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ComplaintsforHCR ManorCare
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Complaint Details
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Initial Complaint
12/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This place is the absolute worst and should be investigated by the ****************. I visit the nursing home (*****************, ************************************************** 30312)every single day. My mom is on a feeding tub and I walked in one night and the feeding tub had been disconnected and the machine was completely off. The nurse came in and told me that it was OK and that it had only been off for 45 minutes. Really??? My mom also complained of feeling something wet as though it was continuously running. Someone had not clamped the feeding tube properly and the pureed food was leaking and running all over my mom. There was also an incident where they have come in being extremely rude. I advised the *** not to speak to my mom like that and she continued to tell me and my mom that she "need" to swing her legs around, get into the bed so that she can be cleaned. As I am trying to tell the lady that my mom can't swing her legs around by herself and the she needs help, the *** would not listen and keep saying the same thing over and over again. I asked her to leave and the *** told me that she gets off of work at 11 and she'll meet me in the parking lot and mind you the supervisor was standing right there and didn't say anything. I called the Director of Nursing and he wanted to blame me for the *** being rude. Absolutely unacceptable. This is not the first time this has happened and I can not even imaging what happens to those with no loved ones visiting them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.