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Find a Location

Renegade Insurance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Renegade Insurance

      7000 Central Pkwy Ste 1100 Atlanta, GA 30328-4592

    • Renegade Insurance

      null Austin, TX 78753

    Business ProfileforRenegade Insurance

    Insurance Agency
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Renegade Insurance is a full service insurance agency.

    Products & Services

    Home Insurance, Auto Insurance, Motorcycle Insurance, Wind and Flood Insurance, Personal Liability Insurance, Renters Insurance, Business Owner’s Policy

    Business Details

    This is a multi-location business.

    Find a Location

    Renegade Insurance has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Renegade Insurance

        7000 Central Pkwy Ste 1100 Atlanta, GA 30328-4592

      • Renegade Insurance

        null Austin, TX 78753

      Location of This Business
      7000 Central Pkwy Ste 1100, Atlanta, GA 30328-4592
      BBB File Opened:
      6/26/2020
      Years in Business:
      5
      Business Started:
      1/28/2019
      Business Incorporated:
      1/28/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Douglas Rowe, COO
      Contact Information

      Principal

      • Mr. Douglas Rowe, COO

      Customer Contact

      • Mr. Douglas Rowe, COO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Dealing with Renegade Insurance has been an absolute nightmare causing high levels of stress, the development of anxiety and mental anguish. Sept 24 I was forced out of business due to injury. My policies included General Liability and Business Car insurance with Nationwide, and Workers Comp with Employers. I called Renegade to terminate my policies Nov 29. After being charged in December, I called Renegade again to inquire why I was charged. I then found out no action was taken, in fact there was no record of my request. I called Nationwide directly who proceeded to provide a refund for December and terminate my policy. Employers however required that my agency terminate my policy. I contacted Renegade to have them terminate and refund my account at Employers and I was informed for the first time about an *** needed to be signed. I digitally signed and submitted the form, then in January I was charged again. I contacted Renegade to find out that I had signed in the wrong spot, and they did nothing to inform me. I then asked to speak to management who seemed to be helpful, until I was charged again in February. I contacted Renegade to find out she was no longer with the company, and nothing I had requested was done. *****************, the **** informed me and then proceeded to tell me his company was not at fault. He currently continues to go in circles with me about when the *** was signed correctly, blatantly ignoring his employees negligence prior to and thereafter. Now 25 days after initial contact with the *** of the company, I am continuing to stress if anything is being done at all to assist, rather than disparage. I have asked to be refunded for the months they negligently allowed to continue, as well as an inquiry to be backdated to my date of injury. Id also like the ******************** to look into why it states Renegade Insurance is not BBB Accredited, but Renegade lists itself as an Accredited Business on its website with the stamp of approval at the bottom.

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin M

      1 star

      04/09/2024

      From the *** down to the multiple agents you will have throughout the year, this company is incompetent, unreliable, and remarkably frustrating to deal with. Agents would change or become unavailable during the course of requests to change my policy, the information would get lost along the way, and I wouldnt know it wasnt taken care of until it was too late. The supervisor who assured it was being taken care of even stopped responding, and the *** told me she left the company. Dealing with the *****************, the ***, made it obvious as to why this company operates as terrible as it does. It starts at the top and trickles all the way down. He will take his time to respond, and became incredibly defensive in his staffs mishandling, despite showing proof of their repeated failures to act upon requests, prolonging the termination of policies for months resulting in multiple charges, and then offering no solutions as to refunding. The negligence Renegade operates with is baffling.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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