ComplaintsforCarroll Organization, LLC

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/04/2024 my boyfriend *************** car was towed from Arium citrus run a complex. ****** had came him from work at 530am and at the time all of the parking was unavailable, except for the handicap spot. I woke up at 6:30 AM to take our children to school at around 7 AM. ****** s vehicle was still there with no sticker or anything indicating his vehicle was going to be towed if it was not moved. Around 12:30 PM I had noticed that his vehicle was gone. He Immediately called our office of the complex to ask what it happened to his car. ****** had spoke to someone in the office and they basically told him that they dont care that he shouldve parked in a different spot or walk around the building to find a parking spot. His vehicle was towed somewhere on ***** Road costing over $180 and almost causing him not to be able to pick up our children as I am at work for the night. This is unacceptable. We were never informed that his vehicle was going to be towed. The fact that this apartment complex did not care if he was unable to get to our children or not is also unacceptable. I understand that he parked in a spot that he should not have been parked in for a few hours but it completely tow somebodys vehicle is unacceptable without warning. I do also have pictures that I have taken of this complex at night of people randomly parking in the grass and all over the complex because there is no parking I have even called the office myself to ask where would you like us to park because theres no available spots and I have yet to get an answer. ****** was just trying to do the right thing and not park in the middle of the road or on the grass but apparently that was not the right thing to do. I do believe this complex is responsible for the refund of the $180 that it cost us to get our vehicle back. I would also like an apology for not giving a c*** if somebody was able to get to their children or not.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently became a tenant at ARIUM ****** in Morrisville on 03/23/204. Upon move in, neither the thermostat nor the dryer was working amongst other items. Please be advised that our unit is extremely cold in the morning and at night, as we do not have the ability to adjust the temperature. We have been using our oven to heat the unit. We notified ******* in the leasing office and was told we could not be given an eta of when these items can be fixed. She was not pleasant and spoke in a condescending tone and no sense or urgency. At minimum we thought wed at least receive an apology for the inconvenience. This is very alarming/concerning being new tenants. How is a unit rented out with broken appliances? Also, it was a bit disheartening and misleading to have been shown a unit that has a fireplace and be assured that the unit we have would have one as well, to receive unit that in-fact does not have a fireplace. We were told we would receive photos of the unit prior to us moving in all of which never occurred. On top of broken appliances we were falsely advertised. I have yet to receive any information on when these issues can be rectified.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We are renting an apartment under this management. The complex name is Arium *****************. From the very first day weve had issues with this complex. They are completely infested with roaches, they lied and told us they would do a deep fumigation and did not, our refrigerator did not work and all our food spoiled, we were told we would reimbursed for the food and have not after almost 2 months. Our dryer did not work, the wood on our patio was rotting. They repeatedly told us the apartment was as inspected before we moved in which is obviously a lie. Now they are trying to charge us a $150 late fee for rent. Our rent is due on the 1st, we have a grace ****** of up to the 3rd of the month at midnight. We paid the rent on the 3rd at 11:35am and received confirmation that our payment was being processed along with a reference number. On the 4th we had a letter on our door stating that the rent had not been paid and we are now being charged a late fee of $150. We spoke with the property manager and they basically told us the reference number and the confirmation of the payment being processed did not mean anything and that we would still need to pay the late fee. This is completely unacceptable, we have tried to correct this issue with the property manager but was very rudely hung up on. We understand there may have been an issue on either end with the payment not being successful, so we explained to them that we can try to reprocess the payment again on our end but will not be paying the late fee. They are refusing to assist with this issue. We will not being paying any late fee.

