Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24, 2024, I received a promotion from PrizePicks which encouraged me to deposit $1,000 with the promise of an additional $100. Following this promotion, I deposited $1,000 into my PrizePicks account and received the $100 bonus as advertised.However, when I attempted to place the promotional bet, I was only allowed to bet $25. This restriction prevented me from betting the full $1,000 as I intended. Consequently, I decided to withdraw my money, only to be informed by PrizePicks that I must bet the full $1,000 at least once before I could withdraw any funds. This requirement was not clearly communicated beforehand and constitutes false advertisement since I was never able to place a $1,000 bet due to the imposed betting limit of $25. Essentially, this practice is misleading and seems designed to prevent me from accessing my own money.Furthermore, when I attempted to close my account, ********************** refused to allow me to withdraw my funds and instead offered an option to forfeit my money if I wanted to proceed with closing my account. This is unacceptable and amounts to PrizePicks essentially stealing my money.I am requesting that PrizePicks be investigated for these deceptive practices and that I be allowed to withdraw the full amount of my deposit without further restrictions or requirements.Thank you for your time and assistance in resolving this matter.

  Business Response

  Date: 12/03/2024

  Hello William 
  
  PrizePicks reserves the right to set limits for all players at their sole discretion. ???We do not discuss the specific reasoning for these limits, which can vary by league, sport, stat type, time of day, prominence of game, and more.
   
  PrizePicks has a 1X playthrough requirement, which means you need to play through all deposited funds once before withdrawing them. For example, if you deposit $25, you must submit and play through $25 worth of lineups before you can withdraw. Lineups must be submitted using Credit Funds, not Promo Funds, in order to count toward your playthrough requirement. This playthrough requirement is stated directly in our help center. 
  
  You have since played through your deposited funds and were able to withdraw successfully. 
  

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting on NOV 10th 2024 I had tried to withdraw money off the prize picks app and subsequent days after that all the way up until Nov 12 2024. All of these days my money request would show withdrawal approved and then hours later it would say withdraw rejected and refunded to the prize picks account. In the morning if Nov 12 2024 I had 80$ in my account and tried to withdrawal it. Once again it was rejected. While trying to remove the 80 I accidentally added 80$. They require you to play through all money deposited which I dont not see anywhere until reaching out to customer service. However when initially trying to wihtdrawl funds prior to accidentally loading the 80$ I had no amount needed to play through. After accidentally adding the other 80$ I then had to play through 50 of 180$ to remove 110. I had a screen shot of me trying to remove 80$ from the account prior to accidentally loading the 80$ to the account. It also show all the days prior I was attempting to remove funds from my account and it was being rejected and returned to the prize picks account essentially holding my money hostage. I did end up just playing through 50$ of the 180 that was in my account so I could try to remove what was left.

  Business Response

  Date: 11/13/2024

  Hello Daniel 
  
  I'm seeing that you have already withdrawn all the funds in your account on November 12th. 
  
  You also withdrew successfully on November 11th. 
  
  Your other withdrawal request failed on Nov 11th because you already had a successful withdrawal within the last 24 hours. I'll provide that rule below. 
  
  Only one successful withdrawal is permitted during a 24-hour time frame. If your withdrawal request is processed at 2:00pm, you will not be able to make another request until 2:01pm the following day.
  
  We also have a play through requirement before you are eligible to withdraw. You did not meet this requirement which is why you had a few withdrawal fail on November 10th. 
  
  PrizePicks has a 1X playthrough requirement, which means you need to play through all deposited funds once before withdrawing them. For example, if you deposit $25, you must submit and play through $25 worth of lineups before you can withdraw. Lineups must be submitted using Credit Funds, not Promo Funds, in order to count toward your playthrough requirement.
  
