of money to cover the agreed upon monthly direct withdrawal premium. I was not informed that my coverage was terminated. I received a voicemail this morning that Lifeworks/Telus *********************************** was waiting to hear from me to resolve this issue and WOULD NOT terminate my health coverage. I was on a 2 hour call with these AstraZeneca subcontractors, **************************** without resolution. I was told a supervisor from Lifeworks would call me back before 5pm EST today, June 10, 2024, as I need health insurance today! I did not receive a call back from a supervisor to reinstate my health coverage. Call reps names: *****/Lifeworks, ****/MMA; Call rep supervisor: ******* MMA- ******* said he is investigating the matter and I would receive a call back within 48 hours from MMA. *****/Lifeworks said I could be reinstated today however needed to pay $2661.10 before health coverage could resume. I asked for a supervisor and was told *******************/Lifeworks would call me back today before 5pm EST. I did not hear from ******************* or any MMA or Lifeworks supervisor. I do not have health insurance due to an error either by MMA or Lifeworks. Please intervene ASAP to help me get my retirement benefits/COBRA healthcare coverage. I also received 2 premium refund checks from MMA in the amount of $452.22, ******* is investigating why I would receive these refunds.Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have tried to call for my pension plan and nobody calls back. I have used for a case manager without any reply. Promises made and broken.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I need your help to force Lifeworks to stop ignoring my correspondence to obtain a transfer of funds as a part of a QDRO. I have been following the process Lifeworks requires for 3 months + to submit a QDRO for processing with numerous calls and emails in which they ignore any history from my requests and keep starting me at square one. I have submitted all required paperwork (first submission 06/14/22 @ 11:54 AM to ******************************************* including a court order + Model Order (5 pgs) and followed the instructions numerous times for the transfer from ********************************* account to mine (his SSN is ***********). Numerous times Lifeworks ignores my requests, and I need your help to please tell them to stop ignoring the work they need to do to process my papers and initiate the transfer of funds to my account. Please let me know if you would like me to forward you proof of the prior emails.Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A QRDO has been filed with Lifeworks. On 1-4-2022 I received a letter saying my **** order had met the necessary requirements. I cannot speak to administration despite multiple attempts. They say the problem is the pension department. The pension department is blaming the **** department. I was told that the back office was processing the request but when asked if I could speak to someone in the back office I was told they didnt have phones. This has been going for over 60 days. Any help would be appreciated. I can provide documentation if needed. I need to speak with administration not a customer service rep.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.