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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transactions : 11/30/2023 I reached out to this company for someone to assist changing a flat tire. I was quoted $120, which turned out to be $143 and some change when I finally received the invoice. Not a big deal. My service technician was due to arrive about an hour after the work order was processed. At 3pm (the time the service technician is supposed to be arriving), I received another call from this business stating that they needed an additional $30 for travel. It is now 3:40pm and I have yet to see a technician arrive. Upon executing the original work order, I was advised if I am 15 minutes late, the business can charge me 50-100% of the total cost for the tire change. I think its fraudulent and wrong for this business to call me at the time my service should be starting for additional funds. I also find it wrong they hold their customers to such a strong late policy, but they cant hold up their end as a reputable and honestly business.
Business response
12/01/2023
Good morning. This complaint appears to be directed towards one of RoadSync's customers, Roadway Rescuers. RoadSync is simply the platform/app that processes the credit card transactions. This complaint is coming from our customers customer.
We have reached out to Roadway Rescuers to advise them of this complaint and suggested they in turn reach out to this customer to work on a solution.
********************** is not responsible for the dissatisfaction of service towards Roadway Rescuers. Please advise that this customer should work with Roadway Rescuers.
Thanks in advance.
************** - Director of Customer Support ************************
Initial Complaint
09/04/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Our Company M2 start using roadsync as a merchant provider. August 11 they have blocked my access to the portal we were using. Since 08/11/2022 I have no communication with them no one is picking up my phone calls nor returning my emails. They never deposit my last batch around ***** thousand dollars.Business response
10/13/2022
RoadSync takes the security of our business and accounts very seriously. There were some initial internal red flags that triggered our security protocols which did in fact block access to his account while **************** did their due diligence in researching the payments in question. As of today, 10/13/22 we have released all funds back to the customer, which can take up to 5-7 business days.
Thank you,
************** - Director of Customer Support
Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will need email confirmation or written letter mail to me which transactions are refunded to the costumers.
Sincerely,
*******************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.