ComplaintsforSkyfall Roofing & Restoration
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
-May 2020- Contracted with *************************************, Co-founder, The Skyfall Group, to install a new roof at my property. -April 2023- I contacted ******** to report we had roof leaks that had caused water spots in 1. Our kitchen on the main floor and 2. Primary bedroom on the second floor. April 28, ******** inspected the affected areas inside and identified the area of roof outside over the kitchen where water came in to cause the leaks in the kitchen. He also went into the attic and identified the area he thought water was coming in to cause the leaks into the primary bedroom. ******** said the shingle repair over the kitchen would be easy and he could even do it that day or over the weekend. He said he would have our ceilings painted and the attic inspected by an outside company. After ******** left I never heard from him on his intent to fix the shingles.-May 19 2023 ******** hired a plumber who went into our attic and supposedly connected a pipe that was loose and allowed water from outside into the attic and onto our primary bedroom ceiling.-May, June and early July, 2023- I regularly texted with either ******** or his sister ****, who works with him, to ask when we could get on their calendar to have the ceilings painted and the roof repaired. As seen in the texts attached to this report, I was either told ******** was reaching out to someone or sent a "thumbs up" emoji as a reply.- July 19 2023- **** had painters at my house to paint the affected ceilings in the kitchen and bedroom. This did not make total sense to me since the roof hadn't been repaired and water damage could still happen, but I was just happy Skyfall was following through on one of their promises. **** told me that ******** would call me later that day to arrange a time to fix the roof. I never heard from him.- July 28- I texted **** that I hadn't heard from ********. Her reply was she would let him know that day. As August 11, 2023 I have not heard from anyone at Skyfall.
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Contact Information
2451 Cumberland Pkwy SE STE 3320
Atlanta, GA 30339-6136
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.