ComplaintsforMike Rezi Nissan Atlanta

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from ***************** Nissan in July 2023. The car had a knick in the windshield when it was purchased that we were told would be replaced at no cost. The windshield was replaced by a windshield that did not fit the car and was not a windshield from the Nissan factory. According to other Dealerships that we had look at the car the windshield did not fit and was causing water to leak into the car whenever it rained. We took the car back to ***************** for them to fix the windshield and we were told it was fixed. This would have been in March 2024. However, every time it rained water still leaked in to the car. We had it taken to another Nissan dealership that ran a diagnostic and said the windshield had not been replaced as we were told and was still the incorrect windshield for the car . This is an issue that we have been dealing with since July 2023 and the warranty on the car expires in July 2024 so we would like this fixed before the warranty expires. All we are asking is that ***************** Nissan replace the windshield with the correct one that actually fits the car so that water is no longer leaking through whenever it rains.

  

  Business response

  07/24/2024

  Mr. ***** *************,
  
  We appreciate you bringing this matter to our attention and are pleased to report that the issue has been resolved. Initially, we invited you to return to our dealership to reseal the windshield at no additional cost. However, upon inspecting the vehicle, we found that silicone had been applied by another party to the window, making it impossible to reseal without causing damage.
  
  Despite this, we chose to replace the windshield as a gesture of goodwill, based on the initial opportunity you provided us to correct the issue. We are satisfied that we have reached a mutually agreeable solution and have installed a new windshield that meets factory specifications.
  
  We value your business and look forward to continuing to serve you for years to come.
  
  Sincerely,
  ***************** Nissan

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2018 Jeep Wrangler with a warranty on 9/3/2023. The jeep broke down the very next day. I returned it and they refused to take it back, would only offer an exchange however they had no other jeeps on their lot. They sold me a warranty and service plan that is not honored at there service station as one, they do not service Jeeps, and two , the warranty only honors Nissan parts. They sold me a scam product. The Jeep dealership I took it to in Dec to have it fixed quoted 4k , said they sold it to me with a cracked radiator , and thermostat. The manager tried to have ******************* honor their warranty and they refused. Ive since spent another $1688 as it is a complete lemon. They were also supposed to order me floor mats and I have yet to receive them. I called to have the warranty cancelled on 5/14 and filled out a form that was returned via email to the finance manger. As of today the auto finance company , *************** still hasnt received anything from ***************** regarding my cancellation. ******************* has not responded to my emails or calls. They are complete crooks.

  

  Business response

  07/05/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We apologize for any frustration or inconvenience you've experienced with your 2018 Jeep Wrangler purchase.
  
  Our records show that you purchased the vehicle on September 4, 2023, and returned it to us on September 15, 2023, with two concerns: (1)"Customer States VEHICLE IS INOPERABLE. PURCHASED LAST WEEK" and (2)"CUSTOMER STATES CHECK ENGINE LIGHT IS ON. CUSTOMER STATES WHEN TRYING TO ACCELERATE, VEHICLE HESITATES TO GO. PLEASE CHECK AND ADVISE."
  
  Upon receiving the vehicle, our technicians conducted a thorough inspection and test drive. The vehicle drove and operated as designed,and we found no evidence to support the claim of it being inoperable. When we scanned the vehicle to investigate the check engine light, we found a "very small evap leak" code. Further inspection revealed a loose gas cap, which we tightened, clearing the code. After re-test driving the vehicle,the Check Engine Light did not reappear.
  
  Regarding your claim that the vehicle was sold with a cracked radiator and thermostat, our review of the Carfax report shows that these parts were replaced on June 6, 2024, at *****'s Automotive, seven months and ***** miles after the sale. This suggests that the vehicle was not sold in the condition you described. It is unlikely that the vehicle could have been driven that distance with a cracked radiator, as it would have immediately begun to lose coolant and overheat.
  We also want to address your claim that we sold you a "scam" product. This is false. The service contract you purchased does cover Jeep vehicles, but it did not cover the specific part you needed replaced. We understand that this may have caused confusion, but we assure you that our products are legitimate and designed to provide protection and peace of mind for our customers.
  
