ComplaintsforDirect Promo LLC

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  this occurred on 2/25/23 I called the main # of Direct TV, **************, number given on monthly bill to pay my monthly bill for my television services- Acct. # ******************* service was down - pd bill with representative ( was given a $14 loyalty discount that I did not ask for) original charge was $164.22-pd $150- given conf. # ***********- also given phone # of ************** to call if I had any problems or concerns. i paid over phone with my checking acct.-bank recreated a check for this amount. That check # was #**** dated 2-25-23. When direct Tv sent me a notice stating this was never paid i called them. They stated that this was never received and that the confirmation number given did not match their numbers given out. I went to my bank to get a copy of the recreated check. it was made out to Direct Promo Services LLC. The back of the check was stamped with " For Deposit only- ******* Direct Promo Services LLC Account number **********. ********************** TV and I had SEVERAL calls back and forth and they had me fax, scan, email and mail copies of the check and notes of this occurence. They kept saying they would look into it and get back with me but never did. I continued to pay each month after this the amount for each month that was due but finally they suspended my service stating that this amount was never paid. I have an ongoing fraud case at the bank now and had to get a new checking account due to whomever this is having my banking information. Of course i tried calling this phone number given to me but it does not go thru and the bank said this company deposited this amount in an account in Georgia. I do not know how this could happen when I called the Direct phone number from my bill ( which I always do) to pay this and only this one time this has occurred. Its also odd that I was paying my Direct TV bill and the check went to Direct Promo services??? it sounded like to me that it was a promotion service used by Direct TV but they say no.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