• Initial Complaint

  03/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  They are trying to charge for something that was resolved at Court, they received final judgement and still willingly falsified an amount owed, after judge and their attorney agreed that all was resolved and no money was owed.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2/13/24 around 945am, the maintenance team at my apartment complex rang my door **** then barged into my apartment with out announcing themselves almost letting my dogs out the door. I then yelled "I told you to hold on" however they ignored me. My wife was undressed on the couch and completely exposed. I pushed the door closed on them so she could get dressed and so I could secure the dogs. I then let them in and said, "my wife was naked and I know you heard me yell to wait. You had no right to just barge in." The maintenance supervisor then informed me that he had every right to come in for a scheduled inspection. I do not feel that I am able to speak our new property as she has made it known numerous times before in the brief time she's been here that she doesn't care about residents or our privacy. My wife no longer feels safe here.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A family member moved into this apartment complex a month ago. There is a trash ordinance in the lease that states each apartments trash will be picked up daily (apt charges each tenant for this service) trash has not been picked up yet in the month that they have lived there. The entire complex is infested with roaches and the apartment states they will send pest control out yet no one comes out. There are multiple unanswered service requests via text messages with the property manager. There are A TON on reviews on ****** stating other tenants are having the same issue. This apartment complex is so infested it is a health concern.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This apartment complex is letting too many people live in apartments so now we have no parking spots. When I call to ask about this situation. They tell me I can purchase a parking spot. I am a single person in a single bedroom apartment and I have to park on the other side of the apartment complex. The apartment complex let's people run business out of there garages (which is prohibited). The cars being fixed are also taking up parking spots. This is my fourth year here and it has gotten worst in 2023 now it as overflowed into 2024. We should have assigned parking if they will not follow rules on how many cars per apartment. I am working hard for my money and I live alone. I should not be punished cause I don't have 3 others living with me taking up other people's parking spots.

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I began renting in 2021, I was shown a studio apartment that i would later pay a deposit to rent. I ended my lease july 19, 2023. Upon check out, I signed a checkout form confirming that i was checking out and turning in all keys and a forwarding address form for my deposit. I spent two weeks cleaning and moving out of the studio and into my new residence. On Julyn 21st, I received an email from ******************************* providing me an invoice stating that owe for painting, cleaning and a water bill. The same day I responded back to the email asking how they determined that I owe for any of these charges, because I swept, mopped and cleaned the entire studio. I never painted anything in the apartment so beyond a reasonable measure I dont understand how these charges are necessary. In this email I also requested proof that the charges are justified. I continued to receive automated emails from Central Billing every 3-4 days reminding me of the balance due, but never a response from ****** or Central Billing. On August 15, 2023 at 2:06pm EST, I called Central Billing and spoke to AJ.I advised him that I need proof that cleaning and painting beyond a reasonable measure. Advised that I am not requesting confirmation that the painting and cleaning was done, but that beyond the basics was needed; ie pictures. I never received a response from ****** or anyone else at Carroll. I spoke with Central billing on multiple occassion but never received the information requested. My account was forward at in December 2023 to TSI for collections. I wrote them a letter that they recieved as well as filled out their contact form and never received a response. I called them January ************************************************************************************************ July 2023 from ****** and have yet to get any proof. I have also been requesting an explanation of the water bill since prior to moving out and my questions are never addressed with the company. Amongst other issues...

