ComplaintsforRevolution Beats
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I made an order from this company (I have ordered from them in the past) and my order was never received. I was contacted by **** that they found a shipping label and no package. I then filed a missing package form with the **** and they were never able to find the package. I contacted Revolution Beats via email (no phone number is listed online) twice and they have not responded (1/25/2024 and 2/15/2024). I asked them if they put insurance on the package and inquired about a refund. They have still not responded. I don't feel that I should be responsible to pay for a package that did not arrive. I have the original order and **** information attached.Business response
03/26/2024
Hello.
Your provided letter states that the package was sent but lost in the post office. You would need to file a claim with the post office for this.
Customer response
03/26/2024
Complaint: 21437470
I am rejecting this response because: I did immediately file the paperwork with the *********** (see attached confirmation email). They have not recovered the package. In regard to compensation for the lost package, you are the shipper who has coverage on the shipping, you must file a claim for the lost package. I also reached out to you multiple times and you choose not to respond to my emails. If the time has passed for you to file a claim with the ***** I still should be owed a full refund in that you are responsible for the package during shipping, until it reaches my property. At that point I am liable for what happens to the package. Please do the right thing and take liability for a product I ordered from you and never received. I was also not given an option to insure the package, an option that you have as the shipper and $100 is included per package.When shipping domestically, the U.S. ************** typically automatically provides $100 in coverage on Priority Mail and Priority Mail Express shipments. If your business is using one of these services and the value of products shipped fits within these parameters, then additional coverage may not be necessary.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.