  We would like to inform you that our standard refund process for cancellations takes 6-8 weeks. However, due to the nature of your concern,we expedited the refund process, and the refund amount was sent to your lienholder on June 20, 2024. This amount should be reflected on your balance with your lienholder.
  
  We want to assure you that we take these concerns very seriously. However, we cannot participate in a refund of the requested $22,000.Our records show that the vehicle only returned to us once, and we addressed the concerns on that visit. We found no evidence to support the claim of the vehicle being inoperable, and the check engine light issue was resolved by tightening a loose gas cap.  We hope this clarifies the situation.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Nissan *********** ***************** on the afternoon of March 14th 2024. This vehicle is Nissan CPO with 27K miles. *** Morning of March 18th 2024, the High Voltage Battery experienced a major malfunction showing defects. *** vehicle does not hold a charge and the battery went from 75% to 0% within 5 minutes of driving down 285 leaving us in a very situation. *** vehicle ever since then has not displayed correct state of charge and rapidly makes large swings in displayed charge percentage just in normal driving conditions. I notified the dealer at 9AM that morning via ************ were not concerned with my experience with the car and was just referred to the service number. I called the service center 5 times throughout the day at differing time to be hung up on every single time without getting to speak with someone. When I made contact with the dealer the next day on March 15th they scheduled me for service and said they would not provide a loaner car & that I can rent one for 85$ a day. I repeatedly asked about giving this car back to get a safe one and those inquiries have been ignored every-time. I made it to the service center March 21st at that Nissan, an hour drive from me with a broken car, I had to wait 4 and a half hours for them to tell me they need more time to look at it, thankfully they provided a free rental car, but when asking the service rep if the repairs are gonna be too lengthy and too much work on the car , I would like to switch to a different car, he said he did not know the answer to that and I would have to speak with a manager , and then proceeded to tell me I should be looking at a 80k$ vehicle on the lot to get while Im desperate to get answers on the one I just purchased. A week has gone by with zero communication and they still have my car. I filed a complaint on their website which printed a call from a manager, he said hed get me info and call me right back and they never called me back. I do not want this car

  

  Business response

  04/18/2024

  Mr. Page,

  We acknowledge receipt of your formal complaint regarding the issue with your electric vehicle's loss of charge. Please accept our sincere apologies for any inconvenience this matter may have caused you.
  
  We have thoroughly investigated your concern and can confirm that the issue with your vehicle's charge has been identified. Rest assured, our team is actively working on a solution, and we have already initiated the necessary steps to address the issue promptly.
  
  As part of our commitment to resolving this matter, our service manager has been in communication with you over the past couple of weeks. This open line of communication ensures that you are kept informed of the progress we are making and any developments regarding the repair process.
  
  Please be assured that we are dedicated to providing you with the highest level of service and support throughout this process. We understand the importance of having a reliable vehicle, especially when it comes to electric vehicles, and we are doing everything in our power to rectify the situation promptly.
  
  Once again, we apologize for any inconvenience this situation has caused you, and we appreciate your patience and understanding as we work to resolve it. If you have any further questions or concerns, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention.

  Customer response

  04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  This complaint was from the beginning of the situation, service and representation have been outstanding since our ***** start. Thank you
  
