ComplaintsforMy Mold Detective LLC
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I made a purchase fromt he website and paid for expedited shipping. based onthe info on the site, 2 day delivery was guaranteed. I paid $70 for shipping and didn't receive the item for 5 days. I asked for a refund for the shipping and the company refused citing several circumstances that were not communicated on their website nor prior to my purchase. When I pointed out that this information was not made avaialbe, the still refused a refund for shipping charges. As a buyer, I did not get what I paid for.Business response
05/25/2022
Hello,
We've made every attempt to explain and find a reasonable way to work with ******************. The short of the matter is she placed an order, afterhours and selected **** 2nd Day Air (R)" which by ***** definition is two business days. Her order was shipped on the next business day by the specified service with the specified carrier. The carrier *** delivered her package on time per their **** 2nd Day Air (R)" option. ****************** was angry the package was not delivered on Saturday but delivered on Monday.
This is not the published parameters of the service type specified, and as such was unavailable for refund by *** and was outside of My Mold Detective's control. That being said, My Mold Detective still offered to expedite her samples at the laboratory and eventually offered to split the cost of the shipping fees.
Neither of these were acceptable to ******************. Her final statement was that she'd do nothing further with us and made some disparaging remarks towards My Mold Detective. I understand her frustration as Amazon has trained people to expect "2-day" to mean Saturday and Sunday delivery. However, we are not Amazon, and we very clearly state **** 2nd Day Air (R)". Please see attached for correspondences with ****************** and screenshots of information communicated to/with ******************.
Thank you kindly.
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Contact Information
1320 Ellswoth Industrial Blvd NW Bldg B Ste 2200-2400
Atlanta, GA 30318
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.