ComplaintsforSouthern Car Parts
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
1.purchased part for C8 corvette on 10/20/23 2.received wrong part, template did not align with correct part 3.contact Southern car parts on 12/14/23, shown images of the issue 4.return part on 12/24/23-fedex # ************ 5.promise to refund me the amount $ ******* since April 25,2024 6.contact them on email of status and they told me it was mailed on 05/06/24- lied 7.nothing have been received and the customer level is really bad no one answer the phone.Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
No one will answer the phone and they will not return emails. I need to know if they have shipped my console for my 1975 corvette. If they don't have it I need my refund so I can purchase it elsewhere. Can't say much for there character!!!!Business response
06/03/2024
You ordered this on 5/26 and was delivered to you on 5/31. I would say that is pretty good character. Here is the tracking number with proof of delivery. UPS 1Z2564110371804237Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a dash cap for my 81 corvette in February. It's defective. Sent it back at MY expense. I've heard nothing and no one is returning my emails.Business response
05/03/2024
We have not received these back. Please supply the tracking number you used and we can for sure get you refundedInitial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a set of mufflers for a Corvette. They charged my card but never shipped the product. No response with phone calls. This looks like a common issue with them.Business response
12/14/2023
This was just ordered 6 days ago. I am not sure why you are filing a BBB dispute after 6 days? These do not ship immediately after the order is placed. This did ship out. UPS 1Z4213460324374075Customer response
12/15/2023
Complaint: 21002721
I am rejecting this response because:After purchasing the product I didn't receive an email about shipping. I sent multiple emails requesting information about shipping and never got a response. I also tried calling you multiple times with no answer, both to customer service and sales. Nobody picks up when I call the number on your website. I have a customer car waiting for the mufflers so I needed to know when they were going to ship but couldn't even get in touch with anyone after multiple attempts via email and phone calls.
Sincerely,
*************************Initial Complaint
09/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a coilover gor my c5 corvette back in june 27, 2023 and it is now September 26,2023. I emailed several times but never got a respond back. Ive called several times but no one answered. I spent $2226.15 on those coilover. I hope someone can help me out on getting refund. Southern car parts seems to be a fraud.Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered product from Southern Car Parts on 08-30-2023 and the cost was $148.90. My credit card was charged and then the very next day I received an e-mail from this company informing me that I needed to send another $60.00 to receive my order. I ordered the product online and what I paid is what was quoted at the time. That is false advertising. How can you advertise a price and then change it after being ordered? They will not answer e- mails or phone calls and I have not been credited for the sale. Illegal actions. My order number is ****** and I feel they should honor the order since this is what they quoted on the Internet but no reply to anything.Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After repeated requests and promises of a refund, I never received a refund for the returned product. See attachment.Initial Complaint
07/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered 1 door panel and 2 pillar posts for a corvette on 6/1/23. They did ship the door panel and I did receive it. On their site it said that any painted part (pillar posts) would ship in 4-5 weeks. They did not ship them. I have contacted them multiple times by email and only received 3 emails all promising they would ship soon. I have all the email exchanges and my order confirmation. When you try to call this business at anytime you get a message then a busy signal. I have asked that my money be refunded to my credit card for the pillar posts in the amount of ******. I have not received any response since I asked for my money back. The money has not been refunded to my credit card.Initial Complaint
06/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered some car parts and after i pay the order and tge shippimg they send an email and requested and additional 80 dollars for shipment. I paid that too and after that i havent heard from them again.Initial Complaint
12/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an expensive part from Southern Car Parts and everything seemed legitimate on their website. I paid for the item and shipping. Ten days later, no tracking number, but they wasted no time taking money from my account. I called twice during normal business hours and all I received was a voicemail to leave a name and number. Did this twice with no response. I have dealt with Summit, Ecklers, ******************, American Muscle, Year One and other companies since I do a lot of car customization and restoration as a hobby. I've never had a problem with those companies. If there was an issue, it was resolved by talking with a person and handled quickly and professionally. Southern Car Parts is not a reputable business after reading some of their reviews. Had this first order went well, I am pretty sure there would have been many more purchases. I definitely do not recommend this company. Do yourself a favor, avoid them at all costs. Ain't worth the hassle.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.