Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Around the middle of June I went to zoskinhealth.com to purchase and try for the first time a face product by the name of 'Pigment Control'. The website directs the consumer to a retailer. I purchased the product from Atlanta Face and Body. The product arrived, I applied it according to the instructions, day and night. At first I experienced irritation, but the irritation went away after some time the same day. I used for 4 consecutive days and decided to stop because my skin was turning yellow. As if I was applying turmeric. This yellow color is not at all the result I wish to achieve. I called ZO Skin Health and spoke to ***** about getting a refund. He said that the company stands by their product and that the retailer where I purchased it, would process the refund. When I spoke to the Atlanta retailer, the representative said that I need another product and both products together will help me achieve the result and that this disclaimer is listed in their website for consumers to see. I dont want to continue using a product that turns my skin yellow whether alone or in combination with a 2nd product. I would like to have a refund of $64 to the credit card used by Atlanta retailer. They can turn to ZO Skin Health and be made whole by the manufacturer as ***** from ZO explained. The product is on its way back to the retailer. I look forward to a fast resolution. I attached a purchase receipt.Business response
07/17/2023
******************,
Calling the office to follow up on your request would've been sufficient enough to receive your refund. Your refund was processed today and will reflect your account in 3-5 business days. As a cosmetic practice, I highly suggest that you do not try and purchase clinical skincare products online and without directions from a provider. Best of luck to you and your skin concerns.
Customer response
07/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3200 Cobb Galleria Pkwy STE 205
Atlanta, GA 30339-5919
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.