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ComplaintsforBettyBoxATL LLC
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Complaint Details
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Initial Complaint
11/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I found BettyBoxATL on Eatery - boasting that they would provide fully cooked meals for families for Thanksgiving. On their IG, they announced offered the service at your markets and taking orders for these same dinners. I got married on ***** and immediately left for my honeymoon in ******, which would run right into Thanksgiving. We have kids, so when we returned the day before Thanksgiving, we wouldn't be in the position to have to cook and scramble for a holiday meal. Instead, while away, we researched and chose BettyBoxATL based on their menu offerings. Initially BettyBox (who I now know is ***************************) was very responsive and was looking for multiple ways for me to pay, as when I initially tried to order online, I was unable to and had to reach out for assistance. He ended up invoicing me via email. I paid the $499 and asked about delivery, and was told "i am working on scheduling, please provide your address".In the end, I never received the delivery, and he never responded to me again. I reached out via phone and was blocked. I have been unable to get any reply, and was left with nothing on Thanksgiving Day.Business response
12/02/2023
There was theft and the customer has received a full refund
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.