  Sincerely,
  
  ****** Page

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my 2013 Nissan Pathfinder in to get an oil change. Prior to going to ************ I had got an oil change a month before and my suv drove fine. I drove out of town a couple times and know I needed to get an oil change. Now usually when I get an oil change by any Nissan the service advisor would tell my issues or let me know what was done and what needed to be done. After my service here the advisor had me to pay and gave me a print out and walked away fast. After getting in my suv it drove wobble and my motor light was on which wasnt on before. I drove home and my suv was smoking. Before I made it home I texted the advisor about the issues and he stated I had an oil leak around the gasket and oil leak on the pan. There was no active oil leaks per my video cameras before going to this Nissan. I had to put oil in my suv just going down the street. I drove it back to the dealership requesting for the manager to pull up video cameras from when I drove in and he wouldnt. He showed me a picture of an oil leak after oil was changed. If showed the manager my picture of driveway before and after getting oil change. I also let him talk to the previous dealership that changed the oil and told the manager there was no active leaks. The manager had the service techs to seal the oil plug after they damaged it and than told me I would have to wait a month to get it fixed. I couldnt wait a month I took it to another shop to get the oil pan replaced. Instead of admitting to their wrongs the *********************** gave me a hard time. Vivint surveillance camera does not lie. He knew his mechanic technicians had broke my drainage plug and said it would take a month for the part to come in. They would only show the video from when I was leaving but would not pull up the video when I came into the shop and waited three hours for service.

  

  Business response

  01/18/2024

  Before delving into the specifics of this customer's service visit, it's important to note that this complaint has been filed nearly a year after their service visit.

  Customer brought vehicle in for the first time to MRN at on repair order ****** dated from 1.14.2023 while the vehicle was at ******* miles for an oil change / inspection / wash. Customer returned approximately ***** miles on repair order ****** dated 2.10.2023 and ******* miles for a check of a concern of an oil leak on the drive way.  The vehicle was inspected again at ***************** Nissan to check if proper maintenance process was followed during the oil change on ******.
  
  During the recheck the drain plug and filter were found to be properly installed and not leaking, during this time ***************** Nissan management authorized to cover some labor time to allow for further information to be relayed on the oil leaks as the customer declined further diagnostic as recommended on their first visit on repair order ****** (Print out of the timeline showing the customer decline the diagnostic from their device on 1.14.2023 at 12:21pm attached). The findings and suggestions as starting points due to the severity of the oil leaks are documented on the recommendation list from the recheck repair order ****** are valve cover gasket and oil pan, these are to be replaced and the vehicle rechecked to see if any additional oil leaks are found.
  
  The customer also had a complaint about the vehicle smoking, while changing oil and the oil filter will not cause the engine to smoke, it can however allow for sludge to be broken up and begin or increase the smoking that is produced from the tailpipe during operation and/or start up there was no evidence of the services performed on ****** being a direct cause of this concern. The prior shops were called as a due diligence, and it was reported that there were no documented oil leaks this is not to say it specifically stated it is clear from leaks but that they did not have a record of oil leaks this was a Midas in Atlanta based on the Carfax as well as a few *********** changes where the mileage was not documented. The inspections performed at ***************** Nissan included pictures to document the concerns in full transparency on both visits the first being ****** and the recheck on ******.
  
  In follow up of the recheck the results according to ***************** Nissan with pictures were not accepted by the customer, who threatened legal action with leadership at ***************** Nissan. The mention of legal action does limit our ability to communicate and offer assistance due to policies and procedures from our parent companies process for legal actions concerns with customers. As the Service Director this is the first this has concern surfaced in an extended time period as this occurred almost a calendar year ago, with the visit in question occurring 1.14.2023 and the recheck in Feb of 2023.
  
  Screen shot of the video that was included in the recheck repair order multipoint list showing the level of oil saturation which the customer initially declined diagnostic on during the initial, and customers first visit to ***************** Nissan on ****** and expanded upon at no charge as a one time goodwill gesture on repair order ******.
  
  In conclusion with confirmation that the drain plug and oil filter were not leaking, the customer received complimentary further diagnostic on these concerns as a sign of goodwill in the name of customer service. During the explanation of our findings the customer did not agree and stated she would proceed with legal action. Based on the documentation obtained by ***************** Nissan, we at the time did not see fault with the work performed and declined to assist finically from this point forward for this concern with the current information at hand.
  
  The statements above are true and correct to the best of our knowledge based on documented inspections and repair orders and historical recounts to the best of ability as this has almost crested a calendar year.
  
  Let me know if anything further is needed on this matter.