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Starting before March of *********************************************************************************************** almost five years ago. The first time we noticed it was on a night we went out; our thermostat was set to 68 degrees when we left and when got back home it was 79 degrees in the apartment. It felt like the unit was pumping out heat instead of cold air. We didnt report it at first because we turned the ** off for several hours and then when we turned it back on it was working again. This intermittently happened several times a month and we thought we connected it to when it was raining outside for some reason. We ended up reporting it since it became a reoccurring issue and a maintenance guy came out to look it. The first time he told us that the rain kicked something off in the ** unit outside and they cant fix it until it stops raining, so hed be back to fix it when the rain stopped. It seemed to start working again so we thought he had fixed it. It happened a couple more times and when I contacted them about it he showed up days later to tell me he was waiting on a part to fix it. Eventually they got the part but it continued to happen. I reported it on 3/26/23, which they had somebody come out and test the air coming out of the vent with a hand held machine. The machine showed it was cold air and said there was nothing wrong with it. It happened again so I put in a maintenance request in on 4/15/23 because the thermostat was set at 70 degrees and it was 75 in our apartment. We turned it off again for 24 hours and turned it on again and it was working. Once again they came by and said nothing was wrong with it. On 4/30/23 it happened again; the thermostat was set to 68 and it was 74 in our apartment. This is when I began taking pictures for proof because I was getting extremely friustrated. By time they came to check on it we had already suffered through the night with a hot, ***** apartment and turned it back on in the AM and it would work. At this point we stopped reporting it because every time we did they would just tell us everything is fine and would fix nothing. The next time we actually reported it was 7/13/23- thermostat set to 68 degrees and it was 73 degrees in our apartment. Reported again 8/9/23- thermostat set at 68 degrees, temperature in the apartment was 74 degrees. At this point it began to happen at random times and not just when it was raining. 9/8/23- thermostat set to 68 degrees, temperature in apartment 76 degrees. 11/9/23- thermostat set to 68 degrees and temperature in apartment was 79 degrees. After this report, somebody came out and turned off the line to our heat since the ** doesnt work when this happens, but it also starts pumping out heat. After this happened, the incidents were less hot but were still happening. I sent an email to management demanding it be fixed because I was sick and tired of it. They again sent somebody out and told us nothing was wrong with it. The manager told us that we cant expect to turn our ** on when we get home from work when its hot in our apartment and expect it to cool down the apartment appropriately in a matter of hours. I didnt feel like explaining all of this via email so I tried to call the office to get ahold of him to tell him that wasnt the problem, that our ** hasnt been working correctly intermittently for almost a year now. Conveniently, I could never get ahold of him via phone or when I went in person. I left several messages with employees for him to call me back and he never did. It happened again on 11/16/23. At this time the temperature was bearable so we left the ** on for 48 hours to see if the property managers theory of we just have to keep it on running longer for it to catch up and cool down was correct. It was not. The temperature in the apartment did not drop once in a 48 hour period so we reported it again on 11/18/23- thermostat set to 68 degrees and the apartment never came below 71 degrees. At this point the weather started to cool down so it became less of an issue because we didnt have a need to turn the ** on. On 11/30/23 I had to submit a request for our heat to be reconnected since the temperatures outside would drop to below freezing. They addressed that fairly quickly. We tried to turn the ** on a few weeks ago during a warmer day and it never kicked on or worked. We didnt report it because the next day it was supposed to be cold again so I didnt waste my time. Today was a warmer day then its been in a while so we turned the ** on and set it to 68 degrees. Its been on all day now and our apartment hasnt dropped below 70 degrees so I submitted another maintenance request because it needs to be handled before spring and summer hit. I am at my **** end with this situation. The problem only happens intermittently and I dont know why, but they have not fixed it. I think its absolutely ridiculous that we are paying almost $1,500 a month for a one bedroom apartment and the ** hasnt worked properly in almost a year. Instead of having it fixed for us the property manager basically told us we were stupid and didnt know what we were talking about. We live in **, in a third floor apartment. It gets hot and muggy in here really quick when the ** isnt working correctly. I will not go another spring/summer in this place with our apartment getting up to almost 80 degrees whenever our ** decides to intermittently stop working. They have shown no effort to actually fix the problem, they just want to argue with us about how theres nothing wrong with it. Try sitting in a 80 degree apartment for 12 hours sweating and watching your animals pant and then try to tell me theres nothing wrong with it. We agree that it is weird that its an intermittent problem but it still needs to be addressed. Im reaching out here because I dont know what else to do. They arent fixing the problem and were here stuck paying $1,500 a month in rent for an apartment in which the ** doesnt work correctly and temperatures climb to almost 80 degrees. Im about at the point of getting legal help if its not fixed appropriately.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I leased an apartment at ********** by Arium, ********************** 106 on 09/01/23. I had to pay a deposit of 2200$ and paid the first month rent 2230$. But due to personal reasons I had to cancel the lease and move to a different location on 9/30/23. So I called and cancelled the lease according to the process and paid 2-month rent - 4400$ in penalty fees to cancel the lease. I was told, I will be receiving my deposit refund in ***** days in check. First I received an account closing statement to my address in October, which stated that I would be issued a refund amount of 2183$ in check. I called them and sent them an e-mail in mid November about the check, then they told they couldn't send the check because they didn't have my apartment number in the address. I gave them my address again, they said they will be sending the check then. 10 days later I received response to my email saying my check was sent at the end of October. But I never received that check of 2183$. Last week I changed into a new apartment, but even from last week I am continuously checking my old apartment (address which I gave them) I still didn't receive the refund check. It's been 4 months since I cancelled my lease and I am still waiting for that check.Please sent the check with refund amount of 2183$ to my new address: ******************************************************************

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