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Customer ReviewsforInterContinental Hotels Group
86 Customer Reviews
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Review from Jin K
1 star08/15/2024
I have been a loyal IHG member for over three years. Its pretty straight forward, you reserve a hotel through the app, greet the front, stay, and check out. For the most part, my experience at Holiday Inn has always been great. As far as accommodations and quality of hotel, it is limited and probably the reasons why most professionals will opt for either Marriot or Hilton for business. I was traveling with family and wanted to stay at a better hotel. Unfortunately, their better hotel is either Kimpton or in Atlanta a hotel called Indigo. For the first time, I was treated like a POS. I was told, it is Atlanta and I was unsure what that meant. I emailed the ** and he offered me 25k points Not at all what I was looking for. I was billed incorrectly, asked to use another card, was told under their breath I dont have time for this ?? then when I got upset by their comment, I was kicked out of the property at 11pm. You reach the support line to share your concerns and nada ******** You get what you get. You have ****************************, and then this establishment. I am relieved and would be a lifelong critic towards IHG. Myself, my team, my family, will never stay at another IHG again. To the **** ****, you earn 4.5 million annually Thats amazing. I suppose everyone would not be important if I earned 4.5 million as well. You wont get another ***** out of me.Review from John G
1 star08/12/2024
My in-laws came to ******* area to visit us. We called before coming over to hotel for handicap room. We were told they have one available. We made sure to ask if you can roll into the shower they said yes. Well, we got to the room, and it had bathtub and kids' height toilet also no bars on the side of the toilet only on the back of the toilet. I cannot believe the staff did not even know what rooms have what in them. Also, most of the staff was just hanging out and having good time talking to each other than working. I cannot believe how bad the rooms were for handicap person.Review from Doug K
1 star08/09/2024
I am filing this complaint to bring to light the corrupt and unethical behavior of the Holiday Inn Express I5 *********, part of the *** Group. My recent experience at this property was nothing short of a nightmare, and ***'s handling of the situation has been appalling.From the moment I arrived, it was clear that this hotel does not operate with integrity. They engaged in deceptive practices, violating consumer protection laws with a classic bait-and-switch tactic. Instead of addressing these serious issues, *** Group has done nothing but sweep the facts under the rug. They consistently refer back to the corrupt hotel manager, who has no regard for the truth or customer service, rather than taking a hard look at the evidence I providedphotos and receipts that clearly document the issues.*** Group talks a big game about customer service, but in reality, they offer none. They protect their own interests, ignoring the legal and ethical obligations they have to their customers. This is not just a one-time incidentit's a pattern of behavior that *** seems content to allow.I strongly urge others to reconsider staying at any *** Group property. Their actions demonstrate a complete lack of accountability and respect for their customers. ***'s willingness to ignore corrupt practices at their hotels is unacceptable, and I hope this complaint serves as a warning to others.I demand a full refund for my stay and a public acknowledgment of the wrongdoing I experienced. Anything less would be an endorsement of the unethical and illegal behavior that *** Group is currently turning a blind eye to.Review from Meidan K
1 star08/06/2024
*************************************** at University, an *** Hotel Holiday Inn **************** ****************************, an *** Hotel Please be cautious to avoid an experience like ours.We called the Holiday Inn Express at (number found on ******* to book a room. Upon arrival, the receptionist informed us that no reservation had been made and that the hotel was fully booked. We are two parents with an 8-year-old child and a 2-year-old baby.After standing outside for 45 minutes calling the reservation line, we discovered that our reservation had been made at a different hotel, ********************************* at **********, without our knowledge. When we arrived at *****************, the first impression was terrible: the hotel was rundown, and the reception area smelled like sewage.I spent another 1 hour and 40 minutes on the phone with the reservation line trying to resolve the issue, only to be told that we needed to deal with the hotel directly. When I returned to the hotel, the receptionist was speaking with the *** representative and the Candlewood Suites manager. As I began explaining our situation, the manager started screaming at me, saying she didnt care about my story and that I needed to pay a cancellation fee. Despite explaining that it wasnt our fault, she continued to yell and create a hostile environment.Feeling unsafe, I asked the receptionist to do her best to resolve the issue. She mentioned a possible $50 fee, which I agreed to just to leave. We ended up spending the entire day on the streets and had to find another hotel in the middle of the night.Two days later, I saw a charge for the full amount. After spending another 2 hours on the phone with ***, no one could help. I ended up paying for ***s mistake, and there was no one to talk to for resolution.Please be very careful and avoid becoming a victim like us!Review from Cathy A
1 star08/02/2024
