ComplaintsforMaggianos Little Italy
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently order the lunch 3X20 deal, which included Fettuccine *******. As I was recently finishing the other half of my meal I bit down injuring my tooth and gum m, I noticed a hard wired/metal like piece in my food. I have taken photos of it as well. Im not sure what it is or came from in the kitchen, however I would like to be contacted regarding this matter. I am experiencing oral pain as a result of this. I am not satisfied with this experience and I reached out to the store for the manager but phone just rung when I was transferred. *** also filed a complaint with Maggianos contact us link and ****** review. Please contact me to address this matter. Thank You.Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My family was in the *******, ** area to see my sister off for her first year of college. I placed a Doordash order from the Buckhead location Saturday, August 13th around 9pm for 2 of the Family Meals for 4 totaling $172.52. The "fettucine *******" was extremely sad, dry noodles. We attempted to doctor it with milk, butter, salt, pepper and the broth from the chicken piccata. I contacted the store and the manager said he'd process a partial refund and give me a call the next day during his shift between 3pm-11pm, but he did not. I called again Monday, August 15th around 9pm and another manager tried to locate the order. When he couldn't he became frustrated and hung up on me. I attempted to file the complaint through the Contact Us page on the website and received an error several times! I am for the 3rd time trying to seek resolution here. If we wanted a subpar meal we would've explored the nearest drive through. At this point, the food and customer service has been beyond disappointing.Thank you,********************* (******)**************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.