ComplaintsforMatrix Residential

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I applied to ********** rental homes community located in ********** around 11/2022. However, I noticed within two weeks I did not get a response and that was a major red flag. Additionally, I had tried to reach management several times to no avail. Subsequently, I got in contact with a leasing agent, *******************. Who confirmed she understood why I cancelled my application, but advised that the $250 refundable portion of my fees were going to be refunded via check rather than my original payment method, bank card. I knew then that this might be an issue as I have been renting for many years and never had this type of issue. To my dismay, a month had passed and I contacted ******************* again via email and she stated that it was inadvertently sent to the wrong address although I provided the correct address in an email to her. ****** assured me that this would be corrected and when I reached out to her again December 6th 2022, I still had not received my refund and she stop answering my emails. I have contacted an attorney and was advised to continue to reach out to see if this could be resolved otherwise I do not have an choice but to file a small claims court claim against this large company. It is extremely difficult to reach anyone via phone on any of the listed number provided for ********************** and I have left several voicemail messages without any return calls. This is UNACCEPTABLE! PLEASE JUST REFUND MY MONEY THAT IS OWED TO ME LEGALLY!

• Initial Complaint

  08/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been luving at a Mayrix residence in park crest landing Bradenton Florida for almost 3 years and my living experience has been mothing but horrible. From lack of management, cleaniess, customer service and just basic act of human kindness. From our breezeway being a disgusting, filthy, trash hole, dead bugs, animal feces, fowl smelling odors, and i cant even describe the other problems with this community, byt i do have the puctures and documentation to prove my complaint. The mangement team consusting of the rudest people refuse to address any problems or safety of their residents and families. Not a day goes by without cops cars in the parking lot and apartments getting searched, you name it. But yet they expect us to pay 1600 a month for rent. And charge you the fees for services that they dont perform.

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/08/24) */ Thank you for reaching out to the Better Business Bureau to express your concerns regarding ParkCrest Landings. Our goal is to provide an exceptional living experience for our residents, and we are disappointed to hear we have missed the mark. To effectively handle your concerns, we would like to speak with you directly and resolve your concerns. Please contact the property manager at ***********@liverangewater.com or via telephone (XXX) XXX-XXXX. We look forward to hearing from you and addressing all areas of concern. Consumer Response /* (3000, 7, 2021/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to speak to a corporate supervisor not the management of my community complex. Need information gas been brought to my attention and if it is not resolved i will get authories a d legal representation involved and i have all documents and photos Business Response /* (4000, 9, 2021/08/27) */ *********, We have attempted to make contact with you and your husband several times via phone and email. We are attempting to address your concerns. We look forward to your response in finding a resolution. Consumer Response /* (4200, 11, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The numbers that you left are not in service. Consumer Response /* (4200, 12, 2021/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) no resolution has been made or attempted. when i finally speak to someone on the phone its not taking seriously. This is a very serious situtation in where my familys life has been put at risk and this community has not only violated their lease agreement with us on numerous occasions but also their are living conditions that are in violation as well. I will be contacting the county on that. So if you want to speak to me seriously and try to come to a solution i will be happy to listen, but i will not be made a fool of any longer. Business Response /* (4000, 14, 2021/08/30) */ Hello ********* - The onsite team was notified of your concerns with pest control and addresses the issues. We also have completed any maintenance request entered. We are on a schedule to clean the breezeways as well the property. If you have any additional feedback please do not hesitate to reach out at ***********@liverangewater.com Consumer Response /* (4200, 16, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT at all satisfied. No refund ir any attempt if a refund or credit were given or even discussed. The question of a refund was blatantly refused. So this community basically expects you to pay for a job that is not and will not get done. Good job park crest! Business Response /* (4000, 20, 2021/09/09) */ ********* - We have reached out mutliple times to both you and Brian regarding reported maintenance issues that were already rectified by on-site staff and also attempt to ask if anything further was outstanding that has not been reported to no avail. We are willing, as we always have been, to correct any issues that you are having. However, we cannot address those if you have not reported any further issues as well as if you refuse to communicate with Management. We encourage you to reach out if there is anything that we may assist you with. Consumer Response /* (2000, 22, 2021/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