![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNational Response Center Senior Benefits Dept.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hello, I received a letter in the mail with a survey inside. Senior Information Dept. promised if I mailed in the survery I would receive a free ******* gift card. I filled out the survey and mailed it back to them. This was in March. I have not received anything in my mail box and I have not heard from them either. I think this is a SCAM! What I would like is the ******* gift card I was promised...Business response
05/30/2023
We mailed *************, on behalf of our client *********************** of the *********************, a survey as part of a general mailing that offers a ******* Gift Card for sending it back to **. Those mailers were sent out with a return address of "Senior Information Depart., P.O. Box *****, *********, ** *****." "Senior Information Dept." is not a business, but it is the name of a P.O. Box we manage. In this instance, we have managed responses for ******************, scanning and sending those to him as they come back to **. The ******* Gift Cards are to be given to prospective customers of ****************** by ******************, as it is his promotion. We provided mailing services for him for a fee, as we do with other customers from across the country. ***************** complaint is an issue to be resolved between her and ******************, who is the agent offering the card.*********************** of The ********************* can be reached at ************************.We sent him a copy of the complaint this morning.Thanks,-*********************Cana Direct Inc.Customer response
05/31/2023
I will wait to respond back to you when I receive my ******* gift card. Then I will close this case.Initial Complaint
08/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am filing this complaint on behalf of my mother, Jeanie Hocking. She is deceased. She had my mailing address at time of death. I have gotten repeated mailings, to her at this address, from this and many other "lead" companies, soliciting her info even though she has been deceased for over a year. I will be filing complaints with the BBB for all of the other "lead" company solicitors as well. I want her name and address placed on their "SUPPRESSION LIST" and/or removed from their mailing list immediately. Shame on these many crooked companies for targeting seniors in this way.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.