Business ProfileforKore Beauty Co.

Koreo Beauty took over a month to send my products that I still haven't received. When it arrived it was not what ordered. I want a refund. i placed this order 11/28/2022! label printed 12/01/2020. A few days went by, no movement. I contacted them via email MULTIPLE TIMES, no response. Contacted via instagram, no response over a week period. i commented on a few pictures so everyone could see out of frustration and they wrote me IMMEDIATELY. they saw my messages and this woman told me they were just opening back up from Covid. THERE WAS NO POSTS SHOWING THEY WERE CLOSED. on the website they have absolutely no processing time or shipping time and i mentioned that too but she gave me the run around and said it shipped and needed to update but that was a LIE. i wrote her on instagram again because thats where she was responding and she kept telling me to let it update. Finally after almost a month she told me she was gonna have them send me the package and send me some extra for the wait. okay, fine. I received a email on jan 3rd statu g package was delivered in mailbox. I get home to a small package with 2 small glues and some broken clips. I purchased a LARGE glue, small glue, and lace tint (6 bottles). I reached out with my frustration AGAIN and the response i get is o it couldnt all fit in one bag so we created a new tracking number. i asked for tracking she said it it was a new tracking but they couldn't send it to me because i didnt have a email on file... how?? When i just received the email stating the package had been delivered... And mifht i add the shipping label that was on the "extra" stuff they sent had the original date the label was created of 11/30/22. SHE LIED . i want my money back . i just simply want my money back and for them to work on their customer service skills and packaging the correct orders . im beyond frustrated w/ this unprofessional company & no longer wish to do business with them. give me my money back . Today is 1/4/23.