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          Find a Location

          Earthlink, LLC has 73 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEarthlink, LLC

            Internet Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            PeoplePC, Inc. is a wholly owned subsidiary of EarthLink, Inc. The BBB maintains a separate report for EarthLink.
            See all additional business information

            Contact Information

            980 Hammond Dr

            Suite 400

            Atlanta, GA 30328-6161

            Visit Website
            (404) 815-0770

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.09/5

            Average of 288 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            474 complaints closed in last 3 years

            194 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/21/2019

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            EarthLink is a top U.S. internet and mobile service provider delivering wired, wireless, and mobile access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers.

            Products & Services

            Earthlink, LLC provides the following services:Cable Installation, Tablet Equipment, Network Computer, Internet Service, Web Design, Web Hosting, Cell Phone Supplies, Internet Marketing Services, Network Security.

            Business Details

            This is a multi-location business.

            Find a Location

            Earthlink, LLC has 73 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              980 Hammond Dr Suite 400, Atlanta, GA 30328-6161
              BBB File Opened:
              12/1/1996
              Years in Business:
              30
              Business Started:
              2/1/1994
              Accredited Since:
              8/21/2019
              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Glenn Goad, CEO
              Contact Information

              Principal

              • Mr. Glenn Goad, CEO

              Customer Contact

              • Dept. Dispute/Resolution, Dept. Of Dispute & Resolution
              • Ms. Jacqueline Higgins, Customer Relations Manager
              • EarthLink Social Support, Social Support
              • Ms. Erin Ellison
              Additional Contact Information

              Fax Numbers

              • (404) 287-1034
                Primary Fax
              • (425) 901-1314
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              474 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/14/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I have tried to cancel this service for two days but they just hang up on me. I live in an area that is difficult to get internet service from any company. I simply wanted to cancel my service with EarthLink because I was able to work something else out. But they will not allow me to cancel. I havent even received the modem yet from them and they wont let me cancel. Its like as soon as you say cancel they hang up. They only want to take your money and nothing else.
              Read More
              Read 473 More Complaints

              Customer Reviews

              288 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alan L

              07/18/2024

              They issued a shutdown command to my router after a week of service and I have been trying to get it working ever since. I spoke to a rather disinterested tech who assured me that they would "make it right" by giving me discounted internet for a year, then they tried to charge the standard amount to my card. They scammed me out of a month's internet fees and the worst part is their customer service. You will spend between 2 to 3 hours on hold listening to their hold music waiting for one of two techs to assist you. Don't worry, neither one will actually help. ****, chances are they will drop the call in the middle of disappointing you, I would not recommend them for anything.
              Read 287 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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