ComplaintsforDiamond Pet Convey
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Complaint Details
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Initial Complaint
01/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 8/5/2021 I was in process of searching for a dog online. I was in contact with someone on *********** She was advertising that she needed her mini goldendoodle puppies rehomed, as her and her husband could no longer care for the dog. I sent a text message to her phone number that was attached to the advertisement. She asked for my email address to send me more details. We emailed back and forth with her over the course of 24 hours where we learned about each other. She told me all about the dog, and asked about my address, my profession, and my phone number. She asked if I could drive to ******* to pick up the puppy or she could arrange through a reliable pet transportation company to have the dog delivered to me. I agreed to receive the dog through the reliable transportation company.She introduced me the pet convey company called Diamond Pet Convey located in ******* **. After emailing the scam shipping company, I was told that the total amount for the dogs transportation would be equal to $450 only payable by zelle. And that the dog would arrive to my address within 48 hours.On 8/6/2021 I paid the fee via zelle, per their request, and got a confirmation email that I would receive a flight itinerary for the dog within the hour. A half an hour later, I got an email labeled as "URGENT" that the crate they had the dog in had not been approved by the airports security regulations. And in order to stick to the delivery schedule, I would need to purchase or rent specific type of crate. The email stated that the crate fee was 100% refundable upon the delivery of the dog. I was skeptical, so I called and spoke with someone at the Diamon Pet Convey for clarification. And the so-called customer service representative person was a young male. Since the number was a Georgian area code and the website looked legitimate, I trusted them. I asked what would happen if I didn't pay for the crate, where the dog would go now? He responded that the dog is on hold in the
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.