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Insurance House has 1 locations, listed below.

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    Business ProfileforInsurance House

    Insurance Consultant

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    400 Galleria Pkwy, Ste. 1100, Atlanta, GA 30339
    BBB File Opened:
    9/13/2006
    Years in Business:
    26
    Business Started:
    10/17/1997
    Type of Entity:
    Corporation
    Business Management
    • Ms. Rebecca Bittinger, Chief Administrative Officer
    • Ms. Sarah Marks, Compliance Specialist
    Contact Information

    Principal

    • Ms. Sarah Marks, Compliance Specialist

    Customer Contact

    • Ms. Rebecca Bittinger, Chief Administrative Officer
    Additional Contact Information

    Fax Numbers

    • (770) 952-3274
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Insurance companies

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Over 2 months ago, I already reduced my claim to $250, but upon fetching I could not find it again due to switching servers through my domain. Originally, I was told this would not be a problem that the email was found. I was told many things, different things at different times, and it has set me back and made me feel like I was in the twilight zone. This entire time throughout the claim process have been advised that I should have to do all of the work, so much I nearly passed out one day in CrossFit after being up 12 hours trying to process everything. I just want my car fixed before it becomes a new claim. I am extremely exhausted. I have spoken to nearly everyone, I have to take pictures for my own claim, provide my own evidence, screened phone calls, and now they say they want to provide my own records of me changing my insurance policy after me having two conversations that it would be changed. No one seems to be on the same page. I am really wanting to change to Progressive because the rate is lower, and I could file a claim deductive for $100 and actually have my name as well as my grandmother's name on the insurance. I couldn't believe the exchange that me and even the manager had that I believe deserves to be reprimanded at the least!Each day that we wait the car is in danger of more causation of damage.Thanks,********************* ************ ************************* (Primary Claim Holder)************
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Atlanta & NE Georgia

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