Customer ReviewsforFloor & Decor

I've purchased flooring here several times, for a house and a condo I own. I never had a problem until I tried to return flooring that was not acceptable for what I needed. When I get the flooring to the place, I open it up and lay several pieces out to make sure it' the right look. Did the same for this project and didn't like it so I returned it. They don't accept open boxes, not installed pieces, any open box! How can you tell it's good unless several pieces are laid out and viewed in different spots? Is it because I'm a female? I feel cheated. I found a better product at ********** who will accept any return, even opened (not installed!) boxes. I know who will get my business this summer, my many neighbors too.

We purchased ******* European Brushed Oak flooring at $13/sq foot. It was recommended by F& D over other products due to the Colorado climate. We used the recommended installers, "Installation Made Easy", used the recommended glue down process to prevent cracking and warping, we seasoned the floors for 8 weeks prior to install. We then noticed after about 24 months, that three boards, all adjoining were cracking through the entire board. We contacted Floor and Decor, we were told to obtain an independent inspection, by their recommended inspector, Qwest for $450, then told to get the installer to quote the repair. Flawless Floors, $1,200. We were then told that the damage was "site related" and offered a free box of flooring for $247 but only after signing a Release of liability for the entire floor. ($30K worth of materials and labor). How are these people still in business????

Compre 10 Cajas de tile .en la ******************************* CA. i uno de los tiles salio Quebrado fui a que me lo cambiaran able con el manager I le di el recibo de compraI el manager fue a revisar las cmaras aver si yo lo abra comprado despus de un buen rato regreso i me dijo falsamente que el tile ava **** mal cargado en la camioneta ,que el tile sala fuera de la caja . Esto es mentira ya que un trabajador de floor and decor me ayud a cargarlo .el tile estaba cargado en la caja i parte del tailgate de la camioneta. Creo que me descrimino por que mi ingls no era muy bueno i me vio todo sucio. Por que andaba trabajando . Yo e comprado mucho tile en la ******************************* I nunca ava ****** problema para cambiar tile quebrados. Pero cuando un manager va a revisar las cmaras para cambiar un simple tile uno solo un solo yo creo que ese manager tiene un problema.mas bien floor and decor tiene una problema con ese manager por que yo no regreso a *** tienda

We purchased Forest Oaks grey colored laminate flooring for the purpose of being able to hold up to our dogs' paws and was advised by the consultant in the store that this was the perfect product for my expectations, also for maintenance was recommended to use only water and a mild soap such as **** which I have only used since these floors has been installed. However recently I have noticed scratches appearing wherever my dog walks and thus reached out to Floor & Decor's customer service in regard to the issue since the product clearly states scratch, stain, and fade resistant with a 25-year warranty. It's only been just at 4 years, and I was told by a ************************************ that although the product states scratch resistant, they are really not her words exactly. This is false advertisement on several levels not only the product itself, but the consultant sold us this flooring with scratch resistant being the primary purpose and advising of the warranty and to just be shoved off without even a consideration for this is just absolutely disgusting. I have reached out to my attorney in regard to this has this is completely false to do this to their customers. I will never shop at Floor & Decor or recommend them or their products to anyone else again.

I was a former employee at the ******** store ************ *******, I was let got do to upper management miscounting points (they have a point system for lateness or tardiness) I was let got with only having 7 points their point system goes to 10, at the time of my "let go" other employees had 10 plus points and they still have their jobs, I was used as a example, I was for 3 yrs minus 8 months of me leaving due to personal reasons, HR informed me that after 6 months I can reapply,but in the past it was always 6months

Beware and consider the multiple reviews warning about dirty return policies from this terrible business. There is a 90 day return policy, which is ridiculous for a business selling items used in home renovations. That being said, I attempted to return items after this date in perfect sellable shape and with my online receipt. The worker at check out attempted a return and then said we could get store credit. We agreed but she was then unable to process. Instead of saying, you can't return, she suddenly handed us a receipt with a phone number for ***************. We reloaded everything back into the car and I had to wait until Monday to call. I had no idea what these people were talking about ... after multiple calls, they told me my return is denied but I should enter a "dispute" by email. I did so then did not hear back for 4 weeks. I called two consecutive weeks more in a row, with them telling me to call back again, and on the 6th week, I got an email that might as well have been gibberish. I called again and they said, "you returned outside the return window so it's denied." All that for the same (lack of) answer as on day one. I have never felt more disrespected by a company. I am a physician who, like all everyone other hardworking citizen, DOES NOT HAVE TIME FOR GAMES. Also, *************** is the most confusing middle man out there; I still have no idea the intent of this company and they utilize the last 4 digits of your driver's license and a long ticket number to look you up. So every time you call you need to get your driver's license out just to have them tell you words that make no sense. Floor & Decor does not care and will not be receiving any more of my money. Please save yours as well.

My wife and I went here from a recommendation. It was obvious when we arrived we had no idea what we were doing. As soon as we walked in we were greeted by just a wonderful lady. We told her what we were interested in and she politely and professionally took us to what we were looking for. (I did not get her name, unfortunately.) She turned us over a young lady named *****, which is why I am writing this. She was absolutely fantastic. She was patient, professional, friendly and stayed with us from start to finish. I couldnt find another venue to show our appreciation. I hope this gets to her and management. ??

Disappointed in **** and Decor closing out several complaints about a defected possible toxic problem with a Cayenne Wood Plank Porcelain Tile. A **** sq ft flooring was purchased from **** and Decor and installed throughout our condo. Its like a black die coming through the Cayenne Wood Plank Porcelain Tile. We cannot walk without shoes for our feet would be black. After steaming and scrubbing it continues to come thru the tile. **** and Decor wouldn't even send an expert out to test or examine the floor. We pleaded and time after time they denied and closed case. A Cayenne Wood Plank Porcelain Tile floor was purchased five years ago from the previous owner, which before our closing of our Condo they completely renovated and left us all the receipts from flooring to appliances incase of any problems. They paid approximately $25,000 to have the whole Condo done with Floor and Decor flooring. **** and Decor said we were not the original purchasers even though we had the receipts and name of original purchasers which they could see it was the same address. A plea to BBB for help or direction.

I have purchased $10,361.46 worth the stuff from Floor & Decor with their scheme of NO interest for 18 months. I paid $9,361.46 within 18 months and $1000 was left over which I paid in next 2 months and cleared my account.Now I got a statement from COMENITY - FLOOR & DECOR that I owe an interest of $3,340.18 for not paying that $1000.00 in 18 month at the rate of *****%. Floor & Decor associates never mentioned that if you don't pay within 18 months, you have to *****% interest from the date of purchase on the full amount. When I spoke to customer service, they said it is written in terms and conditions. Is it possible for anyone to go through each terms and conditions written with small letters and about ***** pages long??I am now forced to pay this amount and feel like ************ by Floor & Decor. I want them to cancel this unfair interest charges as they have never explained that after 18 months I will be robbed and charged interest from day one and on full amount.

This is about the Floor & Decor store at *****************************************************I purchased roughly $2400 of tile and other bathroom construction material. The sales person oversold what I asked for "to be sure that you have enough", assuring me that "You can return any unused portion." I was never told about a 90-day or 120-day return window. Fast forward to today (well past 120 days later... but again, I didn't know there was a limit on the option to return the unused material) when I brought in just under $500 of material to return, for which they would only issue store credit. I don't want store credit. I was promised the ability to return what I was oversold, and I want that amount credited back to the credit card with which I paid in the first place. They wouldn't budge. It got heated. I got angry. I remain angry. I will never buy from them or any Floor & Decor again, which is a shame because the sales experience was good and they have great stuff in their stores.