Business ProfileforArrow Exterminators, Inc.

I have been a customer of ********************** for a few years now. On Friday, April 19, 2024 I was scheduled to have my quarterly pest control done. I was home, waiting for them to arrive so I could let them in to treat my house. No one ever came, but I was surprised to see an invoice purporting to be for pest control treatment for that day at my home (specifying that I was not there) was emailed to me during the my service appointment window. I called to ask about this (speaking with *********************), and I was told someone would call me back that day. No one ever called me back. I emailed *** about it the following Monday, explaining the situation and stating that I would not be paying the fraudulent invoice. No one responded. I was sent a survey to fill out about my recent experience, which I did. On May 2, someone else (*************************, ********************* Manger) emailed me from Arrowhead in response to my survey, asking me to provide more information about the situation. I replied on May 11, explaining the situation in detail. No one ever responded. Today I came home to find I am now being mailed the invoice I was previously emailed. This invoice is fraudulent, plain and simple, and they cannot ignore this issue and continue to try and bill me for services that were not rendered. There are times in the past when I couldn't be home to let them in and I trusted their word that the outside of my house was treated for pests--now I do not know whether I was lied to then as well or who else they are preying on.