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Find a Location

Diamond Pet Convey has 1 locations, listed below.

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    Business ProfileforDiamond Pet Convey

    Pet Transport

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1870 the Exchange SE STE 200, Atlanta, GA 30339-2021
    BBB File Opened:
    3/18/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On 8/5/2021 I was in process of searching for a dog online. I was in contact with someone on *********** She was advertising that she needed her mini goldendoodle puppies rehomed, as her and her husband could no longer care for the dog. I sent a text message to her phone number that was attached to the advertisement. She asked for my email address to send me more details. We emailed back and forth with her over the course of 24 hours where we learned about each other. She told me all about the dog, and asked about my address, my profession, and my phone number. She asked if I could drive to ******* to pick up the puppy or she could arrange through a reliable pet transportation company to have the dog delivered to me. I agreed to receive the dog through the reliable transportation company.She introduced me the pet convey company called Diamond Pet Convey located in ******* **. After emailing the scam shipping company, I was told that the total amount for the dogs transportation would be equal to $450 only payable by zelle. And that the dog would arrive to my address within 48 hours.On 8/6/2021 I paid the fee via zelle, per their request, and got a confirmation email that I would receive a flight itinerary for the dog within the hour. A half an hour later, I got an email labeled as "URGENT" that the crate they had the dog in had not been approved by the airports security regulations. And in order to stick to the delivery schedule, I would need to purchase or rent specific type of crate. The email stated that the crate fee was 100% refundable upon the delivery of the dog. I was skeptical, so I called and spoke with someone at the Diamon Pet Convey for clarification. And the so-called customer service representative person was a young male. Since the number was a Georgian area code and the website looked legitimate, I trusted them. I asked what would happen if I didn't pay for the crate, where the dog would go now? He responded that the dog is on hold in the

    Customer Reviews

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