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the ************* Nissan to help me with my car problems and payed for a full diagnosis test and he told me it was nothing wrong with vehicle and sent me on my way. Now my car is not working and I had to get my car towed for the same reason and have to pay another fee to get my car looked at which its at another location. I call to the location many times to speak with the manager or the person working on my vehicle with no success. Please contact ASAP I have now way of getting to work.

  

  Business response

  12/26/2023

  To whom it may concern,
  
  I regret to inform you that we have attempted to locate the customer listed in the review in our system in an attempt to investigate further. Unfortunately, without the ability to link to a customer visit (repair and/or inspection) my options of review and assist where applicable are not possible.
  
  If possible, if additional information is available, I will immediately begin my due diligence by investigating the concerns via our data bases and interviewing all parties involved.
  
  I apologize that the experience did not meet your standards and will do everything in my power to correct and break down that occurred due to the actions or inactions of our team.
  
  Any of the following information will allow us to initiate our investigation
  -Repair Order Number From The Visit
  -The VIN (Vehicle Identification Number) 
  
  I can also be contacted directly at ******************************************* or my cell contact at ************.
  I look forward to assisting in *******************.
  
  
  Thank you in advance,
  
  ****************************************** Director

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  One week ago I came into ***************** Nissan 1 week ago in search of a headlight bulb. I went to the parts department where I gave them my VIN and the parts look up proceeded. The young lady assured me she worked at Nissan for a some time and my car required a halogen bulb I told her that I didnt think so because my headlights are really bright! After some back and forth she said pull it in the the service bay so we could put eyeballs on the functioning bulb. She looked at it along with three other people from the service department and they all said it was halogen. I said fine I purchased the bulb only to realize its not right.The following Saturday I came back approached the parts department again and voiced my concern. Now there part software does not pull up a part number for my car. Now let me be clear these guys acted as if they not interested in helping me from the beginning. They suggested I go to the service department because there is nothing else they could do. The guy said some cars dont have a low beam thats why its not pulling up a part number I said well my has a low beam so I believe there is more investigation that needs to happen. He said there is nothing else I can do. So I proceeded to the service ***** Spoke with a rep who then wrote some numbers down on a sticky pad handed it over to me with out greeting me or verbalizing anything.No with the lack of confidence I now have in the competence of these guys I wanted I little more dialogue but I could tell this guys was also not interested in helping! So then I asked to speak with the manager they send me over Mr ************************ And let me just say after 1 min with this guy everything became clear as to why the service departments culture is like a morgue I mean this attitude was absolutely awful. He started making excuses. Saying well we deal with a lot of rude customers so thats why the guys are on edge. This is the leader saying this! Just pitiful!

  

  Business response

  11/06/2023

  Thank you for your continued assistance in addressing the recent complaint filed by the customer regarding his visit to ***************** **********************. We appreciate the opportunity to provide further clarification regarding the assessment conducted by our service and parts staff and the unprofessional behavior displayed by the customer.
  
  In this particular case, the customer chose not to have one of our service and parts staff members perform a diagnostic assessment to identify the specific light issue he was experiencing. Despite our staff's willingness to assist and diagnose the problem accurately, the customer declined this service. It is crucial to note that our team always aims to provide the highest level of service to our customers, including offering professional diagnostics.
  
  Regrettably, during the interaction, the customer displayed unprofessional behavior by being abrasive, rude, and aggressive in his communication with our staff. He used offensive language and belittled our team members when they were unable to immediately provide the answers he sought. Our staff remained composed, respectful, and polite throughout the interaction, emphasizing the importance of maintaining a professional and respectful dialogue.
  
  Despite our team's best efforts to explain the situation and offer assistance, the customer continued to exhibit disrespectful behavior. He used inappropriate language and expressed a lack of concern for our team's explanations and efforts to assist him. Our staff remained patient and continued to extend their assistance, as they understand that maintaining professionalism and courtesy is paramount.
  
