ComplaintsforCommunity Residential, Inc.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  August 2022 The Business is supposed to provide a letter for closing to sell our home. The business has been non responsive which has caused us to miss the original closing date and we are now unable to sell our home. We have faithfully paid our *** fees annually for the past 20 years without incident and now we are unable to get assistance to receive a closing letter. After speaking with the *** President in the past week we were told we would receive the letter. We have yet to receive the letter and are once again in jeopardy of missing the second attempted closing to sell our home. I received an invoice from the closing attorney that was purported to be from the company in question requesting $375.00 to produce a letter. I was told the letter would not be released until I paid $375.00. The invoice did not have the correct information for me or the seller. I will not pay an invoice that 1. has the wrong information 2. exceeds the amount that we paid for *** fees and 3. being told that the fee is necessary due to the "rush" of the letter when I requested the letter several weeks ago. I should not be required to pay a rush if I did not ask for a rush, furthermore I should not have to pay due to the stress and duress of not being able to sell my home because of the lack of response from Community residential. This seems very scammish!

  

  Business response

  09/01/2022

  ************************* was advised that our records showed that their firm had an outstanding invoice from over a year ago, (#inv 104) that needed to be satisfied, prior to ** issuing them another  Status Letter. I have the email chain that will show on multiple occasion she was asked to produce proof of payment or send the outstanding amount. However, to meet her immediate need, they would be required to pay for this new Status Letter in advance. That's eventually what they did, however for a invoice over a year old she was not initially responsive to our request.

  They eventually remedied our request and the Status Letter was paid for in advance.

  Customer response

  09/01/2022

   
  Complaint: 17758146
  
  I am rejecting this response because:

   

  1. This is false information, there was not an outstanding invoice for over a year, as I just requested the letter in August of 2022 when I sold the home. 
  

  2. The company has still yet to contact me. 
  

  3. My name is incorrect in the correspondence from the company- *************************. That is not my name. 
  
  4. I paid what an illegitimate invoice to sell my home as the *** continued to not be responsive and continued to hold up the sale of my home, eventually causing the buyers mortgage to be increased due to missing deadlines and incurring additional fees. 
  

  The *** should be ashamed of the bold faced lie that I had an outstanding invoice for over a year. As homeowners we paid our annual *** fees in full and on time for the past 20 years, yes, literally 20 years. Shameful ***!!!! 

  Sincerely,
  
  *************************

  

  Business response

  09/02/2022

  1. This is false information, there was not an outstanding invoice for over a year, as I just requested the letter in August of 2022 when I sold the home. 

  ANSWER: I would first like to say, we have never dealt with individual residents when it come to Status Letters. The law firm that contacted us was Michele *********, with ******, Larkin & Hunter, LLC, out of ************. Upon requesting the Status Letter they were informed of an possible outstanding balance that the law firm may have had with us from a year ago that needed to be satisfied, prior to another Status Letter would be issued. Is this the firm that handle your closing would be my question for clarity?
  
  2. The company has still yet to contact me. 

  ANSWER: As I stated we have never had dealings with residents as it pertains to Status letters, however I have had extensive conversations between myself and **********************, who is with the law firm.
  
  3. My name is incorrect in the correspondence from the company- *************************. That is not my name. 

  ANSWER: I would like to verify that the address we are discussing is **** ******* ?
  
  4. I paid what an illegitimate invoice to sell my home as the *** continued to not be responsive and continued to hold up the sale of my home, eventually causing the buyers mortgage to be increased due to missing deadlines and incurring additional fees. 

  ANSWER: It is a standard practice for closing attorneys to pay for status letters from the association. They usually don't use information from the residents, so that there is not an opportunity for fraudulent paperwork as it pertains to the ***. There is small fees associated with a Status letter.
  
  The *** should be ashamed of the bold faced lie that I had an outstanding invoice for over a year. As homeowners we paid our annual *** fees in full and on time for the past 20 years, yes, literally 20 years. Shameful ***!!!! 

  ANSWER: I sincerely apologize to the resident, however my conversations has always been with the law firm and never the residents when it comes to Status Letters. I was not aware of her experience and I am very disappointed that this happen to her. However again we never spoke nor would that have been unusual under these circumstances. As I stated all of the dialogue that took place was with the Law Firm. 

   

   

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