ComplaintsforFieldstone Association Management

• Initial Complaint

  05/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have not been able to get timely responses from the rep assigned to my community. My community is 521 ******* and our Fieldstone rep is *********************************. I don't think I've ever received a timely response from this lady each whether by email or phone. I should be able to reach someone from my HOA management team whether it's by email or phone. I continue to have issues with our landscaping and it's now at the point where I wish to speak with someone higher than ********. I'm tired of my time and money being wasted. It shouldn't be this hard to get someone on the phone.Landscaping came out today - still had to chase them down to cut my yard. It doesn't help that I can never get someone from Fieldstone timely.

  Business response

  05/20/2024

  We have spoken with this homeowner and will work with our vendor to ensure services are provided. We have provided escalation points to ensure proper and ****** resposnes are received. 

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Despite my repeated requests addressed the Manager of HOA, I have not received any response regarding my demand for a reasonable offer to rectify the erosion problem as of today. *** is well aware of the problem.

  Business response

  03/05/2024

  We have been working directly with this owner to help satisfy the concern. However, Fieldstone Association Management is the management company and implements decisions of the ***** of ********** We do not have any decision making authority over the current request. We will continue to work with the owner, and the ***** of ********** to hopefully facilitate a satisfactory resolution for all parties. 

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is against ********** Realty. We have lived in a community with an HOA run by this organization for two years and in that time they have consistently acted poorly and failed to do the job they are responsible for despite our $750 a year fees that have just been raised to $850 a year without notice. The budget they give us doesnt make sense as we have barely had the use of our amenities over the past two years. When attempting to contact them it may takes days or weeks to get a response, this was particularly terrible when there was a leak at our neighborhood clubhouse that we informed them of that I ended up handling my slef but the leak is now being reflected in our dues. This company is dishonest and mismanaging money.

  Business response

  12/01/2023

  Fieldstone Association Management is the Management Company for the Association, and do not make or determine assessment levels for the community. As the management company, we implement decisions by the Association's ***** of ********** In this case, and for the financial requirements of the Association, the ***** increased the assessment. As the management company, we provided notice of the increase within the required timeframe of the Association's Declaration. 
  
  As it relates to response time, this owner has recently contacted us on Sunday, November 26, 2023 at 1:45 PM. We responded to this inquiry on Tuesday, November 28, 2023 at 10:24?AM. While we strive to respond to inquiries within 24 business hours, unfortunately due to returning from a holiday week, we were not able to respond until the next day. Further correspondence was received from this owner on Tuesday, November 28, 2023 at 11:29 AM and was replied to on Tuesday, November 28, 2023 at 3:15 PM.

  Customer response

  12/05/2023

   
  Complaint: 20925230
  
  I am rejecting this response because:
  Feildstone is willing to enforce budget but yet does not manage the community well. The people who live in the neighborhood have no say in what happens with the funds or the ability to make positive change. If fieldstone is going to enforce an obscene budget the least they can do is address the concerns of the community. The community areas are not well kept, and some of the amenities have been unusable since we have moved in.

  Sincerely,
  
  *********************

  Business response

  12/11/2023

  While I understand the customer's position, we are only able to preform services at the direction of the ***** of ********** Fieldstone is the managing agent and implements decisions by the ***** and does not have any decision making ability or authority.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  *** contacted *** back in June 3rd she has yet to get answer for. This is a common problem, With her she never follows up or replies to emails. Plus she said are pool would be open this summer we still dont have one!

  Business response

  07/24/2023

  Thank you for bringing this matter to our attention. As we discussed in an email exchange recently, we are waiting on updates on the amenity completion and a plan of action to address your common area concerns.*** will send updates out to the entire community as they become available. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer response

  07/24/2023

   
  Complaint: 20325860
  
  I am rejecting this response because:
   As *** never follows up with anyone in ************. We have been told this for years long before ********;

  Sincerely,
  
  ***** *****

  Business response

  07/26/2023

  I apologize for your continued frustration. Fieldstone is working to relay all communication and updates on these items to you, and to the community, as soon as they are made available to us. I understand that there has been a delay in our getting updates from the responsible parties (the developer or builder) but we will continue to push those entities to provide information for us to share with residents. 