  We value the customer's feedback and are committed to addressing his concerns to the best of our abilities. We believe it is essential to provide a safe and respectful environment for both our customers and our staff, and we regret any discomfort the customer may have experienced during his visit.
  
  If the customer has any further questions or wishes to discuss the matter, we remain at his disposal to provide assistance and resolve the issue to his satisfaction.
  
  Thank you for your understanding and support in resolving this complaint. We look forward to achieving a resolution that aligns with the customer's expectations.

  Customer response

  11/06/2023

   
  Complaint: 20794535
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business response

  11/13/2023

  We acknowledge the consumers decision to reject our response.  However, no specific feedback or details were provided by the consumer explaining their reasons behind their decision to reject our response. Despite furnishing comprehensive details about the store incident, regrettably, we are unable to offer a resolution at this time. 

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was cheated by them as they lied and gave false info to take more money than their advertised price on website by LYING THAT DEALER FEE OF $899 & E-FILING FEE OF $149 ARE NOT INCLUDED IN MSRP and charged separately on top of MSRP.THIS MIGHT BE HAPPENING TO MANY OTHER CUSTOMERS. I went there on 8/11 to see the cars. I liked 'Rogue SV Premium Package' which had $2500 discount on MSRP as per their website listing. I asked for an out of the door price of same and was given a higher price of $35272 by saying 'dealer fee' and 'e-filing fee' are not included in MSRP and must be paid extra. This was a blatant lie and false information as both fees are always included in MSRP for all Nissan dealers including this dealers website. I didnt want to purchase the car same day but then their manager came and offered 0% interest rate for 36 months and out of the door price of $35000 and I bought it because of misleading inflated price they showed earlier and manipulated mind by showing wrong higher numbers. But in reality, this price without any negotiation as per their website advertised price should have been just $34124. This is clear cut case of misleading customers and blatant lies on their face to get more money for the car than they advertised on their website. This fact of dealer fee and filing fee was twisted, lied, and manipulated to pay higher price and didn't honor advertised price on your website and cheated me.Some facts - On 8/11, advertised price on MikeRezi website was $31770 --> ($34270 - $2500 discount advertised on their website). On top of it, only Tax Title Tag (total TTT = $2354) should have been paid. So total amount comes to $34124 only. But with false statement about dealer fee and filing fee, I was given a higher quote as $35272 (31770+899+149+2354) and took $35000 from me. If dealer has any fair practice of doing business, they should refund me $899 + $149 which they took by lying about dealer fee and e-filing fee.

  

  Business response

  10/18/2023

  We appreciate the opportunity to address the concerns raised by ************** in his complaint. At ***************** Nissan, we always strive to ensure clarity and transparency in all our dealings, and I'd like to provide a detailed response to the points mentioned.
  
  1.**Pricing and Financing:** ************** was indeed extended the advertised price for the vehicle in question. However, he chose to opt for our special rate incentive. This choice differed from the standard rate that corresponded with the advertised price. We believe this distinction was clearly communicated.
  
  2.**Discount ******************* his decision to go with the special rate, ************* sought an additional discount on the vehicle. Although we strive to be as accommodating as possible, we were unable to ***** his request on this occasion. Notwithstanding, ************** decided to proceed with the purchase.
  
  3.**Return Policy:** We understand the importance of customer satisfaction.Hence, as an added layer of assurance, we offered ************** the opportunity to return the vehicle should he have any reservations post-purchase. He chose not to exercise this option.
  
  4.**Advertised Price Discrepancy:** ************** later contended that we charged him beyond the advertised price. We'd like to emphasize that our advertisement, inclusive of its disclaimer, lucidly stated that the mentioned price was in conjunction with standard financing, not the special APR. This is a key distinction that appears to have been overlooked.
  
  5.**Price Calculation:** Subsequently, ************** modified the nature of his complaint, suggesting that the dealership added undisclosed fees to the price.This claim is categorically untrue. Furthermore, the arithmetic discrepancy highlighted by ************** in his refund requestnamely a difference of $876 from our calculationsreiterates a lack of clarity on his part regarding the financials.
  
