ComplaintsforKhai Yashua Press
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction: March 17, 2024 Amount paid: $93.50 Business committed to: ship H.I.S Word Biblical Hebrew 101, color, Item number 1020. Nature of dispute: Misleading representation and kept monies/product. Never received item ordered and business refuses to refund monies. I did not give KY Press permission to substitute and ship a lesser item to me should the original item ordered and paid was out of stock. KY Press at no time communicated my originally ordered product would be substituted prior to shipping nor did their website express that a lesser item may be substituted. Additionally, KY Press indicates by email on 4/4/24 that I should be receiving the original item ordered, however, KY Press did not follow through. Upon receiving a small package from KY Press, I shipped the materially un-similar item back to KY Press unopened as the packaging was significantly smaller than my originally ordered item as shown on their website. KY Press is still refusing to refund monies, communicate with me or ship original item ordered.No, business refuses to ship original item ordered and refuses to refund $93.50.Information emailed to me from KY Press INVOICE ID: *******; Transaction ID: *****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.