Business ProfileforPurehome

Horrible experience with Pure Home. Do NOT sign their DPA - theyll say its just Direct Payment Authorize but will later try to use it as a contract for services they did not render. Their DPA explicitly states its for remediation- mold, biohazards, etc., and has no verbiage related to repair, remodel, renovate, etc.At the beginning of the process everything was yes, no problem. Later on, everything was a problem. They also use this DPA to employ bullying tactics, get you locked in, and then tell you what color vanity you have to select or that you cant change the color of your cabinets even though insurance is paying them to prep, prime, and paint. ******* knew we intended to reuse our granite but went into our garage and took photos of minuscule damage and even coached me on how to take the photos once the home owners insurance requested more (screenshot). I still did not want to replace the granite. The ** **** did advise that they could give me a 3.5k credit toward something else for keeping the granite the same as long as I signed something releasing Pure Home from liability pocketing some 5k. *** continually requested an itemized bill of services rendered to pay within 10 business day as their DPA stipulates. Theyre demanding I pay a fee of 7.1k for their negotiations with the home owners insurance. The little repair work that was completed (sheet rock and prepping for paint in the kitchen) was done incorrectly and will cost more money to have repaired. They moved our electric for the stove down and closed in our vent hood opening.******* did later send an official contract for services that I did not present to the home owner as I was already leery of Pure Home and requested to part ways a few days prior.Pure Home wants to make a ton of money off the home owners insurance for doing minimal work and providing the customer 0 options. Pure Home cares about lining their pockets NOT about the customer.