My spouse only stayed here for one night on July 31st. He checked out on August 1st . Now this hotel is charging him for 2 nights stay plus a pending charge for August 3rd. How dare you over charge him. He came down for a memorial service for his nephew. Its not easy to get by on our income as it is. What youre doing is disrespectful and dishonest! Never again will my family stay here!Review from Rose A
1 star07/28/2024
Very rude desk clerk .I had previously stayed at *** location in ********** a holiday in express so much I made another reservation on Expedia.com and went back. I went back on June 30 2024 and when I tried to check in and this was around 730 pm one of the lady desk clerks saw my reservation and was having trouble checking me in so she brought who I assume was her supervisor put and the supervisor said their is a note in the system not to check me in. The supervisor said there is no indication as to why I was being refused service and followed that statement we with I couldn't check you in if I wanted to Nice huh . Nice way to talk to a senior. The other clerk was apologizing saying she was sorry. Definitely a training opportunity. I was told to call July 1st and talk to ***************** about getting a refund.Our course when I called the next day **** was conveniently in a meeting but the lady who answered the phone was the same one who said to call and ask for **** processed my refund. If you are being refused service you should be given a reason why correct? **** knew I would ask the reason that is why she ducked my calls. I was told she is the General Manager. Discrimination against the elderly. I think time to see what my lawyer has to sayReview from Helen S
1 star07/12/2024
I would like you to know I have never felt more insulted and discriminated against in my life than what happened this morning while at breakfast at the Holiday Inn Express - Mesquite , ***** I-635, ******************. M E S Q U I T E , T X I was fixing my breakfast at the buffet , when the breakfast staff lady approached me and my guests and started to asking what room # we was in and saying it was only 1 plate per person. I went and talked to the front desk clerk , ********, and he stated that it was his bad he was watching me on the hotel camera place a breakfast items in my bag and thought I was a stranger on the street that will walk out with the breakfast. In response I asked him if he saw me walk off the street he said no. I asked him was it because I was black and he simply laughed. He told me it was him who sent the lady over to confront us. As I sat down there and ate I never saw him or her approach any of the other guests. I feel that I was discriminated against. And all he could say was my bad.His name was ******** and the staff breakfast lady he did not give her name. The general manager name was ************************** and she was not on duty at the time.After my family and I left for church on return we could not access our hotel room, when I went back down to the front desk the same clerk ******** told me that I can't be getting that much food and using a bag to take it to my room, instead of addressing the issue with the card. When he gave me the cards back he told me and my family that we have 1 hr to get our stuff and leave the hotel.I have file a complaint with the hotel and email the ** directly.Review from Savannah S
1 star06/27/2024
If you're looking for a hotel that will make you question your faith in humanity, look no further than Holiday Inn Express *********. My experience trying to book a room block for my wedding was nothing short of infuriating.Let me break down this nightmare for you:1 The Silent Treatment: I reached out about a room block and was told to email the sales manager, B. One week passed. Nothing. Two weeks. Crickets. This silent treatment lasted for THREE WHOLE MONTHS.2 The Phantom Manager: I called FOUR TIMES over two months, leaving my contact info (phone number and email ) each time. You'd think I was trying to reach the dead for all the response I got.3 **************** Runaround: When I finally contacted customer service, they had the audacity to tell me the sales manager would reach out "when the time is appropriate." Apparently, three months isn't appropriate enough.4 The Attitude-Filled Callback: When B finally called, it wasn't to help. Oh no, it was to argue and attitude. He informed me rooms were full at "premium pricing" and berated me for daring to contact customer service.5 The Blacklist: As if this wasn't enough, they put me on a "Do Not Rent" list. That's right, they punished ME for their incompetence.6 Corporate Silence: I've reached out to corporate and higher management. Surprise, surprise - I'm still waiting for a response.The sales manager's behavior reeks of spite and malice. This isn't just bad service; it's a deliberate attack on customers. It's clear that ********************** Express Monroe NC sees wedding planners as annoying insects to be swatted away rather than valued customers. This conflict could have been resolved if the manger would have followed up with me, within those three months. In conclusion, if you enjoy being ignored, belittled, and then blacklisted, by all means, try to book with Holiday Inn Express *********. For everyone else with a shred of self-respect, run far, far away. You'd get better customer service from a brick wall.Review from Kim A
1 star06/09/2024
Rude general manager. Complained to IHG and they did nothing. Very disappointing.Review from Augusta T
1 star05/11/2024
This employer discriminated against disability as well as retaliated against me for injuring me while on the job.
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