Business ProfileforBeenVerified LLC
Current Alerts For This Business
According to information in BBB files BeenVerified LLC has a pattern of complaint alleging Billing or Collection Issues.
Specifically, consumers are stating once they sign up with BeenVerified LLC and then try to cancel their contract they are continually billed after repeated cancellation requests.
On July 13, 2023, BBB contacted BeenVerified LLC to request their voluntary cooperation in eliminating the pattern of complaint.
On August 3, 2023, BeenVerified LLC responded with the following information as a means to eliminate the pattern of complaint:
BeenVerified is committed to providing excellent customer care, and we provide a number of simple, convenient ways to cancel an account. Moreover, customer satisfaction is very important to us. If you are unhappy with the service provided, please feel free to reach out to us and we would gladly help you out or provide a refund.
The fastest way to cancel your subscription is through your BeenVerified account:
1. Log in to your BeenVerified account.
2. Once logged in, locate and click on the “Contact Us” option in the footer.
3. From the available options, choose the “Cancel My Account” option.
4. Confirm your cancellation request when prompted.
You may also cancel your account at any time by:
- Contacting customer service at 1-866-885-6480 (available 6am - 11:30pm EST)
- Emailing [email protected]
- Using our Contact Us Form (https://www.beenverified.com/contact/)
- Chat online with our team members (https://www.beenverified.com/chat/)
To save time, please have your 9-digit member ID handy, which you can find on the right-hand side of the Dashboard of your BeenVerified account and in your New Member Welcome email. Once you complete one of the aforementioned cancellation methods, a confirmation email will be sent to you for future reference. It’s important to note that even after cancellation, you can still log in to your deactivated account if you wish to reactivate your subscription at any time.
* If you subscribed through the Apple Store or Google Play, you will need to cancel your subscription through those services.
Apple instructions: https://support.apple.com/en-us/HT202039
Google Play instructions: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Ccancel-a-subscription-on-the-google-play-app
This aspect of the Business Profile will be updated once additional information becomes available.
Additional business information
BeenVerified LLC has provided the following information regarding cancellation.
You may also cancel your account at any time by:
- Contacting customer service at 1-866-885-6480 (available 6am - 11:30pm EST)
- Emailing [email protected]
- Using our Contact Us Form (https://www.beenverified.com/contact/)
- Chat online with our team members (https://www.beenverified.com/chat/)
To save time, please have your 9-digit member ID handy, which you can find on the right-hand side of the Dashboard of your BeenVerified account and in your New Member Welcome email. Once you complete one of the aforementioned cancellation methods, a confirmation email will be sent to you for future reference. It’s important to note that even after cancellation, you can still log in to your deactivated account if you wish to reactivate your subscription at any time.
* If you subscribed through the Apple Store or Google Play, you will need to cancel your subscription through those services.
Apple instructions: https://support.apple.com/en-us/HT202039
Google Play instructions: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Ccancel-a-subscription-on-the-google-play-app
At-a-glance
Related Categories
Overview
Business Details
- Headquarters
- PO Box 105168, Atlanta, GA 30348-5168
- Headquarters
- 48 W 38th St Fl 8, New York, NY 10018-0043
- BBB File Opened:
- 5/28/2019
- Years in Business:
- 16
- Business Started:
- 7/25/2008
- Business Incorporated:
- 12/3/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- BeenVerified.com
- Business Management
- Ms. Sharetta James, Senior Customer Service Manager
- Contact Information
Customer Contact
- Ms. Sharetta James, Senior Customer Service Manager
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