  Thank you,

  -Fieldstone Association Management

  Customer response

  07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I moved into The ********************************** in March of 2021. ******************************************************************************************************* *************) uses Fieldstone Association Management as the *** until the condominiums are completed at The Gatherings, a part of the same complex as **********************************. I have contacted *********************** countless times regarding issues with my property and the overall property of the subdivision. *************** is offsite and supposedly comes to visit the subdivision to ensure that covenants are being adhered to set forth by the ***. No one has seen her come into the community to date and we can only take her word that she is actually visiting. I can provide emails to ***** regarding trash cans. on the sides of homes. There remain three homes with trash cans on the sides and visible from the street. This is against regulations and *************** seems to be unable to enforce this covenant. Every homeowner but three keep their trashcans inside of their ********** have asked if these three have an exemption or exception to the rule and I have been told that it is private and cannot be discussed. Homeowners are also doing what they wish with the front of their homes against other covenants with no followup from ***************. We would like complete compliance to our covenants but we are helpless to do anything until the *** is turned over to the home owners at the earliest in ****.

  Business response

  11/30/2022

  Fieldstone has taken action to correct open violations within the community. Any owner within the community, including ************, has the right to report a violation but Fieldstone will require a photo of the violation, including the address of the home responsible, to serve as evidence of the violation should it be challenged. ***** does not have the authority to discuss the specific steps taken to address any open violation, nor does anyone else at Fieldstone. The standard process is to send notice of violation, which provides a 10-day period for the owner to correct the violation, a final notice of violation, again with a 10-day period to correct, and finally to be turned over to the Associations attorney and to begin fining the owner per occurrence or per day until the violation is corrected. ***** can neither confirm nor deny where we are in that process for any individual but will continue down that process should a violation be reported with proper documentation. 

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is in regards to ongoing *** violations - spanning the 4 1/2 years I have lived in Everton ******** neighborhood in **************, **. I have sent multiple emails to Fieldstone Management regarding ongoing violations with no resolution. Each resident signed off on the *** regulations (which help protect the value of our property) when we closed on our homes. Examples of violations:Cars parked on lawns repeatedly in on my short little street Cars parked almost in front of stop signs in front on homes - not using the allotted extra parking Entire backyards turned in to vegetable gardens - vegetables hanging from the house.Trash cans always visible Broken basketball stands **************** on the porch every night all year long.Doors and other items leaning on the side of homes *********** siding (paint) ripping off the house and not addressed Vegetable gardens with cinder blocks on the side of home Empty plastic containers with weeds or dead plants visible at all times - for years. This is not acceptable and the *** has not done anything to resolve these and many other issues. Please let me know if you need copies of emails I have sent over the 4 years my husband and I have lived in Everton. Thanks,***********************

  Business response

  10/21/2022

  Fieldstone has taken action to enforce the covenants within the community. We have a defined violation enforcement process and while we cannot share the details of where we are within that process with another homeowner we have taken all appropriate action to move through that process, which includes involving the Association's attorney and fining the responsible party for the ongoing violation until it is resolved, for any known and reported violations. It may be that this homeowner sent notices of violation to the previous Association Manager but *** has confirmed that she not received any emails from a ***************************. If ****************** has any ongoing violations that she would like to report please report them to *** directly. Her email address is *************************************** You may also copy her Senior Manager- *******************- at *****************************************************************************  

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We live in ***************** in **************, *******. We found this Property Management Company extremely unorganised and unprofessional to the point that the complaints that are communicated with them two years ago have never been resolved. ********************************, property manager has poor communication skills and not capable of handling a community this big. Fieldstone is not following HOA rules and not giving any explanations. Can't wait the day they are voted out. Not recommended to anyone.

  Business response

  10/21/2022

  Fieldstone has taken action to enforce the covenants within the community including, specifically, the violation that was reported by this owner. We have a defined violation enforcement process and while we cannot share the details of where we are within that process with another homeowner we have taken all appropriate action to move through that process which includes involving the Association's attorney and fining the responsible party for the ongoing violation until it is resolved. Both the Association Manager, ***, and her Senior Association Manager have been in communication with this owner about this specific violation and confirmed that action has been taken per the aforementioned enforcement process. 

