Business ProfileforIMNisp, Inc.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1010 Huntcliff Ste 2315, Atlanta, GA 30350-1898
- BBB File Opened:
- 7/3/2001
- Business Management
- Ms. Jetha Wagner, Vice President
- Contact Information
Principal
- Ms. Jetha Wagner, Vice President
Customer Contact
- Ms. Jetha Wagner, Vice President
- Additional Contact Information
Fax Numbers
- (770) 518-2410Primary Fax
Phone Numbers
- (770) 518-2495Other Phone
Website Addresses
- (770) 518-2410
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Nader H
1 star01/17/2024
IMNisp, Inc. Response
01/26/2024
We acknowledge the month credit issued in December 2023 due to frequent building outages and sincerely regret the recent challenges. Regarding your concerns about customer service hours, we understand their significance, and it's important to note that we have alternative communication channels in place. Our ticketing system allows you to submit issues, and our phone system includes a voicemail prompt for property-wide outages. These additional avenues complement our service, making extended phone hours unnecessary.
During our recent conversation, we suggested considering alternative internet providers, emphasizing that your plan with IMNisp is residential class, not business class. We also highlighted that building infrastructure issues can change over time and are beyond our control.
We are committed to addressing technical challenges, enhancing our service, and we work towards a more stable experience.
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