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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a product through Howard Payne *** Thermador 30 Pro Combination Steam and Convection Double Oven-SS, product number TD-PODS302W. We ordered through them in December ********************************************************************** May 2021. We moved into the home (it was new construction) September 14 2021. We attempted to use the steam oven function for the first time by around September 23 2021. It did not work. It is the primary reason we purchased the combination oven and the steam function in a primary feature, as noted in its name. In the past 7 months we have done as Howard Payne *** has asked and gone through Thermador to attempt to fix it. We have also requested that Howard Payne *** simply refund us our money or provide a replacement, as we purchased through them. Thermador has not been able to fix the oven despite multiple tries and we have not yet heard back from them regarding replacement. Howard Payne *** is a dealership for this product and they sold us the product. They are responsible for returning our money which they have refused to do. We would like a resolution that includes either, refunding cost of oven and cost for replacement and new installment totaling $10500 or for them to go ahead and order a replacement at their own cost and to indicate that it has been ordered and is on the way. We have attempted to work with them now for 7 months and would like help in resolving this. Our next step will be to file a claim if we are not able to resolve.Business response
04/18/2022
This unit has since been replaced and this customer has a brand new unit. ******************************************* ** aims to take care of all of their customers. Unfortunately we are also dealing with delays on the manufacturers sides due to parts delays and major appliances delays. We are doing the best we can with what we can these days but we always aim to keep the name of Howard Payne untainted.
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Contact Information
3600 American Dr
Atlanta, GA 30341
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.