ComplaintsforNorth Atlanta Eye Care LLC
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an appointment to see ********************************* on Thursday, 3/9/23 at North Atlanta Eye Care. When checking in, I was charged a $30.64 copay. I initially told ***** this was incorrect, because typically my insurance is billed first to determine what I owe (Coinsurance). ***** said that it was normal for their office, and that it was a Copay, not coinsurance. I gave them the benefit of the doubt, paid, and went in to see the doctor.Instead of ********************** (was not at the office that day), I saw ********************. The visit turned into about an hour long. ********, while kind, drifted entirely too much into unrelated topics, like menopausal women (I'm male). I made gestures that we needed to get back to me and that I needed resolution, but she kept on. Eventually, it concluded.3/22/23 I received a statement through their patient portal saying I owed $45.52. The $30.64 was also not reflected in the statement,.. I called their office and spoke to *****, who was extremely rude and dismissive. She said the copay was totally separate from coinsurance, so I owed both. I told her I disagreed and she said there was nothing else she could do and would not let me speak with **********************. I also brought up the fact that the visit was coded for 45min-1hr, which costs more, but this was do to ******************** talking about unrelated topics and not me. She said I would have to talk to ********************** about that, so I asked her to pass a message to her to call me. She said she did.By Wed 3/29/23, I did not have any response/phone call. I reached out to my Insurance/HealthAdvocate, and they said they did not have record that the $30.64 copay went through them, and agreed it should be only Coinsurance and the $30.64 should go towards the $45.52. Together we called *****, who was not honest about her previous mistake. She finally agreed the $30.64 was Coinsurance to go towards my bill.I still have not received a call from their office about the coding, or updated statement.Business response
04/12/2023
Please find attached the following documents:
1. response by ********************* to complaint
2. patient account statement
3. financial policy signed by patient
I am submitting these HIPAA protected documents with the understanding that the signed HIPAA release you provided is in effect, and after noting similar documents provided by the patient to you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.