ComplaintsforGreenleaf Management, LLC
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi I was having health issues and requested fmla and then was let go then was fired wrongfully and the company lied so I wouldnt get unemployment.Business response
08/13/2024
Greenleaf Management is in fulfillment of all requirements, obligations, and protections afforded by the Family and Medical Leave Act as well as the regulatory requirements of all governing bodies to which these actions are subject. We commit to dealing with our partners both internal and external with integrity in each interaction.Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This issue has to do mainly with Park **** Apartments which Greenleaf manages. During a pest control inspection, the pest control company created a small tear in the vinyl flooring of my apartment. I called the apartment immediately and told them. They said someone would fix it but no one ever came. I reported it many times but no one would fix it. Then a year later on my move out inspection, they saw the tear and said I would be charged for it. They claimed I never told them about it and that my dogs did it even though my dogs were not even in the apartment at the time. They are now charging me $500 to fix the flooring. Since Park **** was not willing to work with me and fix this issue, I have contacted their management company Greenleaf Management. Every time I call they say that I am completely right and should not have to pay that amount. They also assure me that someone will call and follow up on it but I have never once received a phone call or email from them. I need this resolved now because ************* said they will send me to collections if I dont pay them in time. I would love to pay my move out fees but I am not going to pay for the vinyl flooring. This year happened in February 2022, and I moved out June 6th, 2023.Business response
07/18/2023
We are in direct communication with ***** and while this has not yet been fully resolved as further research is needed, we will advise her of the outcome of our investigation shortly.Initial Complaint
06/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Three times in 6 months I have been stuck inside trailer due to outside steps being damaged. They said I have to pay for new ones. It never should have been sold like this. Its a fire hazard. Today I had to chisel my way out with a hammer, screwdriver and a drill. Im 70, on Social Security. I have no where else to go, but Im scared to live here. They need to replace the dangerous steps before something real bad happens. Ive already fallen off steps due to damage on steps. They did try once to mask the damage but it didnt work.Business response
06/12/2023
Hello, *****,
Greenleaf sold this community on July 15th, 2021, we hope you are able to get resolution quickly. Kind regards, Greenleaf
Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did not renew my lease. My move out date was 10/1/2022. I received a final statement from them on 10/7/2022. The statement says that I need to contact the property manager to make payment arrangements. If payment is nor received within 30 days you will be sent to collections. I've tried to access the portal to see if the amount has cleared, but I no longer have access. I replied to the email the same day and have yet to receive a response. I called the call center at ************. I called three times 10/7, 10/13, 10/17, and 10/20. They state that they will send an email to the corporate office. I have asked to be cc'd on the email and say that they cannot cc me on the emails sent. I also sent an email to the new manager and have not received a response. I want to make sure that this does not go to collections. I do not owe anything and I want to make sure this error is cleared.Business response
10/28/2022
Hello, your $0.00 balance final statement is attached. We apologize for the inconvenience and please reach out to ************************************* if you have further issues.Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May of 2022, I applied for a mobile home with Greenleaf Management. The mobile home community is located in ******* ** called the **********************. The property managers name is ************************* and she is the person I have had contact with. My application was approved. I was sent over a lease and told I needed to pay $300 deposit. On May 9, 2022 I signed the lease for **************** and paid $300 to Greenleaf management. After this, I was told I would receive pictures of the trailor soon.After months of waiting it is now July, my supposed move in month! I reached out to ****** and asked when will I receive the photos I was promised. Only at that time, was I informed there had been some issues which I later found out the issue was another family moving into the home I had paid for!!!****** was very hostile from the beginning to the end and lacked in any professionalism whatsoever. After informing me that someone else has the mobile home, she also informed me there was no available homes to rent now. Meanwhile, they still have my $300!On today, Sep 9 2022, I went to the leasing office to speak in person. Immediately after hearing who I was, she became hostile again. Stating that if I wanted the Accounts Payable number I needed to ****** it because she wasnt going to give me any information. Each time I would ask a question she would respond I cant help you, do you need anything else and then she proceeded to slam the door in my face (wouldnt even let me in the office).This is unacceptable behavior for this business. Now not only am I demanding to be paid back, I also feel ****** needs to lose her position as the property manager. I have never been treated worse in my life. Im in tears writing this because now me and my children have no place to live and we are out of $300. This is unfair and I need answers ASAP.Business response
09/15/2022
Hello, ********************,
We are so sorry for the experience you had, and please know that your $300 was returned to you at the address that we have on file on 9/9. Please Email ********************************** if you are not in receipt of the check, or if there is any other way that we can assist. Kind regards, ***************Initial Complaint
02/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been charged up to almost **** dollars of unfair charges of a apartment I left with no trash and was charged for pest which the place had a ***** infestation before I moved in which I had to move out in order to protect my daughter I wrote a 30 day notice left in the box at the office which no one checked and when I came to return the key around 4 no one was there at all I'm sick to my stomach knowing this is unfair and could mess up me being able to move any where else I'm a single mother and I work hard to take care of my daughter these charges are not right and should be adjusted I'm okay with paying April's **** but not June it's to much and I can't pay it and shouldn't pay it this needs to be fixed the leasing office stopped responding and kept my security deposit which should have covered the April rentBusiness response
02/07/2022
**************** has also reached out to our 3rd party collection company and adjustments made have been communicated through that platform for ******************** review.
Thank you.
Customer response
02/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and would like to know what is the next steps from greenleaf management
Sincerely,
*****************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.