ComplaintsforIntegral Group, LLC

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I used to be a tenant at ************** from 2019-2022. I moved out Jan of 2023 into a bigger space with my child's father as I was having a baby and at the time ************** did not have any 2 bedrooms available. Due to a domestic situation by December 2023, I've talked with the leasing agent at ************** to possibly move back after getting denied at multiple complexes. Being on unpaid maternity leave really put a strain on my finances which I can go in detail about. I also had $441 debt with ************** during the move out. *************************** has been amazing helping me and told me once I pay off the debt, corporate can move forward with overriding my application. I paid the debt December 18th and emailed *************************** the paid in full document along with my paystubs, identification, my son's identification. I have been stuck in limbo since. The current place I am living at I cannot afford alone now that my child's father decided to leave. I've called and visited and have been extremely patient. I was told by another agent that *********************, 'works on her own time' which I think is unprofessional. I understand that there are multiple units and people that ******* is working with, however 3-4 months is pretty excessive to wait on an override especially since I've done my part.I feel like I am being given the run around and it hurt. I've sent all the documents that they asked for. March 21st they just now did a rental verification after all this time, and I've gotten an email saying ******* should reach back shortly. Still nothing. I was also advised to extend my current lease until May, but I fear that by the time May comes, my son and I will still have no place to stay. All I want to be able to do is have a place to stay for my son and I and repair my life. I called the corporate office myself and spoke with *******. She took my name, number, and email and again no response. I've left a message with ************************* and I doubt I'll get a call back.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was interested in an apartment at the based off income apartments in ******* ** , *********** At ***************** . I was contacted quickly by ***************************** . Who told me about the apartments , and then asked me to send my social , 6 pay stubs , 6 bank statements, and a picture of my ID to get started with the application process. I sent her all information and she never responsed back. I even emailed her and asked if she could confirm receiving documents. I want ALL of my information removed from there systems . She has access to my SSN and my bank statements , and now shes not responding . This is completely unacceptable.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have recently gotten out of the hospital after having emergency surgery. This was in October. Currently I am unable to walk, I am in a wheelchair, and I have limited use of my hands. When I went to the hospital I informed the property letting them know what was going on with me. The next month a dispossessory was filed that I could not answer because I was still in the hospital I wasn't discharged until February. A request for a payment arrangement went unanswered. My daughter went to pay rent it was refused. I offered a payment that was ignored, and now the property received a judgement to evict me based on the fact that I didn't answer the original filing, when management knew I was in the hospital. The property manager gave me a letter stating I had to be out by April 30, however, they didn't honor that, the office continued to file. Right now I am a disabled veteran in rehab trying to recover from surgery and I can not rehab without a place to live.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The mailboxs in our community are constantly inaccessible for months at a time residents are required to pick up mail from the local post office. Today, 4/10/2023 I go to the post office as I have been waiting for important time sensitive paperwork, only to be told all mail has been delivered to the new mailboxes. I call the office as I have not been alerted or given a key to this box to be told that the person in charge of the mailboxes is out until Wednesday. I cannot stress how unacceptable this is as a paying tenant.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is handling business like slum lords. I have had mold in my apartment thats constantly coming back, roaches are crawling on us in our sleep. Pest control has never come to this property . None of my maintenance issues have been addressed. The breezeways are filthy . *** had constantly contacted these people to please do more. My toilet is rotted on the inside of it. I am begging for help to live in this home comfortably. The mood has gotten me sick. Im now on a inhaler. I have very bad migraines and constantly coughing and choking all day. I do not know who else to contact.

  Business response

  09/20/2022

  I have spoken with ***************************** Ankomah in apartment **** to address her issues. We previously sent contractors to the apartment to treat for mold, but she wasn't satisfied with the way they were making the repairs which caused a delay in the work from being completed entirely. We were not made aware that the issue had not been resolved. I contacted **************** Ankomah to let her know that I have contacted a contractor to make the necessary repairs as soon as possible. Next, in regards to the trash in the breezeway, she reported that she thinks the trash is being left by teenagers, so I informed maintenance to pick up the trash items immediately. Unfortunately, we're unable to confirm exactly who is responsible, but our groundskeeper has been advised to check all breezeways throughout the week. I also scheduled for her particular breezeway to be pressure washed recently, but unknown individuals in the building aren't maintaining the cleanliness of the breezeways as is required. Also, I advised her that pest control comes once a week to treat apartments, but only the residents who call to request service receive treatment.
  