  In conclusion, we, at ***************** Nissan, always put our customers at the forefront and ensure that all information, especially pertaining to pricing and financing, is conveyed transparently. We regret any misunderstanding that might have occurred in this case but remain confident that we acted with integrity and clarity throughout our interactions with ***************
  
  Thank you for allowing us the opportunity to address this matter. We remain at your disposal for any further information or clarification you might need.

  Customer response

  10/24/2023

  Complaint: 20740166
  
  I am rejecting this response because: below response is FACTUALLY WRONG.
  
  1. I did send multiple emails with this concern to Salesperson on 9/13, Loyalty Manager & Internet Sales Manager on 9/20 but there was no response to any of these email.
  2. I received one call on 9/23 and was told very rudely that they can not do anything about it.
  
  I was never given any option of return the car as they have mentioned in below response, this is a blatant LIE. Please share any detail of how this option was given to me? Any email, message or call details? I would have returned it right away if I was given this option.
  
  Also, what is referred as special rate financing by them was actually their advertised standard rate of 0% interest rate for 36 months and that's what was given to me. Also, I was told that this rate was offered by NMAC to all the NISSAN dealers and was not something exclusively offered by this dealer only.
  
  Below is my response inline for each points-->>>
  
  1. **Pricing and Financing:** ************** was indeed extended the advertised price for the vehicle in question. However, he chose to opt for our special rate incentive. This choice differed from the standard rate that corresponded with the advertised price. We believe this distinction was clearly communicated. -->>> This is wrong info, as your website had advertised standard rate of 0% interest rate for 36 months on that day and thats what was given to me. I was also was told that this rate was offered by NMAC to all the NISSAN dealers and was not something offered by this dealer only. So this justification is TOTALLY WRONG. It was not communicated at all what is given as reply.
  
  2. **Discount ******************* his decision to go with the special rate, ************** sought an additional discount on the vehicle. Although we strive to be as accommodating as possible, we were unable to ***** his request on this occasion. Notwithstanding, ************** decided to proceed with the purchase. -->>> In simple math, if website advertised price is $31770 --> ($34270 - $2500 discount advertised on their website) and tax title tag of $2354 which comes to $34124. So BY WHICH LOGIC $35000 IS BETTER DEAL THAN $34124???
  
  3. **Return Policy:** We understand the importance of customer satisfaction. Hence, as an added layer of assurance, we offered ************** the opportunity to return the vehicle should he have any reservations post-purchase. He chose not to exercise this option. -->>> I was never given any option of return the car as they have mentioned in below response, this is a blatant LIE. Please share any detail of how this option was given? Any email, message or call details? 
  
  4. **Advertised Price Discrepancy:** ************** later contended that we charged him beyond the advertised price. We'd like to emphasize that our advertisement, inclusive of its disclaimer, lucidly stated that the mentioned price was in conjunction with standard financing, not the special APR. This is a key distinction that appears to have been overlooked. -->>> This is wrong info, as on that day your website had advertised Standard rate of 0% interest rate for 36 months and thats what was given to me. I was also told that this rate was offered by NMAC to all the NISSAN dealers and was not something offered by this dealer only. So this justification is TOTALLY WRONG.
  
  5. **Price Calculation:** Subsequently, ************** modified the nature of his complaint, suggesting that the dealership added undisclosed fees to the price. This claim is categorically untrue. Furthermore, the arithmetic discrepancy highlighted by ************** in his refund requestnamely a difference of $876 from our calculationsreiterates a lack of clarity on his part regarding the financials. -->>>  In simple math, if website advertised price is $31770 --> ($34270 - $2500 discount advertised on their website) and tax title tag of $2354 which comes to $34124. So BY WHICH LOGIC / MATH $35000 IS BETTER DEAL THAN $34124???
  
