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          Find a Location

          InterContinental Hotels Group has 454 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • InterContinental Hotels Group

              3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

            • Crowne Plaza

              280 Friend St Boston, MA 02114

            • InterContinental Hotels Group

              225 Norwood Park S Norwood, MA 02062-7625

            • InterContinental Hotels Group

              60 Mazzeo Dr Randolph, MA 02368-3402

            • InterContinental Hotels Group

              1351 Dogwood Dr SW Conyers, GA 30012-5127

            Business ProfileInterContinental Hotels Group

            Hotels
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3 Ravinia Dr Ste 100

            Atlanta, GA 30346-2121

            Visit Website
            Email this Business

            Customer Reviews

            1.14/5

            Average of 86 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            940 complaints closed in last 3 years

            321 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            IHG® Hotels & Resorts is a global hotel & resort company, with around 350,000 colleagues, working across more than 100 countries to deliver True Hospitality for Good.

            Products & Services

            This Company offers Motel (Hotel Products,Hotels)

            Business Details

            This is a multi-location business.

            Find a Location

            InterContinental Hotels Group has 454 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • InterContinental Hotels Group

                3 Ravinia Dr Ste 100 Atlanta, GA 30346-2121

              • Crowne Plaza

                280 Friend St Boston, MA 02114

              • InterContinental Hotels Group

                225 Norwood Park S Norwood, MA 02062-7625

              • InterContinental Hotels Group

                60 Mazzeo Dr Randolph, MA 02368-3402

              • InterContinental Hotels Group

                1351 Dogwood Dr SW Conyers, GA 30012-5127

              Headquarters
              3 Ravinia Dr Ste 100, Atlanta, GA 30346-2121
              Email this Business
              BBB File Opened:
              12/1/1985
              Years in Business:
              34
              Business Started:
              2/1/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • InterContinental Buckhead Atlanta, an IHG Hotel
              • Crowne Plaza Atlanta Perimeter at Ravinia, an IHG Hotel
              • Six Continents Hotels
              • Hotel Indigo
              • Candlewood Suites
              • Staybridge Suites
              • Crowne Plaza
              • Holiday Inn Express
              • Intercontintal Hotels and Resorts
              • Holiday Inn
              • Holiday Inn Club Vacation Brand
              • Holiday Inn Atlanta-Marietta
              • Holiday Inn Cartersville
              • Holiday Inn Airport North
              • Holiday Inn Atlanta Midtown -
              • Holiday Inn Express Acworth
              • Holiday Inn Express Cedartown
              • Holiday Inn Express Hiawassee
              • Holiday Inn Express Fayettvill
              • Holiday Inn Express Cumming
              • Holiday Inn Express Blairsvlle
              • Holiday Inn Express Elberton
              • Holiday Inn Express Atl N Ave
              • Holiday Inn Express Carrollton
              • Holiday Inn Express Helen
              • Holiday Inn Express Dahlonega
              • Holiday Inn Express Alpharetta
              • Holiday Inn Express Atlanta
              • Holiday Inn Express Canton
              • Holiday Inn Express Buford/Mll
              • Holiday Inn Hotel and Suites
              • Holiday Inn Gwinnett Ctr
              • Holiday Inn Mcdonough
              • Holiday Inn Express Vinings
              • Holiday Inn Express Newnan
              • Holiday Inn Express Hotel
              • Holiday Inn Roswell GA
              • Holiday Inn Express Hotels & Suites
              • Holiday Inn Express Metro South Atlanta
              • Holiday Inn Express/Galleria
              • Crown Plaza Macon Atlanta Sls
              • Crowne Plaza Hotel
              • Crown Plaza Ravina
              • Crowne Plaza/Marriot
              • Crowne Plaza Buckhead
              • Staybridge Stes Atl Perimeter
              • StayBridge Suites - Atlanta perimeter center West
              • Staybridge Stes Alpharett N Pt
              • Ihg Rewards Club
              • Ihg Owners Association
              Business Management
              • Ms. Michelle Mitchell
              Contact Information

              Customer Contact

              • Ms. Michelle Mitchell
              Additional Contact Information

              Fax Numbers

              • (678) 903-0401
                Other Fax
              • (678) 380-0413
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              940 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/27/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Unanswered
              Dear *** or Madame,Just now, I purchased a Holiday Inn *********************** package. The timeshare presentation was initially scheduled for 9:00 AM. The original sales **** to whom I was transferred after calling IHG customer service, advised they tours could be scheduled as late as 3:30 PM. It was only after asking for a supervisor that the agent advised that she would put in a request and get back to me. She did, and it is now scheduled for 1:30 PM. My challenge is that I have a fractured vertebra and it usually acts up in the morning. IHG has offered a status challenge, where I would need to meet 10 nights. It appears that these nights are not eligible. At the moment, I am interested in potentially staying more nights at this property. The thing is that the portal shows some rooms with tiny windows while others have larger ones. It is not uncommon for a guest to preview a room at a property and the location is not making these easy. Would you be so kind as to reach out to the property and also provide the contact information foe their **************** for Holiday Inn *************** Thank you.Sincerely,************************* Thank you.Sincerely,*************************
              Read 939 More Complaints

              Customer Reviews

              86 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jin K

              08/15/2024

              I have been a loyal IHG member for over three years. Its pretty straight forward, you reserve a hotel through the app, greet the front, stay, and check out. For the most part, my experience at Holiday Inn has always been great. As far as accommodations and quality of hotel, it is limited and probably the reasons why most professionals will opt for either Marriot or Hilton for business. I was traveling with family and wanted to stay at a better hotel. Unfortunately, their better hotel is either Kimpton or in Atlanta a hotel called Indigo. For the first time, I was treated like a POS. I was told, it is Atlanta and I was unsure what that meant. I emailed the ** and he offered me 25k points Not at all what I was looking for. I was billed incorrectly, asked to use another card, was told under their breath I dont have time for this ?? then when I got upset by their comment, I was kicked out of the property at 11pm. You reach the support line to share your concerns and nada ******** You get what you get. You have ****************************, and then this establishment. I am relieved and would be a lifelong critic towards IHG. Myself, my team, my family, will never stay at another IHG again. To the **** ****, you earn 4.5 million annually Thats amazing. I suppose everyone would not be important if I earned 4.5 million as well. You wont get another ***** out of me.
              Read 85 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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