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 4, 2022, I applied for *************** Apartments (an Integral Group property) under the impression that the price of the apartment I selected was $1099. I checked both their website as well as RentCafe (which services them) all day before applying. The price never changed. When I finally applied for it, 2 minutes later, I was rejected stating that I didn't meet the income requirements. I make more than 3 times that so I knew that had to be a mistake. Considering their office is closed on weekends, I waited until Monday June 6, 2022 and reached out to the company my report came from (********) and inquired about a possible mistake. When I received the report, the price had changed to $1541. I reached out to *************** and the leasing agent said she would get back to me. I waited a couple days and called again when I didn't hear from her. In that time, they fixed the price. They ignored the call from my cell phone but answered right after when I called from my work line. After explaining the situation again, she put me on hold and "spoke to the manager" who told me to dispute the charges since it was their fault and they wouldn't fight it. I spoke to my bank two weeks ago and they did fight it. I attempted to contact Integral Group and left a message but have not been successful at getting a call back. This property not only took an application fee but a holding fee which they have not returned which makes zero sense as they are not holding an apartment for me. I would have NEVER applied for the apartment if the price had been showing as $1541....I am not stupid and know what I can and cannot afford. At this point, it is fraud on the apartment and property management's side and I would like my money back as well as this inquiry removed from my credit.

  Business response

  08/02/2022

  The issue has been resolved. We have reapplied the application and will be getting ******************** moved in at the rate of $1,099.00 on or before Friday, 8/12/2022. 

  Customer response

  08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.

  Please be advised that the community property manager, *****************************, did reach out to me on August 2 concerning this matter and we came to an agreement of them assisting me in getting into an apartment but I was not given a date. I spoke back with the ***************** consultant ********************************* on Monday, August 8 and he assured me we  an set a tentative move in date of August 26. I have followed the steps provided by both of them but have not seen or signed anything to confirm move in. Hopefully this resolves the matter. I will follow up as needed should there be any further need for mediation.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been dealing with an emergency maintenance issue for 2 weeks now. My AC unit went out and I have no been able to get any help regarding this issue. Temperatures are well over 80 and I am sweating every day inside my apartment. I have had to go buy a fan and even rent a hotel for the weekend out my own money, just to come back and still be without air conditioning. I have been patient with the office and I have called everyday since this issue occurred. I really need help getting some type of resolution.

  Business response

  07/11/2022

  Hello, I am Shantonya Heard, the Community Manager for ****************************. ******************** **** unit is working. The Service Manager entered the unit today, July1 1th. The **** unit was turned off. The **** unit was turned on and cool air immediately started to blow. The Service Manager left the unit with a 52 degrees reading from the a/c vents within the unit. I spoke with **************** and he confirmed all repairs were made to his satisfaction.  

• Initial Complaint

  04/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was scheduled to move into my apartment **************************** on March 10, 2022. Upon arrival I was informed the apartment was not ready and I had to return the next day to move in, the apartment was still not ready, however it was compliant enough for me to move in. I was promised concessions because the apartment was not ready and that was not given. The ice maker was not working from the first day of move in, the laundry room door fell on my back and was replaced with one that does not completely match the one that is currently in place, the carpet was not tacked down properly, (I tripped a few times), trash was all over the place, and after several work orders the ice maker still was not operational so I contacted the corporate office at ************ on April 7, 2022 to file a complaint. The repairs slowly started to come to fruition accept for the ice maker. In the interim the fridge had to be replaced because maintenance had no idea how to repair the ice maker and I was given a fridge that did not have an ice maker and three ice trays. This is unacceptable and unappreciated. If the maintenance technician at the time did not know how to repair the ice maker, management should have hired a professional who could make this repair. I have been charged a pet fee that has still not been removed although I provided the office with an ID for my emotional support animal. I was served with a lease violation for an unauthorized occupant. In a dwelling where I am paying rent, I can have overnight guests, I am sure was retaliation for filing the complaint. The maintenance and the office manager were completely unprofessional while handling the situation, including making false accusations; I received a call from a detective threatening to file a warrant for my arrest as a result of these accusations. As a Veteran, I suffer from severe depression and a result of the treatment I received resulted in me having an anxiety attack this past Wednesday April 13, 2022.