  In conclusion, I TOTALLY REJECT their response with all inline details and I stand by my complaint that at ***************** Nissan, I was LIED about Dealer Fee and EFiling FEE to manipulate price and give higer number and was not transparent at all.
  
  This has been a common issue from this dealer as I read in complaints from some other customers also.
  
  I PAID THE ***** OF MY BLIND TRUST ON THEM AND WILL NEVER RETURN THERE TO DO ANY FUTURE BUSINESS WITH SUCH PRACTICE.
  
  Sincerely,
  *******************************

  

  Business response

  11/03/2023

  We sincerely value our customers and regret that ************** is unsatisfied with his experience at ***************** Nissan. We assure you that our intention was never to mislead or deceive any customer. As explicitly mentioned on our website, our advertised prices align with Nissan's standard financing rate. ************** opted for a different financing rate, which comes with its own set of terms.
  
  During his visit, he was provided with an opportunity to return the vehicle, but his preference leaned towards additional discounts. We would like to clarify that the discussions that transpired in the dealership were verbal, hence there is no written documentation to support those interactions.
  
  It's essential to point out that our disclaimer, which we've attached for your review, clearly states the conditions regarding our internet pricing and the inability to combine special APRs and incentives. While we respect every customer's right to their interpretation, the terms in our disclaimer are clear and transparent.
  
  We at ***************** Nissan operate with the utmost integrity and always strive for customer satisfaction. We stand by our policies and hope for a fair resolution in this matter.

  Customer response

  11/07/2023

  Complaint: 20740166
  
  I am rejecting this response because: response is full of false information.
  
  1. I want to ask during which visit I was given option to return the car? This is a blatant lie as I have not visited dealership after 5th September when I went there to show very low miles per gallon fuel economy issue on car. No other discussion happened on that visit. If I was given option to return the car, I would have been more than happy to accept that. Dealership is cooking false story now to hide their lie.
  
  2. I have sent multiple emails on 9/13, 9/20 to salesperson, Loyalty Manager, Internet Sales Manager etc. but there was no response to those emails. I just received a call on 9/23 and was told very rudely that they cannot do anything about it. There was no other discussion or option given on this call.
  
  3. Disclaimer attached by dealership also clearly states that all price includes dealership fee of $899 and e-filing fee of $149. But during price discussion, I was falsely told that price doesn't include these 2 fees and has to be added extra. Both are in contradiction. 
  
  Also, when I bought car, dealer's website had several Financing options from 36 months to 72 months on advertising and was offering 0% for 36 months along with the discount price showed on their website itself. I was offered same 0% for 36-month financing as advertised, this was not any special financing offered to me as mentioned by dealership in response. 
  
  I have attached screenshots from their today's website also highlighting their disclaimer that all prices includes both fees.
  
  I went through few more reviews on BBB and see that dealer charges these 2 fees separately by lying. Attached one such review for reference.
  
  Sincerely,
  *******************************

  Customer response

  11/08/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************************

  

  Business response

  11/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************** Nissan

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 9/21/23 my car was towed here mistakenly as the repair shop is located right behind it. I have a claim for this repair and have already had it diagnosed, I never authorized for them to work on my car. They called and lied to my husband as if he was in the right place and had him sign for work they weren't authorized to do. Now they are upset because State farm refused to take their estimate and They held my car hostage and refused to release it until I paid them $219 for a diagnostic fee I didn't need only to get the receipt and it has no diagnostic just charged me to charge my battery? They knew it was towed there in error as the addresses don't match. ****** and **** did not want to take responsibility for this, and I would like to resolve this issue as I feel like this was a set up and they are getting over on customers. I have the receipt that they stated they were charging me this for as well. (won't allow document to upload,)

  

  Business response

  10/04/2023

  Thank you for facilitating this case. We appreciate the opportunity to present our side of the matter involving ********************* and her vehicle.
  