  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22545874
  
  I am rejecting this response because: at the time I tried to withdraw the funds it had indeed been 24hours. The withdrawal failed and I tried to re withdrawal the money. Also when I tried to withdrawal I had a 30$ pay through which I did. Then when I was trying to see why it wouldnt give my money back accidentally loaded 80 more dollars. You can clearly see I was trying to withdrawal 80$ right before I added it as well as subsequent days before trying to withdrawal my money. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/13/2024

  ******,
  
  Your withdrawal attempts on November 10th failed because you did not meet the playthrough requirement. Let me try to break this down for you. You deposited $100 and placed $40 worth of lineups. You then attempted to withdraw but you did not meet our playthrough requirement at that point. You would have to play through your deposited funds to be eligible to withdraw. This is clearly laid out in our help center "PrizePicks has a 1X playthrough requirement, which means you need to play through all deposited funds once before withdrawing them. For example, if you deposit $25, you must submit and play through $25 worth of lineups before you can withdraw. Lineups must be submitted using Credit Funds, not Promo Funds, in order to count toward your playthrough requirement."
  
  
  You then withdrew successfully on November 11th at 10:41am EST. Then attempted to withdraw again at 11:32pm EST on the same day of November 11th. That is in fact within 24 hours of your previous withdrawal which is why that request failed. Here is the rule directly from our help center "Only one successful withdrawal is permitted during a 24-hour time frame. If your withdrawal request is processed at 2:00pm, you will not be able to make another request until 2:01pm the following day."
  
  You can view this attached screenshots of our help center which clearly outlines these rules, ******. I am also not too why this response was rejected as you have withdrawn all the funds in your account. Thank you!
  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22545874
  
  I am rejecting this response because: if you look at the screen shots I have provided what you are saying is incorrect. On 11-10-24 I added 100$ to my account. Then after winning on 11-10-24 I tried to withdraw 60$ and it was denied, on 11-10-24 my 70$ withdraw request was denied, on 11-11-24 there was a 100$ withdraw request denied at 02:45 am, on 11-11-24 there was a 100 withdraw request for 100$ granted to my account at 10:41am. At this point I should not have had any play through amount as I had gambled and won over the amount. These times are also outside of the ******************************************************************************************************************************* my money. At this point is wasnt denying it because I had made a withdrawal within 24 hours because it wasnt giving me my money.  Then after winning there bets I had placed I wanted to zero out my last 80$ which was denied. While trying to sort through that I accidentally added 80$. You are saying then since I added 80$ I needed to play through 80$ which is also untrue because after accidentally adding the 80$ it told me I had to play through 50$ of money to make a withdrawal and at the time I had not deposited 50$ I had deposited 80$. So the app and the company screwed me out of money the bets running on my account currently are the 50$ it required me to play through and I withdrew the rest because I will not give this crooked company another dime of my money. So no I do not accept this answer and stop talking to me like I am stupid. I see the rules but I also see my screen shots of your software and the math doesnt add up 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit in which I was deceived into making by being presented with a discounted pick, where it nowhere said how much the maximum wager allowed on the discounted pick was. After depositing $500, I attempted to place the wager and was notified that the maximum wager amount was $25.Feeling deceived, I contacted support and requested a refund of my deposit. They let me know that that was not possible, and the only way to get my money back was to reach out to [my] bank. This is exactly what I did.After getting a response from my bank, this company alleged to my financial institution that they had told me the only way to get a refund was to email the company email address associated with refunds. The customer service representative never gave me such guidance, and only advised me to speak with my bank to retrieve my money. I am now out $500 that this company STOLE from me. Money I never wagered. Money that is forever gone because my account with them has been disabled. Money that they never correctly advised me on how to get refunded.

  Business Response

  Date: 11/12/2024

  Hello -
  
  This is directly from our help center "All deposits are nonrefundable, and are considered final once submitted. Please be extra careful to confirm the deposit amount before you finalize your deposit so you don't accidentally transfer more funds than you had planned."

  You did chargeback that $500 deposit already so your account is deactivated until that is resolved. 
  
  You would have to reach out to our live support within the app to complete that investigation process. Thank you. 

  Customer Answer

  Date: 11/12/2024

  I have completed the instructions provided and reached out to live support. They have notified me that someone will reach out to assist me. Additionally, I have emailed the email address that was provided in my transaction dispute to request a refund. I am not satisfied with the response yet, as I haven't received my money back but will be very responsive to anyone from the company that reaches out to sort out the issue.

  Business Response

  Date: 11/18/2024

  Hello ****** - 
  
  You are notified that these promo limits may vary. "Promo limit varies by member. Cannot be used in Free Lineups or with other discounts or promos."
  
  All deposits are nonrefundable, and are considered final once submitted. Please be extra careful to confirm the deposit amount before you finalize your deposit so you don't accidentally transfer more funds than you had planned. 
  
