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ComplaintsforBeautymaster
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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
While shopping in the wig department at the ************* beauty supply store on ****************** in *******, *******, around 10:10am on 9/16/22, I noticed an silver metal object protruding from the tire of my child's stroller.The tire started to deflate, causing the stroller, with my child inside, to malfunction. After further examination, the object was identified as one of the business's sharp wig pins, that was left on the floor. After explaining and showing the wig assistant and 2 female managers the damage, I was given the general manager's (******* or *****) phone number to get a resolution. After calling and explaining the situation to him, he was VERY RUDE and nonchalant and informed me that he was NOT going to assist me in any way, no replacement or repair of the tire and/or stroller. I expressed my disappointment, awe of his response, and lack of accountability to assist me in repairing or replacing my property that was caused by negligence of his place of business. He could care less and the call ended. I completed an incident report in store and filed a report with the local police.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.