ComplaintsforOVME Aesthetics, P.C.
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received from their injector ******* who gave me dysport on one occasion and not botox as requested in addition to not making me aware of a price increase from thirteen to fourteen dollars prior to treatment as well as refusing to provide me with the six to eight units of botox for a touch up who I made aware immediately after my last service I had an upcoming shoulder surgery scheduled which would be towards the end of my two week window to receive the free touch up service who stated it cannot go any longer than two weeks or I will be charged for the free service. I went to the salon as asked after my surgery and was denied treatment by your injector ******* who initially stated to me when in the room with her she would be right back with the botox where upon returning said she spoke to her manager and will not treat me without my doctor's ******** which I received within a few minutes of being told this by ******* from my doctor and his ****** manager, *****. When stating this to ******* asking if she would like to speak to my doctor's ****** directly she all of a sudden declined now saying she will not treat me at all for four weeks. I was forced to leave the salon that day after being told by the spa's manager she will not issue me a refund to my credit card for the touch up service I was to receive stating to her after several incidents I am no longer interested in returning, please. I would like to say I have been going to this salon for some time having seen a different injector a number of times where there were absolutely no problems and were not until I began seeing ******* did all of these problems start happening. I was also mistakenly charged one time for a touch up by *******, please. I have addressed this with the district person ********************* now having to address it with the company's corporate ****** ****** in *******, ******* after he failed to provide an adequate response or refund in addition to lying saying touch *** are three and not two weeks.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.