  No funds were stolen. You charge backed that $500 deposit which is why your account is deactivated now. 
  
  If you wish to maintain membership at PrizePicks you will have to cancel that chargeback and complete our verification process. You can reach out to our live support within the app to complete that process. 
  
   

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created 2 *** slips with 4 props each. They were both for games starting at 10AM PST on Sunday November 3, 2024. At approximately 9:16AM I realized that I had a player on each slip that was a DNP. After going into the lineup menu for both slips, I also realized I didn't have the option to cancel either slip. I went to support in the app hoping to chat with a representative, only to find out that I can't chat and haven't been able to for months now. It seems that I have been banned from using the chat feature when I need help. Which, I always need help because I can never cancel a dnp slip in the app. So my only option was to send an email to support and request that both slips be cancelled, which I did. And of course, got no response until well after the start of the games. So I can't cancel a slip with a dnp in the app, I can't chat with support to have them quickly cancel the slip and when I email support I either get no response (which has happened several times now) or they wait to respond after the game or match has started. Seems to me like you just don't want me to have the ability to cancel slips. This is unreal for a company that is taking people's money daily, to act this way and treat people like this. If you don't want to honor your policy or do right by the consumers using your app then get out the fantasy sports business. That simple. I've attached the email that was sent with the time stamp, proof I couldn't cancel the slips and proof I couldn't chat with support (which has been ongoing for months now). I would like a refund for those 2 slips that I was forced to play even after requesting cancelation. Also tell me why I seem to be banned from chatting with support.

  Business Response

  Date: 11/11/2024

  Hello Jamon - If your lineup has a DNP in it, it will revert down a tier as stated in our help center. 

   

  Only active players count toward a winning lineup. Lineups with a projection marked as a Reboot or Did Not Play (DNP) are still eligible to win, although the payout multiplier will be reduced. This is referred to as a reverted lineup.
  
  For example, if you select a 3-pick power play and one of your projections is marked DNP, your lineup will revert to a 2-pick power play.
  
  A full breakdown of reverted lineups is included below:
  
  4-Pick Power ? 3-Pick Power
  3-Pick Power ? 2-Pick Power
  2-Pick Power ? Refund?
  
  6-Pick Flex ? 5-Pick Flex
  5-Pick Flex ? 4-Pick Flex
  4-Pick Flex ? 3-Pick Flex
  3-Pick Flex ? 2-Pick Power
  
  
  If you wish to cancel a lineup with a DNP and nobody else has started you can cancel that within the app. You can review how to do that below:
  
  **********************************************************;

   

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22514624
  
  I am rejecting this response because:
  

  This is a horrible response and a clear avoidance of the blatant, intentional, and discriminatory acts against me by your company. 

  1. I dont have the capability to chat with support in the app. This is intentional and an obvious violation of your policies, which allow users to chat with support to cancel a DNP slip when it isnt possible in the app and time is of the essence. 

  2. I know how to cancel a slip that has a DNP in the lineup. Your app will not allow me to cancel the slip as demonstrated in the attached screenshots. Again a clear violation of your policies, as users are suppose to have the opportunity to cancel a slip that has a dnp in the lineup and i wasn't afforded this opportunity. 

  3. Since I wasn't afforded this opportunity to cancel these 2 slips and not for a lack of trying, I'm requesting a full refund of both slips that contained a dnp and should have been canceled at my request since it could not be done in the app.

  This time please actually address my concerns. Thank you

  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/11/2024

  Hello Jamon - Thank you for providing those screenshots regarding that. We are not able to cancel a lineup that is already completed. However, we have added the total entry fee amount of $10 to your account. Sorry for all the troubles regarding that. Thank you. 