  Business response

  05/06/2022

  The onsite team worked diligently to address reported concerns by **************. Service orders were completed and the carpet in ************** apartment was repaired on 04/19/2022,  by a licensed professional.  . ************** is correct in that she provided a photo ** card for her emotional support animal. However, the ** card did not list ************** name on it. Therefore, the Manager was unaware that the card was for **************, who had previously stated that she would provide documentation from her doctor. Community ******** Shay ***** informed ************** that the pet fee would be removed once the proper documentation is provided.

  APD became involved as a result of the refrigerator repair in ************** apartment.  Technicians reported to the unit to repair the refrigerator. However, additional parts were needed.  The technicians left the apartment to obtain the parts, but left their tools in the unit.  Upon their return, the tools were ******************* filed a report.   However, the tools were recovered two days later and the matter was closed.  

  Customer response

  05/09/2022

  The pet fee still has not been removed from the account. I provided documentation to the manager it did not have to come from my doctor it came from the registry.

  Business response

  05/13/2022

  The pet fee was removed on 05/12/2022. ******************

• Initial Complaint

  02/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used to reside in one of Integral group LLC's apartment development's in **********, ** at **********************************************************. Since I moved out in the midst of the pandemic, I was advised to leave the key in the dropbox, I would be contacted if any balances arose, and if I had any disputes with the exit assessment the matter could be discussed and reconciled. Needless to say, I received an astronomical **** from the assistant manager about a week later. I moved out prior to the 4th of July weekend; however, since the office was closed and the keys were not retrieved until July 5th, I was advised that my move out date would not be recognized until staff emptied the dropbox. I was charged a daily fee, I contacted the office prior to moving out and spoke with the leasing consultant who advised me that I did not have to have the carpets cleaned or paint the unit because I had lived there long enough to receive new carpet and a paint job. However, the assistant manager ******** assessed carpet cleaning, paint, new blinds, daily rent, and utilities to a **** that was almost $1000. I attempted several times to discuss with her and try to resolve the issue; however, she became irate after a few emails and demanded that I remit payment acting as purely a **** collector. Thus, I elected to discontinue communication. I have disputed these charges several times on my credit report. They get removed one month and return in subsequent months. A new tenant was moved into my unit less than 10 days post my departure and charged for utilities for the month. However, I am being charged for the same utilities for the same unit on the **** which is definitely unethical. I would like Park Place (Integral) to remove this **** from my credit report and cease collection attempts for these charges. Charges were unfairly assessed and it appears that this was a scheme to get more money out of me.

  Business response

  02/28/2022

  The ***************** was open and avialable to accept the move out keys from the date that the keys were expected, June 30, 2020 through July 3, 2020 at 3pm.  **************** incurred rent a dn utility  charges due to they keys not being returned timely, so the charges were prorated from the 1st through the 6th.  Any damages beyond normal wear and tear are charged at move out.  Upon inspection of ****************' unit, there were damages to the walls which resulted in sheetrock repair and priming, red, orange, and black stains in the carpet which were unable to be cleaned.  There were a total of five broken blinds in the unit as well.  **************** was provided a move out letter, statement of her account, and pictures of the damages to support the charges.  She did attempt to dispute the charges, stating that the moving company she hired damaged the walls.  I advised her to provide the moving company with the statement of her account and seek reimbursement for the damages.  **************** refused to pay the damages, so her account was forwarded to collections, per our company policy.  I did inquire about the conversation with the leasing agent, he said he only spoke with her about not being charged for the full month of July rent.

  Customer response

  03/05/2022

   
  Complaint: 16785737
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  03/08/2022

  **************** has not provided a viable reason as to why she does not agree with our response.  Per her own statement, she turned in keys after the holiday.  Our offices were closed on Friday, July 3, 2020 due to the Independence Day holiday.  We reopened on Monday, July 6, 2020.  Prior to leaving before the holiday, **************** had not turned in keys.  Her move out date should have been June 30, 2020. All residents were informed of the office being closed for the holiday.  Once the staff returned on July 6, 2020, the move out was processed.  The bulk of the balance on ****************' account are due to damages.  She has received a copy of the move out statement as well as pictures of the damages.  The charges stand and the final balance will not be reduced.  

  ********************* - Regional Manager

  Customer response

  03/10/2022

   
  Complaint: 16785737
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

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