Business ProfileforVolato Inc

Fractional owner experience with Volato jet in the last 12 months of ownership. TERRIBLE. - Disorganized bills / flat out wrong at times. We had a bill that was $1. Called and billing said oh that was supposed to be $1,000. - Cant explain fees from airport. When we called the actual airport, they said that wasnt correct. - Didnt receive bills and items for nearly 120 days while requesting multiple times to send to particular email address. - Concierge forgot our booking and messed up our family trip in December 2023. - Separate item. Concierge messed up post reservation car reservation. We requested ground transportation, they booked a rental car. - Sold on 6 seat airplane by sales folks but the sole time I needed 6 seats, it wasnt available. We are owner of a 6 seat and never told us a 5 seat was available and wed be forced in to it. - Willing to take money and service was high but when trouble, they took 3 weeks to answer question requiring follow up. - Offered to drive extra with family to their airplane so pilots wouldnt have to repo from SGJ to JAX. Asked if there were any different fees coming back to SGJ instead of SGJ and was told no. Was charged $500+ in fees we wouldnt have been charged at our usual airport even though we requested prior and felt we were doing favor to volato by removing a repo, and flying out of base. - After messups, customer experience manager offered a half credit hour on bill. Didnt actually receive. - Article/PR from owner is quoted Volato charges wheels up to wheels down, no taxi. 1000% incorrect and false.