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Complaint Details
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Initial Complaint
11/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid Colony Roofers LLC a deposit of $550.91 for repair of rotten soffits and fascia; detached gutters; broken and blocked downspouts; and drainage issues. A representative took pictures of the necessary repairs via drone. On October 4, 2023 Colony Roofers alleges the repairs were made. On October 9, 2023 we contacted Colony Roofers LLC via email with photos showing the gutters, soffits, and downspouts remained untouched. The only work that appeared to have been attempted was attachment of a black rubber hose to a blocked downspout. Colony Roofers agreed to rectify the situation on a second visit, however, the only work that was done was a longer black hose attached to the same broken, blocked downspout. On October 20, 2023 I requested a full refund of my deposit. Colony Roofers LLC has refused to refund the deposit ($550.91) and is now demanding the balance of $550.92, although none of the agreed repairs have been completed. I would like a full refund of my deposit of $550.91 and my account closed with zero balance.Business response
01/04/2024
---------- Forwarded message ---------
From: *********************** <********************************>
Date: Mon, Dec 18, 2023 at 11:58 AM
Subject: 103115
To: <*******************************************************>We have made multiple attempts to contact this homeowner by email and by phone stating that If something wasn't completed to your satisfaction I'm more than happy to address it, but on our end it looks like the work was completed according to the scope of work. Is there a ************* we can meet to discuss? Here is a link to the photos we have on file.
Thanks,
***********************
Colony Roofers LLC
**************
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Contact Information
260 Peachtree St NW Ste 2200
Atlanta, GA 30303-1292
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.