  Customer Answer

  Date: 11/17/2024

   
  Complaint: 22514624
  
  I am rejecting this response because:

  I thank you for refunding the money but since you intentionally continue to disregard the fact that you won't allow me to chat with support, please know that anytime I have a slip with a dnp I can't cancel in the app, I request support to cancel it and they don't respond in a timely manner, I will be opening a new BBB complaint. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against PrizePicks due to the deactivation of my account and my inability to access my funds. on 11/04/2024 my account was deactivated because of a disputed transaction I accidentally initiated through *******. I have contacted *******, and they confirmed that they would cancel the dispute. I have also submitted a formal request to PrizePicks to resolve this misunderstanding, as there was no fraudulent activity involved in my account. My account has a balance of $1,100 that I am currently unable to access, and I request that any funds owed to me be refunded to my ****** account, which is linked to my PrizePicks account, since I cannot access my last deposited account due to that dispute. Despite my attempts to communicate with PrizePicks regarding this situation, I have not received a satisfactory response. I appreciate your assistance in addressing this matter promptly. I believe it is only fair to have my funds returned to me promptly. I am seeking your assistance in ensuring that PrizePicks takes this matter seriously and issues my refund, as I have complied with all terms of service and engaged in no improper conduct.

  Business Response

  Date: 11/11/2024

  Hello **** -

  Your $1,100 worth of deposits was refunded back to the method you deposited from. This process may take 1-5 for those funds to arrive to that account. We cannot process refunds to a different method than the one deposited from. 

  We have received and reviewed your appeal submission.
  ??
  ?After careful consideration, your appeal for reactivation has been denied. We have found your account in violation of our Terms of Service agreement section 8.2. Disqualification and Cancellation by PrizePicks. The extent of this violation is considered excessive therefore deeming your account ineligible for reactivation.
  ??
  ?Please find the link to our Terms of Service below to answer any further questions. We apologize for any inconvenience, and we wish you the best in your future endeavors.
  ??
  ?Terms of Service: ********************************************

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22514035
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

   

  please I need my funds returned to my ****** account, I am not able to access that payment method anyone due to my account being closed because of the dispute. I saw & read reviews of you guys issuing funds back to ******* 

  Business Response

  Date: 11/11/2024

  Again, We are not able to refund deposits to a different method than what you used to deposit. Sounds like you will need to discuss that with your bank. 

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22514035
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

   

  I kindly read you guys terms & there is no statements that says that you guys dont return funds to payment methods on the account, my ****** is linked to my account & I will not receive my funds if they are returned to my bank. I have read other reviews where you guys stated that youll return funds to customers ****** thats on their account. Please & thank you resolve this issue. Thats all Im asking. I really need my funds. 

• Initial Complaint

  Date:11/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited $100.00 into PrizePicks as a part of a "deposit match" promotion the week of October 27, 2024. The requirement of the promotion was that I was to play through $200 of funds (My $100 and the $100 they gave) before a withdrawal could be done. I played through the entire $200 and was left with $132.50 on Sunday, November 3rd. That night, I submitted a withdrawal and was alerted that the withdrawal was denied early the next morning. Upon attempting to access my account, I could not. After messaging with live support, I was informed that my account was deactivated for activity that goes against *********'s allowed conduct. I was provided no explanation and was given a form to fill out for appeals. I am not sure what good this form will do, as there seems to be an obvious conflict of interest in the appeals process. I simply want my $100 back, as there is no reason for them to seize the funds, especially without explanation. I have no idea what the reason could be for my account termination, and seizure of funds.

  Business Response

  Date: 11/11/2024

  Hello -

   

  we are not seeing any account associated with the email that you provided ********************** However, we do see an account with the email: ************************* that appears to be yours.

  We see that you successfully withdrew your remaining credit balance of $132.50 on November 6th. Please let us know if there is anything else we can assist you with. 

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The mistake has been corrected by PrizePicks.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/29/2024 My Debit card expired , I forced to make deposit with another account . I won $1265 then denied access to withdraw funds for 3 days .

  Business Response

  Date: 11/04/2024

  Hello Jakeith 
  
  In some rare situations, a deposit can be declined AFTER the funds are applied to your PrizePicks account.
  ?
  ?This can happen if you initiate a deposit while you have enough money in your bank account to pay for the transaction, but by the time the transaction processes, your bank balance is too low.
  ?
  ?If this happens, PrizePicks will block you from withdrawing until the issue is resolved.
  
  Your withdrawal request was denied due to the fact that you have 8 declined ACH deposits and we have not received those funds. 
  
  Those 8 declined deposits are as followed:
  $100 - 10/26
  $100 - 10/26
  $500 - 10/26
  $500 - 10/27
  $250 - 10/27 
  $100 - 10/28 
  $500 - 10/28 
  $500 - 10/28 

  That is a total of $2,550 that you owe and will have to be resolved before you are eligible to withdraw. 
  