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ************************* is a new-build community. We moved in about 2 years ago. Fieldstone is the property management company that the builder (Pulte) has employed. Since, we havent had proper maintenance of the community such as irrigation system, lighting, gutter cleaning, landscaping or pest control. We have tried to address these issues with Fieldstone with inadequate, vague responses and most of the time no action at all. A lot of times they point fingers at the builder (Pulte) and they point back at Fieldstone. As homeowners of this community, we have paid 2 years worth of HOA fees in advance and continue to pay the monthly fees which were recently raised with no visibility as to how the funding is being spent. We have asked for detail breakdown of the expenses with no proper response. Theres been no proper handoff of each building after completion of construction which should happen between Fieldstone and Pulte. Overall, this is a new community and looks neglected and old. Most of the issues have been handled or followed up by the homeowners and not Fieldstone or Pulte.

  Business response

  06/09/2022

  Good morning,

  A Fieldstone representative has met with a group of homeowners in the community and we have a full understanding of the current concerns and maintenance needed. We are working with the Board to resolve and complete any needed repairs as quickly as possible. Apologies for any delayed repairs, and we appreciate the input, information, and assistance provided by the homeowners in the community.

   

  ***********************

  Operations Manager

  Fieldstone Association Management

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fieldstone Association is the property management company for ************************* ***. The property was first built in 2018 and contains newly constructed townhomes. The last set of 6 units is set for completion in the fall of 2022. The builder is Pulte. The community pays a monthly *** fee of $215.00 to Fieldstone to maintain, service and manage the community. We moved into the community in July of 2020 and have been experiencing issues in the community since day 1. The property is being neglected and mismanaged while Pulte and Fieldstone argue over responsibility. For 2+ years the property has not had a working irrigation system. Homeowners are continuing to pay for water/irrigation as part of the *** fee every month but the property is suffering as all landscaped areas contain dead greenery. For over 2+ years the property has not had working common area lights. Entrance lights stay lit for 24hours a day 7 days a week. We continue to pay for service and maintenance of the property and it is not being provided. Homes are supposed to be pressure washed and have gutters cleaned. The services has not been done in more than 2 years. Fieldstone is not managing the property or providing the services our monthly *************** require. We cannot get clear answers to our concerns as Fieldstone claims the responsibility lies with Pulte and Pulte will not fix the issues claiming Fieldstone is responsible. Homeowners have compiled lists of issues and have sent emails to Fieldstone property manager ********************************* and her boss *********************** identifying each property issue. Fieldstone is slow to reply and any emailed reply is vague and does not give a timeline for repairs or service. Some issues are escalated to Pulte and no action is taken on either side. Some homeowners have been living with issues for more than 5 years. Fieldstone is rarely on the property and does not provide inspections.

  Business response

  06/07/2022

  Our Senior Manager and Operations manager was on site yesterday, 6/6, to walk the property. We have formulated a plan of action and will be implementing it. We have also discussed with Pulte's Senior Management's team a list of potential construction defects and expect to see movement very soon.

  Customer response

  06/08/2022

   
  Complaint: 17244473
  
  I am rejecting this response because: it was made very clear on 6/6/22 that the *** takes their orders from ************ No matter the issue or concern presented to Fieldstone they will not act unless *********** approves. This is why our property has been experiencing many of the issues for 2-5 years. Clearly the *** is working for the builder and not the homeowners. We have safety concerns and a risk of liability on behalf of Fieldstone concerning GA ***** electrical boxes and landscape erosion causing a fence to lean on community street. Issues that need action! 
  
  Sincerely,
  
  *****************************

  Business response

  06/09/2022

  Fieldstone does work on behalf of the Board. The Board does approve additional items, however, we are working closely with them and providing details they have requested to obtain approvals. We hope to obtain the approvals of the requested items in the near future and will work to implement them.

  Customer response

  06/11/2022

   
  Complaint: 17244473
  
  I am rejecting this response because: we would like dates of contact made with each vendor regarding our list of issues. The response of near future does provide reassurance. If they could read each line item on the list provided and enter specific dates when the issue will be reviewed, approved or denied for fixes. We could then understand what will be addressed by Fieldstone and what the homeowner is responsible to complete at a later date. Too many vague responses like this to our listed items have created a mess. We have no tracking or follow up from Fieldstone once we provide our lists of concerns. Why cant they send an email back to us stating for example landscaping company _____ has been contacted on ____ to address issue ____ and will be on property on this date ____  to inspect issue or fix issue. Instead we get a blanket response of were looking into it and have alerted Pulte and hope for a response in near future.  Not helpful. 
  
  Sincerely,
  
  *****************************

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