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Find a Location

Pure Home has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pure Home

      2030 Powers Ferry Rd SE STE 290 Atlanta, GA 30339-2824

    Business ProfileforPure Home

    Radon Mitigation

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2030 Powers Ferry Rd SE STE 290, Atlanta, GA 30339-2824
    BBB File Opened:
    9/26/2019
    Business Management
    • Mr. Mark Hirschman, Vice President of Sales
    Contact Information

    Principal

    • Mr. Mark Hirschman, Vice President of Sales

    Customer Contact

    • Mr. Mark Hirschman, Vice President of Sales
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Dates of Work: 09/28-10/03 I had a small prolonged water leak from the back of my toilet. It created a mold problem in my downstairs half bath floor and the crawl space. I hired Pure Home to remove the mold, water damaged wood, and to fog the house and crawl space as well as clean the cross beams in the crawl space. *I have attached the entire story because of the character limit.*After the job was complete we were not given a walkthrough. We did one ourselves and found that the crawlspace still had water damaged wood and that the spray left spray stains on the cross beams. Because of the staining it was easy to see just how inconsistent the spraying was. We the contacted a mold testing company and received a report that showed our house still has elevated mold.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Britney W

    1 star

    05/28/2024

    Horrible experience with Pure Home. Do NOT sign their *** - theyll say its just Direct Payment Authorize but will later try to use it as a contract for services they did not render. Their *** explicitly states its for remediation- mold, biohazards, etc., The *** has no verbiage related to repair, remodel, renovate, etc.At the beginning of the process everything was yes, no problem. Later on, everything was a problem. They also employ bullying tactics, get you locked in, and then tell you what color vanity you have to select or that you cant change the color of your cabinets even though insurance is paying them to prep, prime, and paint. I asked ******* if he needed me to get my dad (the owner) to sign the *** instead of myself and he told me it wasnt necessary. They never met him or got his permission for anything. Verbal or in writing. ******* knew we intended to reuse our granite but went into our garage and took photos of minuscule damage and even coached me on how to take the photos once the home owners insurance requested more. The ** **** advised they could give me a 3.5k credit toward something else for keeping the granite the same as long as I signed something releasing Pure Home from liability pocketing some 5k. *** continually requested an itemized bill of services rendered to pay within 10 business day as their *** stipulates. Theyre demanding I pay a fee of 7.1k for their negotiations with the home owners insurance. their *** does not mention a fee for exactimate, negotiations, gas to and fro, etc. The little repair work that was completed (sheet rock and prepping for paint in the kitchen) was done incorrectly and will cost more money to have repaired. ******* did later send an official contract for services that I did not present to the home owner as I was already leery of Pure Home and requested to part ways a few days prior.Pure Home cares about lining their pockets NOT about the customer.

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