  You can resolve those declined deposits by reaching out to ******************* or you can reach out to our live support and we can connect you with our aeropay team to resolve that. Thank you.
  

• Initial Complaint

  Date:10/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won money on betting on the sports betting app called Prizepicks. Once I won then attempted to withdraw my winnings, the app would not allow me to. I did a virtual chat/text with a representative. They ask that I try different ways to withdraw but they all failed. I ask to be refunded but they refused. Now I am asked to withdraw while forfeiting winnings

  Business Response

  Date: 11/04/2024

  Hello *******

  Sorry for all the troubles that you are having withdrawing. We have refunded your remaining credit balance of $108 to your last deposit method. You should see those funds arrive within 1-5 business days. Again, sorry for all the trouble that you had with your withdrawals. Thank you. 

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member since October 2021, and have been a loyal patron. Yet, a few weeks ago, I reasonably relied on a customer service's statement that MLBlive entries counted towards a specific promo they were awarding for a free lineup; yet after that lineup settled, I was not awarded the free lineup. I was given misinformation and sidepicks LLC, didn't even have the courtesy to rectify the situation by giving me back my credit which I relied upon their customer service specialist in order to make that play. Fast forward to Tuesday/Wednesday 15th/16th night; I wanted to relitigate it ontop of the questionable payout structure. I did violate the terms and conditions by using, in this instance, what I believe justifiable language. Moreover, I was unmedicated largely during that time for ****. The resolution on their end without even giving me back my funds which i deposited was to block my account and seize all funds. I expressed contrition and apoligies; despite them not apoligizing once for their colleagues misrepresentation which took 10$ out of my checkings. I ask for my account to be reopened or a refund credit, for an amount that is less than in my account.

  Business Response

  Date: 10/30/2024

  Hello Arun 
  
  You have used repeated profanity in chat after multiple warnings. 
  
  Any PrizePicks Member who violates our Code of Conduct or Terms of Service is subject to disciplinary action.
  
  Here is part of our code of conduct policy:
  
  "PrizePicks provides Live Support chat as a service for our Members, but that privilege can be rescinded if a Member behaves inappropriately.
  We do not tolerate any abuse or harmful treatment toward our support representatives, or any other PrizePicks employee. If our chat transcripts indicate that you directed abusive or otherwise threatening language toward our staff, we will permanently remove your live support privileges and terminate your account.
  You will no longer be able to deposit, submit lineups, make future withdrawals or create any new accounts in the future. If you make an attempt to create a new account, that account will be deactivated and funds deposited into the account will be seized."
  
  Our team has reviewed your appeal:
  
  ?After careful consideration, your appeal for reactivation has been denied. We have found your account in violation of our Terms of Service agreement section 8.2. Disqualification and Cancellation by PrizePicks The extent of this violation is considered excessive therefore deeming your account ineligible for reactivation.
  ??
  ?Please find the link to our Terms of Service below to answer any further questions. We apologize for any inconvenience, and we wish you the best in your future endeavors.
  ??
  ?Terms of Service: ********************************************
  
  If BBB would like us to attach your chat logs with your continued profanity we can certainly provide that in our next response.  

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place a parley bet on PrizePicks and one of my picks I discover by reaching out to PrizePicks was a very clear error on PrizePicks part. The pick I chose was supply to play on 10/14/2024 when I checked my pick the line hadnt played I reached out and was informed that the pick I chose was going to play two days later. I requested that my pick be rebooted or dnped or I be refunded due to PrizePicks error and per their rules any picks that are very clearly a board error will be cancelled, rebooted or dnped and now they are refusing to do what their rules state which also their rules state if a player does not play within 24 hours of the date and time stated that the player would be rebooted and they are still refusing to make this error right. I would like a refund on my picks or to have the one incorrect line to be remove from my slip

  Business Response

  Date: 10/22/2024

  Hello Larissa 
  
  You seem to be confused about the time that was listed on the ***** ****** taco projection. That time listed was when that projection was removed from the board on Tuesday, October 15th. This has always been the way discounted projections or tacos are. The *** does not play games Tuesday's. If you are not satisfied with the discounted projections you are not required to use them. Thank you.