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Find a Location

MDPen has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MDPen

      2931 Paces Ferry Rd SE Atlanta, GA 30339-3732

    Business ProfileforMDPen

    Skin Care

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We Help You Deliver Real Results with MicroNeedling.


    Products & Services

    MicroNeedling Equipment, Biomedical Products, Health/Medical Products, Medical Equipment, Medical Supplies, Needles, Skin Care

    Business Details

    Location of This Business
    2931 Paces Ferry Rd SE, Atlanta, GA 30339-3732
    BBB File Opened:
    4/28/2017
    Years in Business:
    20
    Business Started:
    10/1/2003
    Business Started Locally:
    12/11/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Micro Dermal Pen MDPEN USA, LLC
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mr. Kevin Simons, Director of Operations
    Contact Information

    Principal

    • Mr. Kevin Simons, Director of Operations

    Customer Contact

    • Mr. Kevin Simons, Director of Operations
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/19/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased the MD pen in February. ***** Simmons was my sales rep. He promised me paperwork for my insurance company stating the pen was FDA cleared as that would be the only way i would be covered under my insurance. It is now October and I still haven't gotten the paperwork. I reached out to him a numerous amount of times and in September 2021 I have text messages stating to return the pen and everything I have and I will get fully refunded. He received everything back five weeks ago and has not refunded me to date or been answering emails or text messages. He now has my money approx $6000 and my MDPen and supplies he told me to ship back. Every time i call they say ***** has no one over him to talk to. This company is some sort of scam but if i have to, I'll take them to court. I have no machine and no money. He was super available when he wanted me to buy the machine and now he's ghosted me. Really sad and horrible business ethic.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kayla C

    5 stars

    08/28/2022

    I highly recommend MDPen company. The device delivers great results. The team is very helpful and knowledgeable. The trainers also do a fantastic on-site and online training.The only negative thing that I can say about the device is it is loud and sounds like lawnmower (more like a weed eater).

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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