ComplaintsforAlmond Cow Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
purchased an Almond Cow drink maker in Nov ************************************************* March 2021. The replacement top stopped working in early March of this year and have been told that I need to purchase a new top; however, the original and replacement tops stopped working, even though I take special care in cleansing and strongly believe sensitive areas should not be exposed to the environment if this is what makes the drink maker function.I take extra precautions on not getting the outside of the top wet and explained this to representative. I believe the entire tops design is flawed because the inside part of the top needs to be cleaned, while the outside of the top has openings in the side that are delicate, yet exposed to the environment. Since the small openings on the sides are very sensitive and affect the functionality and operations of the drink maker, it should be manufactured in a way that it is better protected.However, I do take extra precautions and do not expose the openings to water, especially because of the drink makers significance to me personally in preferences of a healthy diet and also because of the cost of $245, was already outside of my budget as a college student.I am being informed that I need to pay $90 for replacement; however, it stopped working on its own, even with me taking extra precautions and following the cleaning instructions that came with the drink maker. I wish for a refund of the product because the tops are not well protected and there is no guarantee that the next top would work properly and stop functioning within a short period of time.I am seeking your assistance please in communicating my concerns with Almond Cow. Thank you.Business response
05/12/2022
Hi *******!
We're sorry to know your Almond Cow has stopped working. There is a 1-year warranty on the Almond Cow machine. Details here, https://almondcow.co/frequently-asked-questions. We'd be happy to send you a new top piece with motor/blade and filter basket at no charge this time. The new top will have a 90-day warranty starting once the top is delivered to you. We will be reaching out to you via email to confirm the shipping details. Thank you for your patience!Customer response
05/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.