Business ProfileforSpinABooth, LLC

I purchased the 360 automatic photo booth from Spinabooth in March 2022 order #****. The machine was never delivered to me as it was supposed to be but left at warehouse about 30 minutes away from and I ended up renting a a truck and picking it up myself. Within 3 months of purchasing what was supposed to be a new warrantied machine it stopped working ( the automatic arm stopped spinning). At this point I have yet to use this machine for business as I am still learning how to use it and all of the software that is needed. I contact Spinabooth and set up a zoom call with a "tech" who has me set the machine up live with him on the phone and show him that it's not working. He goes on to have me trouble shoot a few things which do not fix the problem and states it's probable the motor in that model it's been going up ALOT!!!! I'm shocked first of all because it's supposed to be new and I have put it together and did a trial run at home maybe 3-4 times. He then tells me he will ship ME the part to install and it should work. Another surprise, I ask is it under warranty and his reply is yes but all that means is we send you the little white box to replace, but it's easy and you can make an appointment and we can do it over Zoom!! Well I am shipped a total of 3 little boxes, and zoom install them and this New $4000 machine is still not working. So at this point I tell them to either pick it up and fix it or refund my money!!! They decline to do either as they have already received their full payment from ****** a third party banker (who is absolutely no help in this matter). They tell me if I pay for round trip shipping they will repair it and send the machine back. Well it was shipped back to them Dec 12 ******************************************************************* so I stop payments to Klarna who is now threatening me with collection for an item that I do not have and have been in communication with them for 6 months about this issue.