  In our records, upon the vehicle being towed to ***************** Nissan, no documentation or explicit instruction that it should be forwarded to Nalley Collision was received. Furthermore, a physical inspection of the vehicle did not reveal any apparent body damage that would typically necessitate body shop services. Upon recognizing the need for clarity on the required services, our service advisor, ******, initiated contact with ********************' husband. He was invited to visit our dealership and, during the visit, it was explicitly communicated that our facility does not operate as a body shop. Nonetheless, ******************** authorized a diagnostic service for the vehicle, affirming his understanding by signing a repair order that detailed the associated costs. Upon completion of the diagnostic, we communicated to ********************* that the balance was due, which is standard practice given that her husband had authorized the work and was fully informed of the charges. We remain transparent in our operations and have attached documentation that validates our actions and communications throughout this service provision. We are committed to ensuring customer satisfaction and are open to further discussions to resolve this matter amicably.
  
  Thank you for considering our perspective.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When i originally looked at the vehicle in question (2022 ***** Silverado 2500HD 6.6 Duramax). I love my truck. Im not looking for a buy back or having buyers remorse. I am just seeking that the dealership make it right by me as i feel like i have been part of a deceptive and dishonest practice. The price was about $59.999. It was advertised as fully serviced and no hidden fees. Once i asked for an Out the Door Price This price easily shot up to the original offer of 67 if im not mistaken. I was able to talk them down to 64,***. This price included an inspection fee for nearly a thousand dollars. Which i thought was a lot, however, i wouldve not minded given that i supposed the maintenance was done to the vehicle (as was advertised). I was back and forth with the dealership on pricing for about a week or two. The truck being unsold they dropped the sticker price to 57,***. Once i reached out to the dealership to get an updated out the door price i expected to get a lower number as the sticker price just dropped 2 thousand dollars. They sent me a breakdown of the outdoor price with the new 57k price tag just to find out the out the door price somehow INCREASED. They added more fees to it with the excuse we tried to earn your business so we waived fee but at this price we cant afford to waive the fees. I saw this as ************* and just a way they wanted to make even more money off of me. I was charged an additional ***** for cash fee since i did not finance with this dealership. I didnt agree with it because it wasnt advertised as suc, therfore, it was a hidden fee. Regardless I bought the truck. After owning it for less than two weeks i discovered that it was not serviced at all. The dealership just did an oil change as far as maintenance goes (which they used the wrong oil) and called it a day. I had to replace BASIC maintenance items for this particular vehicle as per the owners manual. I spent an additional $900 on maintenance.

  

  Business response

  10/12/2023

  At ***************** Nissan, we prioritize the resolution of customer concerns and complaints with utmost dedication.  Our team is currently engaged in active collaboration with ********************** to address and resolve the raised complaint.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 22 pre certified Nissan ****** from ***************** Nissan and the car dealership sold the car without having the physical title to the car. I called the car dealership and was transferred by ******** to the account manager who stated the owner was i. Communication with the previous owner trying to obtain the title. In informed net the tag was expired and they cant physical sell me a car thats been over thirty days and they still havent obtained a title.

  

  Business response

  09/08/2023

  At ***************** Nissan, our commitment to our customers remains paramount. When **************** contacted us, expressing concerns about the impending expiration of her temporary tag, we understood the urgency of her situation. Due to regulatory constraints, we informed her that extensions on temporary tags are granted by the local DMV, not by individual dealerships like ours. This is a standard procedure, intended to maintain transparency and compliance.
  
  The reason behind the delay was rooted in missing signatures from the vehicles previous owner an unforeseen hiccup that occasionally arises in our line of work.  Recognizing the inconvenience this posed, our team acted diligently and with a heightened sense of urgency.
  
  We liaised with the prior vehicle owner, secured the necessary signatures, processed the title through the relevant state channels,and were successful in procuring the permanent tag for ******************** vehicle.This swift resolution is a testament to our dealership's dedication to ensuring customer satisfaction, even in the face of unexpected challenges.
  
  While we deeply regret the delay and any inconvenience it might have caused ****************, we're grateful for her patience and understanding throughout the process. We continually strive to learn from each experience,aiming to offer an even smoother and more seamless service in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